Episodic Avis 515

Brandon Wenn, service was excellent and when I ask him for extra info he send it to me promply...

Well done with good customer service...

Best medical insurance ever it's my second time coming back and Michael gave me best options and cover very affordable..

thank you Gabby coetzee she explain everything very well and her service was very good thank you

I received exceptional service from Fara, she was knowledgeable, friendly and went beyond and made sure that I understand everything. I was so satisfied.

excellent and professional service and help from Caleb.
thank you very much

Raeeqah Samuels was so helpful and had lots of patience, her voice gave me so much peace of mind, she was so calm and explained throughly.

I recently had the pleasure of speaking with John Vass regarding Health Insurance. He was professional, knowledgeable and attentive to my needs. John provided clear and helpful information, making the entire process smooth and efficient.
I appreciate his excellent service.

Michael Dyers gave excellent service. He was very pleasant, knowledgeable and helpful on the phone and replied to my emails almost immediately. Michael sent about 4 quotes if not more for me and phoned to explain cover where necessary as I was deciding which cover best suited my needs.
This level of service is way beyond my expectations.

Bradford was very helpfull and patient and he made sure i understand everything.

Thank you

Raeeqah Samuels was very thorough and friendly,answered all my questions and will recommend to anyone that wants good service.Thank you!

Michael has been so helpful. I’ve been unsure about medical insurance from mid 2024, he gave me time to think thoroughly about it and still helped me greatly now in 2025 with no hesitation.
Looking forward for a great journey

Tawfiq was very patient with me & he explained everything to me, he even repeated so that I fully understood.
I recommend them.

Michael was so patient with me help me so much everytime i have a question he answers me even if it is twice if i dont understand i give him 5 stars

I am very unhappy with the service provided by episodic. I took out the plan on the 2st of November 2024.
We visited the Dr in January this year.
The bills were not paid. I received statements from the approved network Dr as well as lancet for the bloods.I also had to pay for the scripted meds. I was on the momentum plan and did not experience such issues only moved because the hospital plan was more affordable for 4 people.

I have called 3 times and spoke to customer care whereby I was told that the issue would be resolved. It seems that my complaints are not being taken seriously.
Now I am sitting with R1500 Drs bills and R2500 lancet bill.

It is so frustrating.

Loved talking to Caleb , very polite and patient.Thank you

Perfect confirmation

Unfortunately Episodic and African Unity Life cancelled the funeral policy I had for my elderly mother and did not even notify me. They said they sent a text message however nothing was received. I randomly decided to contact them in December with a few policy questions and found out like that, that it had been cancelled in November 2024. There is no option to continue any other policy with Episodic as my mother is over 60 and the funds paid into the African Unity Life Policy have been swallowed up somewhere. I have tried to contact them both since December 2024 in order to obtain a certificate of proof for a new insurance policy elsewhere, and they will not respond. If they can do this with a funeral policy I'm pretty sure that they will do this wherever and whenever it suites them again, God forbid.

The employees are always friendly, professional and know their products.
The process is quick and hassle-free.

Great product that doesn't break the bank.

Returning client

I had the pleasure of being assisted by John Vass, who made the process smooth,informative and unpressured. The product offered is excellent and what made the process enjoyable was that John patiently waited for me to select my preferred plan.
Kudos to all involved.