Cowshed Avis 153

I initially had some troubles gaining customer support when inquiring about my gift voucher, however, after a few push backs I got in touch with a lovely lady named DAISY who understood the situation and was able to provide a swift & timely resolution, keeping me up to date throughout - I’m very grateful for customer service support such as her, who actually take the time to listen to the problem vs providing a simple generic company response without taking into account personal / one off factors out of our control. Thank you Daisy & management!

I ordered from their website and I accidentally put my my previous address for delivery. I immediately realised and asked them to change this address to my current one. But they responded two days later saying that once the order is placed, they are not able to change the delivery address - which I couldn't understand why since I wrote to them before the order was dispatched. Then, I went to my previous address to collect the delivery to only notice that although I have ordered for two sets of one product, they have just put one in the parcel. I do not recommend this company. Also, please refund the amount that you have not delivered to me.

Great product and customer service! Thank you team

Very welcoming staff immediately on entry, followed up by useful advice and efficient service

Really gorgeous products. Received a gift for my birthday with shower gel and body lotion and it smells beautiful, it is now my favourite! Also, great customer service. I ordered a product for a gift. I paid extra for next day delivery but unfortunately the product didn't arrive in time. When I raised this with Cowshed they immediately replied apologising and refunded the delivery fee (even though I think it was actually the courier's fault rather than theirs). Thank you! Couldn't be happier!

I haven't bought anything from Cowshed lately and am receiving emails and even satisfaction inquiries regarding an order I didn't make. I don't see a trace of a financial transaction on my credit cards but this still makes me worry about how Cowshed / SH group handles my data privacy and security...

UPDATE 15/5: Cowshed support team contacted me, reviewed the problem and found out it was just a human error at a physical sales point. They confirmed there was no data or security breach involved. Their taking the matter seriously and dealing with it swiftly was much appreciated. In today’s chatbot times, that makes a big and valuable difference!

Amazing customer service. It wasn’t cowsheds fault. It was the courier. But they resolved the issue immediately.

Excellent Customer Service!
Carol was very helpful and quickly offered a generous replacement, when my online order for a friend's birthday gift was lost by the delivery company. Thank you again, really appreciate it and feel reassured that I will remain as a loyal customer of Cowshed as a result.

Great products and range. Also outstanding customer service from Jill to rectify an issue with an online order. Attentive, friendly, and committed to resolving the issue with minimal hassle. Huge thanks!

Great products and friendly service in the Bicester store.

Great customer service - Carla super helpful

Carla was very helpful when I didn’t receive my e-gift card and sent it through immediately I gave her the details even though it was early evening! It’s a pleasure to receive such good customer service!

I had the most wonderful experience in store and the products are simply amazing. Tge staff are very knowledgeable and extremely helpful

Bryan from Customer Support is such a good ambassador for Cowshed. Understanding the needs of the customer without compromising the corporate standing of Cowshed. His patience and weighing up of my request (gift voucher extension) is commendable. He is tough yet kind. His loyalty to the brand amazing. I hope he will get the accolade he deserves. Any business will be lucky to have him on board. Thank you Bryan.

A wonderfully relaxing time in the Lazy Lake!

I opted for the Lazy Lake as a birthday treat and went with my best friend. Had a lovely time starting with a salt soak in a hot tub overlooking the lake then access to the relaxation area, steam room, ice room, and infrared sauna. The treatment comes with complimentary face masks and water to keep hydrated. I would definitely recommend!

I received prompt, courteous and generous customer service upon my enquiry.

Carol at Cowshed is an absolute star! My giftcard was expired and she managed to extend it for a whole month so I could use it. Thank you Carol! You’re the best :)

Really great customer service from Carla. Will definitely use their services again.