Crawford & Company Avis 481

The loss adjuster visited us and explained the process clearly and instigated Disaster Care drying works very shortly after the incident. Everything he said would happen, happened as he said it would. He considered the rectification works, advised us on the best way forward and authorised works quickly and promptly. Within two months of the incident, (a flooded kitchen and dining room and ruined oak flooring) works have completed and we are delighted.

Zero stars possible?

“Worst insurance company I’ve ever dealt with. They do everything possible to avoid paying compensation, making the claims process a nightmare. It’s disappointing that reputable companies like Shell choose to work with such an unreliable provider. Avoid at all costs!”

Crawford work with Bikmo and hiscox, they are the worst companies ever, they take your money and they find excuses against you to not pay you with points less prints evils policies against customers always, they put this old jury sneaky to tell you lies and sorry that you have incidents but she will set you up , they are an evils .
Beware ⚠️ of them

High expectations you have a Lough that's why you have a bad reviews in each corner is not just me every one else, very nasty company Crawford.
You should think 💬 about it take a second and reconsider what you just posted, look around you and find out.

Two complaints to the Insurer and a complaint to the ombudsman have been upheld yet their service has only gotten worse. Our claim is now 5 and a half years old, and I still have no idea when it will be resolved. All progress has been driven by us. They are unbelievably poor at communicating.

Awful company , lose adjuster's they send out are un professional rude and treat you like your a scammer especially rude to my disabled elderly mother so if its you oarents dont leave them alone with them. Constantly changing what information they need, even when you provide whats requested they then say its not enough we want this other information. Also if they tell you 10:00 expect them to arrive around 11:30.

Does this company actually exist
Tried so many times to contact them
Admiral insurance you should be ashamed at using this company
Total joke

This company is an absolute shambles, they were appointed by Integra Ins (who are also incompetent until it comes to sharp practice) after we were burgled. 14 months later we are still not settled, I think they must have a high turnover of staff as they recruit from the local bus stop. Two months now trying to get a simple spreadsheet from them which no one seems capable of putting together. My only positive comment on this company would be that we need them because no one else would employ them, which means a further drain on the unemployment purse.

Wont remove an incident i was not involved in from the cue database but lied and said they did. They work with zego both insurance companies r a scam stay away.. and they cut you off when you call them

Crawford and company are the loss Adjusters on a clear and simple case all on video of storm damage to my restaurant. After dragging their heals and asking for the ins and outs of a ducks backside I have stopped the claim process and taken a loss as they made life very hard.

Hope so try to
Abode them , they said to me I’ll get pay In 10 days but still pending

Over a year since agreed on a cash settlement in lieu of carrying out remedy works. Slow, tedious process and after 12 months still have not received the payment agreed but they have closed the file. Seems impossible to even get a reply by email.

Shocking company. Clearly inadequate service and profit centric. Oct 2023 was the date of our claim and after one upheld OFS compensation claim, for failure to mobilize in a reasonable time, we are about to embark on a 2nd case due to their failure to replace like for like products. We tried for over 7 months to reach settlement after works ceased when contractors walked out never to return. We utilized their 'Contractor Connections' customer complaints process only to be led around the block repeatedly and today i received an email that is inadequate to even explain their position, so it's time to raise a 2nd case with the OFS.

If your insurance company appoint Crawfords as their loss Adjusters for your claim, point them to this site and demand another company. If you don't, then expect less than a 1 star service.

I have written two bad reviews for this company since February or March last year and this is my third one , I have a long way to finalise my problem with them. I have made two formal complaints directly to the insurance which were upheld and I have written to the Ombudsman, which is now being investigated. This company doesn’t learn and carries on with providing the worst service I have come across my entire life. What is interesting that they check the reviews on Trustpilot so they are well aware how many very distressed unhappy clients they have. They still mislead people by responding to the bad reviews and asking them to contact customer service so the problem can be resolved, don’t bother, waste of time, they never have when I contacted them. I agree with the post of VV on 3 January 2025. Let’s get together and do something about it .

Awful awful company. Would never have been use them again. They have advisors who can’t even understand simple English. Sounds like they can’t be bothered half the time. Claims get denied even when everything has been explained to them via email about sick leave. Seems as if they don’t even look at their correspondence. I would avoid at all costs and would never ever use them even if I was dying. Even if a doctor gave me a sick note I wouldn’t notify this company as they’re absolutely useless.

Over two months ago registered my claim online as per their request for a flight delay and nothing heard since. Avoid them at all cost!

Bogus company. You buy an insurance, but when you need them they decline everything. Too bad it is not possible to rate a negative review.

They are not interested in their cusomers in any other way than receive their money.

In October 2023 we experienced a major incident and our insurers assigned Crawfords to our case. We were visited within two days, our cover was clearly explained and all our questions answered. During the year that followed we have dealt with Crawfords on a regular basis and have found them professional, helpful and responsive at all times. Particular praise must be given to Elaine and Andy who tirelessly answered our many questions and were always cheerful, helpful and at the end of a phone line if we needed them.

I've seen several poor reviews for this business and can only say that this hasn't been our experience of them - so much so that when we had a followup incident we specifically requested that they were assigned to our case.

Thanks to all at Crawfords, they have made a traumatic and stressful time very much more bearable.

absolut unseriös und inakzeptabel. Ich habe meinen Schaden bereits sieben Mal gemeldet und alle Unterlagen vollständig eingereicht. Trotzdem erhalte ich immer wieder die Aufforderung, die Meldung erneut über das Portal einzureichen. Es fühlt sich an, als würde mein Anliegen konsequent ignoriert.

Die angegebenen Telefonnummern führen ausschließlich zu Bandansagen, die keine Lösung bieten und nur Zeit kosten. Das gesamte Vorgehen ist äußerst frustrierend und wirkt wenig kundenfreundlich.

Man bekommt den Eindruck, dass man so lange hingehalten wird, bis man aufgibt. Das ist für mich absolut unseriös und inakzeptabel.

UPDATE 2: I am all for some positivity when I actually get it, so updating that yes on the same day as below I was finally allocated a claims handler and given an explanation from one of the (sadly few in my experience, wish I had experienced more) competent people at Crawford. Let’s hope this kind of arrangement lasts and holds for the remainder of this claim. It’s sad what lengths I have had to go to to get the claim out of nobody’s inbox but when it does happen (been several times for us) we do see the occasional competent person, just need to get to them (or anyone at all!). Now let’s hope this fix lasts this time!

UPDATE: the response below from Crawford is not factually accurate. I still don’t know who in Crawford is our go to person for our claim, who will actually respond. And I still don’t know what is going on with the claim. And no these were absolutely not resolved. Yes someone spoke to me and other things were done but no these main points are continuing to be ignored. Pls read the email carefully every line not just what you want to read and ignore the rest

Nobody at Crawford is in charge of our claim it appears, and customer services also ignoring my complaints and emails. Please don’t ask me here again to just contact customer services as it’s ignored - please refer to the customer services email inbox for our complaint sent in on 27 November at 9.15am, asking for anyone with any clue what is going on with our claim to please tell me what is going on and what next steps are. Please check your emails and actually action this and not just refer me back to the customer services email address where my emails are ignored.
Ps - my name here is my initials if that helps you find me and action my complaint and request that you at customer services have not done since 27 November at 9.15am when I sent it.

Water escape 23rd Sep 2024, requested dehumidifiers when Aviva called me back, never heard a thing despite knowing that dehumidifiers are only useful within 42 hours, carpets flooring in bathroom dried out in situ, breakfast room ceiling half collapsed, now moulding , it’s now 19th Dec , trying to speak to anyone is impossible but today after many calls to both Aviva and Crawfords I’m assured a call will be made to me to arrange furniture wrapped & removed to storage so carpets can be removed so flooring can be inspected for possible rot and flooring quotes can be got.
Arranging for quotes from our own builder to remove all bathroom and flooring , inspection report incase further damage found to joists etc .
We’re certainly not at all impressed with Aviva or their chosen Assessor's etc
Hopefully repairs etc in January 2025 🤞update then