Austen & Blake Avis 

Sara at the Chester branch was absolutely amazing, so welcoming and friendly. Sara made the whole trying on rings, suggesting politely which ones suit, but encouraging myself to make the choice. I would absolutely recommend Austen & Blake. An amazing selection with such lovely staff. Thank you again!

Florian was class from start to finish and everything in between.

Love the ring. It’s beautiful and I have had many compliments.
It arrived promptly, beautifully packaged and I’m delighted. Thank you

It was so easy to get exactly what I wanted and my ring is perfect!

From my very first enquiry through to after the proposal, Austen & Blake Jewellers provided an outstanding experience.

A special thank you to Haifa, who was fantastic throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and made sure everything was straightforward and stress-free. Her support and attention to detail gave me complete confidence every step of the way.

The ring itself was absolutely beautiful, and the proposal couldn’t have gone any better. My partner was over the moon and absolutely loved the ring. It fitted perfectly, which made the moment even more memorable.

What impressed me most was that the exceptional service didn’t stop after the purchase. I returned for some additional advice, including help with insurance, and Haifa was just as welcoming and helpful as before. It’s rare to find such genuine aftercare and customer service.

I honestly couldn’t recommend Austen & Blake Jewellers highly enough. If you’re looking for a jeweller that truly cares about its customers and delivers an exceptional experience from start to finish, this is the place to go. Thank you Haifa!

Great service and help with finding the perfect ring. Friendly staff and clear explaination of why they recommend specific atributes to go for on the diamond you are selecting.

Very good service and direct contact. They help for the best solution (on your budget)

I recieved the ring i purchased today for my wife on our 10th year anniversary. She is over the moon. I can't believe the quality of the diamond. All I can say is austen and Blake you have definitely met my expectations. The order process was easy and delivery was very quick. I will definitely shop here again.
Thankyou

The jewellery is lovely but the customer service was really poor. We had an in store appointment and were told we would be emailed details and quotes for wedding bands we liked after trying different styles on, but they never got in touch with them despite me emailing and calling. The email updates for the engagement ring we bought in store were also very delayed (an email saying the ring was being made was only sent after the ring had actually arrived) to the point that we were genuinely worried the order had been lost even though we'd paid for it. Again, I had no replies from my emails to customer service and couldn't get through to anyone on the phone.

I dislike leaving negative reviews unless I feel it is necessary, but I would hate for anyone else to have the same experience we had purchasing our wedding bands from Austin & Blake Cork.
We were initially told the process would take approximately 2–3 weeks and put down our deposits. Instead, it took over four and a half months. During this time, I had to visit the shop in person at least 12 times for updates due to unanswered emails, calls and voicemails.
I had originally been assured that my wedding band would sit flush against my engagement ring. After waiting for two rings to be made, neither did so. I was then told there had been an error. On at least eight occasions, I returned to the shop after being told the ring had been reordered and resized, only to be shown what appeared to be the same ring again. I later found out that due to a mix up in the shop I had been viewing the same ring on every visit.
Eventually, I was told I would need to pay extra to have the ring made flush with my engagement ring. As this was an issue arising from the original order and subsequent errors, I did not feel I should have to pay the additional cost.
I visited the shop a further three times about this issue, sent emails and waited over two weeks for a call from the manager, Jessica. Other staff apologised that I still had not been contacted and assured me they would ask Jessica to contact me at her earliest convenience. However, Jessica never contacted me herself. I only found out that she had declined to cover the additional cost when I called into the shop for the third time about this particular issue due to no response.
I eventually made a formal complaint. I was only contacted by Jessica after taking the matter further and after becoming extremely upset in the shop about how the experience had affected what should have been a very special occasion. At that point, I was told that Austin & Blake would now cover the additional cost.
By then, however, the experience had taken away much of the excitement of purchasing our wedding bands. We had originally planned to have matching engraving inside our rings, but by the time we finally received them, we simply wanted the process to be over and the trust was no longer there. My best friend also got a very special ring made here and was horrified that they had messed up the spelling despite her pointing this out twice on the day.
There is much more I could say about our experience but I will leave it there. I am simply relieved that the process is finally over. Based on our experience, I unfortunately could not recommend Austin & Blake to anyone.

Nz Austen and blake.purchasing no problem loved the ring until two months later it broke. Come to find out we have to pay to ship it to Australia which I was annoyed about thinking they had nz shops they would sort it here.recieved almost nill communication from the repair side we had to chase them up for reply and update constantly. They deemed 2 months broken ring to be normal wear would not guarantee us and charged us for repairs in aus dollars. Also took a month to send it back to us again with no guarantee on repair.extremely unhappy with the bad customer service and surprise of overseas repair. I don't consider a ring barely worn for two months to be breaking as normal and if it breaks again we certainly won't be going back to their repairer.

I would recommend, I'm just unsure about the authenticity. Don't get me wrong my ring was stunning! It's just not a name I had heard of and don't have any experience of.
I was impressed with how they kept updating their process, so you could keep track of your item. Very pleased with my ring and I dare say I would buy from them again.

Hannah was helpful from the second we stepped into the shop, no pressure from her what so ever. Made the whole experience enjoyable and took all the stress out of it.

Ordered a 9ct gold wedding band and unfortunately the experience has been a letdown from start to finish. The ring arrived with marks on it. It then needed resizing — I was initially told this would be free but was charged for it, and only after pushing back was this corrected.

Once I got the ring back, the resize didn't feel right — it still felt like the original size despite being adjusted. More frustratingly, the ring's colour had noticeably changed from a richer, deeper gold tone to a much paler shade. When I raised this, I was told the original finishing process "can't be replicated" — which is disappointing, since it means the ring I've ended up with doesn't match what I originally paid for.

To be fair, the in-store customer service at the Hatton Garden branch has been great throughout, and I appreciate the staff there. But for something as meaningful as a wedding band, the product and repair experience hasn't met my expectations.

Along with many others our experience of AB is terrible customer service, no communication, and it being repetitively and consistently impossible to contact anyone about our order - the online chat is never available, no one ever responds to the “leave a message” option and no one answers the phone or emails.

My partner bought my engagement ring from AB in September last year. It needed to be resized, and whilst that was done we received no updates/communication.

4 days after getting it back I noticed the main stone was chipped (during the resizing process). I was told that the workshop would review it and let us know next steps. We again heard nothing from them and were not informed that it was a stone fault (as later confirmed) or what they were doing with the ring. Eventually we got the ring back.

More recently the band broke - this time I requested that a note was put on the order to ensure we got updates. We received an initial update over a week after I dropped the ring off confirming it was a fault with the band (presumably from resizing it) and that they would remake the ring. They confirmed it should be ready in 3 weeks from the order date. It has now been 4 and since then we have heard nothing and have not been able to contact anyone about the progress of the order.

As many others have mentioned, buying and receiving an engagement ring is a really special process and the ring itself important and sentimental. This experience has been ruined multiple times in the last 10 months because of AB’s terrible customer service.

If you want a basic level of communication - find a different jeweller!!

Dorota was incredible throughout the entire process. She was extremely helpful, communicative, and attentive, and it was clear that she genuinely cared about every detail of the custom ring design. She truly went above and beyond to make sure everything was right.

The finished ring is absolutely beautiful. It turned out even better than the CAD images and honestly better than I could have imagined. I am so happy with the result and incredibly grateful for the care, thought, and craftsmanship that went into creating it. I would highly recommend Dorota and the store to anyone looking for a truly special and personalised experience.

Spent over £2000 - not dissapointed.

Outstanding service from start to finish, couldn’t be happier with the Chester branch for helping with the selection

My experience was NOT GREAT
To much bull sh1t