Don’t choose a store based solely on Trustpilot reviews—do your research! I ordered three Samsung 65W Trio adapters from this store. When they arrived, it was immediately obvious they were coun... Voir plus
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Lisez les avis des autres
I absolutely recommend British Modules! I have bought with them several times now and have gotten nothing but great deals, fast shipping, and impeccable customer service. In my last order,... Voir plus
L'entreprise a répondu
I had a great experience with Hugh at British Modules. He resolved my issue with my charging cable quickly and provided excellent customer service throughout the whole process. Hugh arranged for... Voir plus
L'entreprise a répondu
Hugh helped answer all my queries for the product. Really fast responses via chat he was very friendly and all questions were answered via the chat box. I recommend purchasing from this supplier the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'accessoires pour téléphones mobiles
- Magasin de téléphonie mobile
- Ordinateur et accessoires
- Grossiste en accessoires électroniques
Écrit par l'entreprise
We started from humble beginnings, selling small items at college and university halls. We quickly learned the importance of obtaining quality products at discounted prices and passing the savings on to our customers. We also realized the significance of providing excellent customer service, utilizing online messaging tools on top e-commerce marketplace platforms and social networking websites to truly engage with our customers. By using these channels, we were able to establish meaningful and long-lasting relationships. Today, British Modules is one of the most trusted suppliers in the UK. We source all of our products from reputable and authorized manufacturers and distributors, and we rigorously test and approve each product to ensure that it meets our high standards. We make sure that none of our products make false claims and that they perform exactly as advertised. Our ability to source gadgets and mobile accessories worldwide and our reputation in the authorized distributor network are what give BritishModules.co.uk a competitive edge. We cater to businesses of all sizes, offering wholesale prices with no minimum order requirements to small traders, merchants, retailers, and even large wholesalers. In addition to wholesale, we are now partnering with leading brands and manufacturers to distribute their products in an efficient and professional manner throughout Europe and the United Kingdom.
Coordonnées de contact
23 Darwin House, Kingsgate, HA9 9AX, Wembley , Royaume-Uni
- 02089045795
- CustomerServices@BritishModules.com
- britishmodules.com
4,3
Excellent
344 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
FAKE PRODUCTS!
1) I was supplied with fake and dangerous Samsung chargers. Obvious fakes.
2) When I emailed them, they rang me. The man who spoke to me wouldn't let me talk - he kept talking over me saying the chargers are not fake and that they have "a reputation to uphold." He was rude and pushy. He then said he'd replace the faulty and fake chargers, but I had already bought replacements from a reputable company. So I requested a refund.
3) They have so-called refunded me, but they've done so in a way that has been rejected by my credit card company. They will not accept this and they say the matter is closed. I now have to wait until my credit card company looks into the matter, before I get my refund. This could take another 5 days, but the credit card company will eventually give me my money back.
I am very unhappy with the service I've received from this company! It seems that they don't like it when you point out that they sell unsafe electrical copies of genuine products. Furthermore, they really don't want to refund you and they will make it as hellish an experience as is possible to get your money back.
I told them that they were refunding in a way that does not work with the credit card company, and they refuse to refund in the manner which the creditors asked - they've refunded to my virtual wallet, and not to the credit card directly.
Do not bother with this company, unless you are prepared for the hassle you have to go through to get a refund. Totally unprofessional people. It has been almost 2 weeks since I ordered, and I'm still waiting for my refund to be properly dealt with.
UPDATE:
Someone rang me several times yesterday - Mon 22/07/24. Like others on here, they wanted me to remove this genuine review! This makes me wonder... how many five star reviews on here are the result of people caving into their demands? How many people have they scared into submission? This tactic is illegal and I'm going to take this further now. How dare they ring up demanding to change the review!
7 juillet 2024
Avis spontané
Réponse de British Modules
We are truly sorry to hear about your experience and the frustration it has caused. Customer safety and trust are extremely important to us, and we take any concerns about our products very seriously. We never knowingly supply counterfeit or unsafe goods, and if an issue is raised, we investigate it immediately. For example if we have multiple complaint about a newly sourced item we take it out of rotation and seek a new supplier.
We also regret that your refund was not processed smoothly. Refunds should always go back to the original payment method, and we apologise for the delay and inconvenience caused here. We are reviewing this process to ensure it does not happen again.
As a small business, positive reviews really help us grow. Understandably, most customers only leave feedback when something goes wrong. Many of the positive reviews you see here are from customers who initially had an issue but kindly updated their review once we resolved it. If you feel satisfied with the outcome of your refund, we’d be very grateful if you could update your review to reflect that.
We appreciate your feedback and will use it to improve both our products and our customer service. If you would like to discuss this further, please don’t hesitate to contact us directly.
Genuine Samsung replacement is…
Genuine Samsung replacement is reassuring. Good, quick delivery.
27 juin 2024
Réponse de British Modules
Thanks for your support, we really appreciate it. If you require anything in the future, please let us know and we will arrange a generous discount for you.
Good product, great support
Extremely good support through some couriering issues, kept me informed and sorted the issues
27 juin 2024
Réponse de British Modules
Hi Mr. Green, thanks again for your support. We have issued a 15% discount voucher and also I just sent you a £1.99 gift card to use with your next purchase. If you require anything, please don't forget to message us or call. We are a small family business and we always look after our loyal customers...
Good item, longer delivery
The product is great, and it all went smoothly. In these days of instant delivery from Amazon, it's worth remembering that this company suggests delivery in 10 working days, which will not suit the impatient.
27 juin 2024
Réponse de British Modules
Thanks for your support, we use all the major shipping facilities and on average deliver in less than 2 to 3 working days, but because too many customers have harassed us about minor delays, we have written exactly what the small prints on shipping carriers state on their website. For example, Royal Mail claims 2 to 10 working days for their standard 48h shipping. So instead of writing it in small letters, we have written it in bold to avoid customer complaints. We have issued a gift card for your next purchase to show our appreciation. You can use this gift card along with any running promotion. Thanks
Pleasantly surprised ** at first .. read whole review please**
Pleasantly surprised to be honest! ** READ WHOLE REVIEW**
Ordered White Samsung galaxy AKG headphones (after months of searching aha) I was a little skeptical at first I have to admit! £11.50 and opted for the Free P&P - arrived three days after ordering placed! -
Headphones themselves are nicely packaged, convincing Samsung branded box all the serial numbers etc - would suggest maybe getting rid of the plastic insert holding the bundled up headphones inside and place some tissue paper or something a little easier recycled -
Headphones look good, they're a little lighter than I was expecting but all the wires and adaptor looked to be good - was VERY tight fit with the USB C port on my phone almost too tight to get on
Sound - after a little adjustments of the equaliser they sound amazing with rock/punk/metal music no hollow or tin sounds
Haven't used the buttons on the cable yet but they seem sturdy
All in all great product for a great price!
**EDIT AFTER ONE USE**
Used first time for a dog walk nothing big, sounds was good - the button on the wire is definitely dodgy on mine :') changed song a couple of times worked okay ish finding the middle click was a little hard, without touching it volume started turning down by itself leading me to a volume war with my phone 😂 other than that worth the £11.50
**FINAL EDIT**
amazing customer service, sent me a gift card (not received yet) for replacement headphones - extremely apologetic and very helpful - haven't yet re ordered headphones
**Edit 01/10/2024**
After a day they gave up, first contact from the company was positive, claimed to have sent me a gift voucher that was never received. Ended up paying out for a brand name headphones that I used as a teenager and they're a million times better never going anywhere else again :')
10 juillet 2024
Avis spontané
Réponse de British Modules
Thanks for your positive review. we appreciate your support and if you ever need anything else from our store we will arrange a generous discount. as we always look after our loyal customers.
Very many thanks
Very many thanks. It arrived quickly and was put into immediate use to charge my iPhone and iPad and it’s perfect for both.
20 juin 2024
Réponse de British Modules
Thank you for your favourable feedback. We are truly grateful for your kind words. Regrettably, we have encountered numerous individuals looking for handouts and trying to manipulate us for their benefit. Trustpilot has not been helpful in addressing this issue. To show our appreciation for your support, we have provided you with a gift card to use towards your future transactions, in addition to any current promotions or discounts.
Réponse de British Modules
We appreciate your positive review. It means a lot to us. Unfortunately, we have faced challenges with individuals looking to take advantage of our generosity by seeking unwarranted refunds or replacements. Trustpilot has not been proactive in addressing this issue. As a token of our appreciation for your feedback, we have sent you a gift card that can be used for your next purchase, alongside any existing promotions or discount codes.
The best I have found - Return Customer
I use these guys for all my screen protectors (Watches and phones). They are the best I have found. If they don't have what you need, they might make it for you.
Unfortunately they have sent the wrong item on a couple of occasions, but their customer service is excellent and always quickly and easily resolved. Highly recommended A*
21 juin 2024
Avis spontané
Réponse de British Modules
Thanks a lot for your support. We really appreciate this gesture
Best place for authentic samsung chargers
These guys are my people and are always authentic and send me real chargers.
At least it won't burn ya house down like fake chargers at your local phone shop (has happened to me)
7 juin 2024
Réponse de British Modules
Thank you for your honest review. We truly appreciate your support. If you are interested in any other products from our store, please feel free to contact us. We would be more than happy to arrange a generous discount for you, as we value customers who show their support.
Samsung Audio adapter
The item was, as described, it works, it appears to be a genuine Samsung item.
7 juin 2024
Réponse de British Modules
Thank you for your sincere review. We greatly value your support and are grateful for it. Should you need any further items from our establishment, please do not hesitate to reach out to us. We would be delighted to offer you a substantial discount as a token of our appreciation for customers like yourself who express their loyalty.
Réponse de British Modules
We extend our heartfelt gratitude for your honest review, which we truly value. Your support is invaluable to us. If there are any other items you need from our store, please feel free to contact us. We would be thrilled to arrange a special discount as a gesture of our admiration for customers like you who show unwavering support.
Genuine parts.
Fantastic service. Ordered and received boxed Samsung USB-C headset jack adapter, which enables use of existing headphones with new mobile phone which does not have a headphone socket. Adapter plugs into charging port at one end & accepts headphones at other end. Speedy delivery, item working correctly, happy customer - many thanks BritishModules.
11 juin 2024
Avis spontané
Réponse de British Modules
We sincerely appreciate your candid feedback and the support you have shown us. Your patronage means the world to us. Should you require any other products from our store, kindly get in touch with us. We would be more than happy to provide you with a generous discount as a way of thanking you for being such a loyal and supportive customer.
AVOID. Two week delivery, item was faulty, refund refused
Delivery took 12 days. Phone cable stopped working 9 days after receiving it. Company refused a refund and has been rude and argumentative.
After I threatened legal action, they offered a refund in exchange for a positive review (which is illegal). I gave them the positive review, have received the refund, and now am leaving my actual review.
A bunch of Ídiots at this company with no regard for customer service or the law.
21 février 2024
Avis spontané
Réponse de British Modules
We are truly sorry for the experience you encountered and would appreciate another chance to serve you better. As a token of our commitment to your satisfaction, we would like to provide a gift card and a discount on your upcoming purchases. We sincerely hope that when you return, you will be delighted, allowing us to regain your trust.
Excellent service. Very satisfied with product
Efficient and no problems with delivery or product.
10 mai 2024
Réponse de British Modules
Your honest review is highly valued, and we are truly grateful for your support. If there are any other items you require from our store, please feel free to contact us. We would be more than happy to offer you a generous discount as a gesture of our appreciation for customers like yourself who actively demonstrate their support.
Good Service
I had a couple of product queries and received a prompt reply. A day or two later, unprompted, they sent me a link to a car charger, in case I needed this as well as the lead. Good service and I will use again.
28 avril 2024
Réponse de British Modules
Thank you very much for your positive review. We truly appreciate your support. Unfortunately, we have encountered several individuals seeking freebies who have left us negative reviews and demanded refunds. As a token of our appreciation for your kind gesture, we would like to offer you a discount. We have sent you a discount code that you can use when placing your next order.
I've bought a few cables and chargers
I've bought a few cables and chargers , all top quality
highly recommend this seller
28 avril 2024
Réponse de British Modules
We are extremely grateful for your wonderful feedback. Your support means the world to us. Regrettably, we have encountered a few individuals who have unfairly criticized our business in an attempt to receive complimentary items and refunds. In light of your generosity, we would like to express our gratitude by providing you with a special discount. A unique discount code has been sent to you, which can be applied when making your next purchase.
Broke within a week
The item arrived well, but the charger I ordered broke within a week of receiving it.
31 mai 2024
Réponse de British Modules
We sincerely apologize for the experience you went through and are eager to make it right. To demonstrate our commitment to your satisfaction, we’d like to offer a gift card and a discount on your future purchases. We truly hope that your next visit will leave a positive impression and help us rebuild your trust.
Would recommend.
Good choice of items at good prices. Delivered more quickly than we expected. Item is as described.
21 avril 2024
Réponse de British Modules
We extend our sincerest gratitude for your positive review. Your support is truly invaluable to us. Unfortunately, we have encountered a few individuals who have left negative reviews and requested refunds, all in the pursuit of obtaining complimentary items. As a token of our appreciation for your kind support, we would like to offer you a discount. A personalized discount code has been sent your way, which can be used while placing your next order.
Omg my order arrived the best day I’m…
Omg my order arrived the best day I’m very happy with my order thanks
7 mai 2024
Avis spontané
Réponse de British Modules
We would like to express our heartfelt thanks for your positive review. Your unwavering support is deeply appreciated. It saddens us to inform you that we have come across some individuals who have left negative reviews and made refund demands, all with the intention of obtaining freebies. However, we would like to show our gratitude for your kindness by offering you a discount. A discount code has been provided to you, which can be utilized when placing your next order.
Great product easy installation with an on line video ! 👋😎
Great company great service great products, 5***** 👋😎
1 mai 2024
Avis spontané
Réponse de British Modules
We are immensely grateful for your positive review. Your support means everything to us. Unfortunately, we have recently encountered a few individuals who have left negative reviews and insisted on receiving refunds, all in an attempt to receive complimentary products. Nonetheless, we would like to express our appreciation for your generosity by offering you a discount. A discount code has been sent to you, which can be applied during your next order.
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