We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of st... Voir plus
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Lisez les avis des autres
Popped into the Shop in Edinburgh without an appointment & left having purchased our wedding rings… Shona was yet again absolutely fantastic help in choosing our wedding rings. Very professio... Voir plus
L'entreprise a répondu
Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little... Voir plus
L'entreprise a répondu
I was away on holiday when my ring was dispatched so I rescheduled the delivery to today, July 1st. It was less than 2 weeks before my order was sent which was really good because I wasn't expecting... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Austen & Blake
Écrit par l'entreprise
Our mission
Austen & Blake is a luxury diamond jeweller established to make custom-made jewellery accessible, approachable and affordable for everyone.
We’re here to celebrate your occasion with you. From engagement rings to wedding rings, special occasions or everyday looks, our team works closely with you to bring your vision to life. Every piece is one-of-a-kind and unique to you.
With expert craftsmanship and trusted guidance, we’ve helped over 20,000 happy customers create their dream designs. Plus, you could save up to 60% compared to high-street jewellers as every piece is made-to-order.
Discover our full range at www.austenblake.com or visit one of our 15+ locations across the UK, as well as in Ireland, Australia and New Zealand.
Coordonnées de contact
8 Greville Street, EC1N 8SB, London, Royaume-Uni
- 020 7660 1529
- service@austenblake.com
- austenblake.com
4,6
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delay in getting the ring
I didn't like the fact that the ring took far longer to be made once ordered. I was told 2 weeks and it arrived after 4 weeks after a phone call asking why there was a delay.
Once at the store the staff then spent 30 + minutes to actually find it .
The ring it's self is perfect though
2 juillet 2026
i just walked in one day
i just walked in one day, at the Belfast branch and speak to a lovely staff members. my intention that day was to shop Belfast shops, i never heard of Austin and Blake. They were very help. help me pick my dreamed ring. the time was giving to pick my ring was correct, qnd i picked it up and fell in love. thank you
8 mai 2026
Exceptional staff
Exceptional staff, wonderful experience and high quality jewellery. Will never look anywhere else for my best pieces again now!
1 juillet 2026
Réponse de Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Réponse de Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest Regards,
The Austen & Blake Team
Molly was very attentive and…
Molly was very attentive and knowledgable!!
8 juillet 2026
Avis spontané
Réponse de Austen & Blake
Hello Luke,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team, especially Molly!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I ordered my wedding ring from here
I ordered my wedding ring from here, it's beautiful, perfectly sized and came packaged well in good time. Would absolutely recommend.
24 juin 2026
Réponse de Austen & Blake
Hello Lisa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Disappointing Experience and Poor Resolution
I am extremely disappointed with my experience.
I placed an order and then waited several weeks with very little communication, having to chase repeatedly for updates on what should have been a straightforward purchase. When I finally received an update, I was informed that the ring had been manufactured incorrectly due to an error on the company's side.
While I appreciate that the company acknowledged the mistake, I was surprised by the proposed resolution. I was presented with two options: either wait longer for the ring to be remade to the original specification, or keep the incorrectly manufactured ring and pay an additional amount for the larger diamond, despite the error not being mine.
The most frustrating aspect has been the delay and the lack of proactive communication throughout the process. As a customer, I expected better quality control and a smoother experience, especially for such an important purchase.
I am still hoping we can reach an amicable resolution, but based on my experience so far, I cannot recommend the company. Customers should not be left waiting weeks for updates only to be asked to pay more as a result of a manufacturing error.
Unfortunately, this experience has turned what should have been an exciting purchase into a stressful and disappointing one.
7 juillet 2026
Avis spontané
Réponse de Austen & Blake
Hello Lesley,
Thank you for taking the time to leave your detailed feedback. We apologise for your experience being affected by this manufacturing error and delay faced.
We appreciate you sharing your experience and understand the disappointment. We are sorry that what should have been an exciting purchase became a frustrating one as we work to ensure this is resolve and your ring received.
Kindest Regards,
The Austen & Blake Team
Fantastic experience!
I visited Austen & Blake recently to start the process of looking at engagement rings. With no idea of what I wanted, I started the process pretty blind. My sales advisor Amber was incredibly helpful, patient, personable and knowledgeable, and was able to show me a variety of rings of different styles which helped narrow down my focus until we found the one!
I felt no pressure from Amber to complete a purchase, though she made the process so easy by sending over the information of the ring we had chosen to purchase in our own time.
The entire process was smooth, easy and an absolute pleasure, and I wouldn’t hesitate to recommend Amber and Austen & Blake to anyone looking for engagement rings!
4 juillet 2026
Avis spontané
Don’t order online I’ve been waiting…
Don’t order online I’ve been waiting now nearly six weeks for a pair of earring. I get the estimated delivery dates, but sending emails stating that it’s nearly ready, then another stating the don’t have the diamonds in stock, meaning that it’s not even been started after 4 weeks is really bad customer service.
6 juillet 2026
Avis spontané
Réponse de Austen & Blake
Hello Andrew,
Thank you for taking the time to leave your review. We are sorry to hear that you have been waiting longer than expected for your earrings and you frustration.
We appreciate you sharing your feedback regarding the communication around your delivery. We have sent you a request for some further details, please could you respond to that so we can ensure your issues has been resolved?
Kind Regards,
The Austen & Blake team
Excellent Quality & exceptional fit for…
Excellent Quality & exceptional fit for both my partner and I
If you want excellent quality and service I would always recommend Austen & Blake
Thank You...
29 juin 2026
Extremely good service and knowledge
We were visiting Chester, and made a purchase of a Diamond ring, which is to be a birthday present for my wife. Polly was extremely helpful and gave us lots of advice, regarding size, quality of stones, how its made and details of delivery times, we received the ring today and the fit is perfect.
It arrived so much quicker than we were expecting. Polly also assisted us on what bus to get back to our car as we had walked in along the canal with our dog.
thanks Polly
6 juillet 2026
Avis spontané
Highly recommend Austen&Blake
I had an amazing experience in the Austen&Blake London shop. They made the whole experience of buying an engagement ring as smooth as possible.
Specifically, Arianna was incredibly helpful when assisting me to choose an engagement ring for my partner. She listened to what I was looking for with great patience, explained all of the customisation options in detail so that I could make a choice, and never pressured me into making a decision when it come to buying the ring. Her knowledge and guidance was crucial, my partner loves the ring!
I would highly recommend going to Austen&Blake if you are looking for an engagement ring.
19 juin 2026
Avis spontané
A lovely experience at Austen & Blake
A lovely experience at Austen & Blake. You can choose your stone, your setting, the band. And the clarity and colour, the metal, the shape! The options are many. There’s no rush with the lovely staff who make sure you’re fully satisfied with your choice, then they put it all together for you and your order is sent off to be made by craftsmen. I ordered an oval diamond and a dainty diamond eternity band and they are really lovely. Just what I wanted. I love them and would highly recommend Austen & Blake.
28 juin 2026
Réponse de Austen & Blake
Hello Jayne,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Leeds team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Love my wedding band!
Ring is very high quality, great value and was made quickly! Very pleased!
17 juin 2026
Réponse de Austen & Blake
Hello,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Beautiful ring
Beautiful ring, arrived really quickly. Very similar to that of the photos online and fits perfectly. Thank you!
4 mai 2026
Réponse de Austen & Blake
Hello Dainah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Best Experience
From the first appointment, to email updates, to collecting my engagement ring, Austen & Blake made the experience perfect. The team were very welcoming and were happy to answer any and all questions!
4 juillet 2026
Avis spontané
Réponse de Austen & Blake
Hello Emily,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Glasgow team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Michael at Meadowhall is fantastic 🌟
Michael at the Meadowhall branch is fantastic. After stopping and taking a look in the window, Michael popped out to see if he could help us in a friendly and no pressure way. After spending a little time with him, it was clear he really knowledgeable, patient and willing to spend the time with us to get it right. We returned a couple of weeks later after giving it a bit more thought and finally chose a beautiful ring. I wouldn’t hesitate to recommend him.
2 juillet 2026
Avis spontané
Réponse de Austen & Blake
Hello Lisa,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Sheffield team, especially Michael!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
Amazing service in the Edinburgh store
Amazing service in the Edinburgh store. I would like to extend my sincere thanks to Shona for her outstanding service. She went above and beyond to deliver this engagement ring, showing genuine care and attention to detail. The ring is perfect, and I highly recommend her to anyone looking for a seamless experience.
13 mai 2026
Avis spontané
Réponse de Austen & Blake
Hello Eloy,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Edinburgh team, especially Shona!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
I bought a beautiful tennis bracelet as…
I bought a beautiful tennis bracelet as a gift from my daughter to my wife Wife for her birthday and my wife absolutely loves it. The packaging is really classy and the service has been excellent.
18 juin 2026
Réponse de Austen & Blake
Hello Ian,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Austen & Blake Team
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