Blackbearfitness Avis 498

Brilliant experience with Anthony at Blackbear fitness. Highly recommended and had I had the space to install and setup more equipment I would. 100% will be a returning customer.
A small issue with my order was resolved without hesitation and communication maintained throughout.
Check out Blackbear’s socials for some amazing offers and deals.

Great experience ! Great customer service ! Fast and easy to order ! Highly recommend

Great value for money great products you will not find better so purchase with confidence and great customer service keep the great work up guys

I would give a 0 if I could. Ordered on the 2nd May with 1-2 working days delivery. It’s the 14th and had nothing. Emailed to chase and had no response. The tracking app has no details on it. Appalling service. Avoid!

Blackbear kills it every time, the quality of the kit for the price it too good to beat - my go to for equipment no matter what!!! Been buying from these guys for years now and won't stop anytime soon

Ordered a tricep extension machine..
Asked for the red one got told red been sent out ..after about a week got told it got delivered to wrong address so will I have the black I accepted.. when that arrived the box was very badly damaged and all taped together but there was a piece of the box missing ..
Contacted them with photos to let them know ..
When putting the machine together not only was it quite scratched in places but the handle end caps was missing ..
Again contacted them told them the issue.. I can live with the scratches but need the handle end caps.. after contacting them twice they apologised and said they will send out the caps.. to this day there have never arrived.. and I’ve tried to contact them three times via email with no reply to all three their phones are not connected .. all in all not a good company to do business with from my perspective

The finish on the bell was poor. The handle had really sharp edges that needed sanding off before the bell was usable.
I did inform Blackbear but haven’t had a reply yet.

Item refunded after they realised they only had some of the item

After receiving an email to inform me that the product I ordered was out of stock, I replied to say that I wanted a refund. I have not received a refund or the product nor have I received another email.

Can’t fault Blackbear , prompt delivery always on hand should a problem arise and all products areas displayed which is great

There was an issue with my original order where it was seemingly lost in process of being shipped by the shipping company. I emailed blackbearfitness and Anthony replied promptly and immediately had a new one shipped out to me. Got it the next day 😊.
The product itself is well made although the velcro for the strap would benefit from being stronger ( or maybe having a built in strap design?)

Either way, great experience with the company and Anthony is a stellar guy!

This company delivered an Assault Bike that was completely different from their website / what they have advertised. I complained and they advised they were out of stock so acquired stock from another company which on looking was advised at a much lower cost than what I paid! The Assault Bike also had missing parts to it. I have telephoned several times and emailed several times and now being completely IGNORED. Terrible customer service and baffled as to why they are not co-operating with me having taken my money!!!

Great products, great price, great to deal with, will be back for more home equipment!

Apart from having to contact customer service to confirm dispatch/delivery everything was great. Fair pricing, lat pull down machine very good quality & solid well packed & straight forward assembly. Fully recommended.

Met me out of hours to suit my availability. Bought some partial plates, they are excellent and there service was excellent. Will definitely use again

They came over to fit my extreme smith machine which was fine with complete confidence and skill. I would recommend to anyone and definitely will be doing so. Great value for money better than any I have seen anywhere else. Great communication all the way through. Thank you will be coming back for more.

Anthony recently installed a home gym for us and we love it so we've just ordered some extra kit and as expected everything was delivered super quick and it’s such great quality. We now have some awesome medicine balls up on the wall and extra bars I had my eye on. Would definitely recommend!

Brilliant quality, great customer service and fast efficient delivery I would 100% recommend

Ordered on Monday arrived on Wednesday, there driver was very helpful.

Absolutely appalling customer service. Received incomplete piece of equipment to then be told they would send missing parts. Waited 2 months with no appropriate response. Will never use this company again