euroloo Avis 

Mark,
excellent driver also very polite and professional

Thanks Alin on time helpful setup

AVOID THIS COMPANY AT ALL COSTS. They do not come and service the portaloo. We have had ours that hasn't been serviced for at least 4 weeks, despite us calling every week and repeatedly asking for servicing. It is now a health and safety biohazard, we can't open our windows anymore, and they are not treating this as an emergency, absolutely outrageous. We have asked for it to be removed, and still waiting. The customer service is very poor.

Partner Stu had a lot of missed services and was totally upset as we used Mark one Hire before whom we had issues with and then Euroloo but I was very impressed with a lady named Becca who sorted out our credit notes with an amazing lady named Abi and Marvin who made our Stu laugh and get in happier spirits despite servicing issues. We will most certainly look to use again

Collection driver has caused so much damage to our garden wall, post and has disconnected our electric gates. Called 10 minutes after incident, 10 days later, after chasing again, receptionist said, 'should have called transport'. I despair. What an appalling customer service team. As thick as our garden wall. Absolutely no care, support or consideration.

So received a response from you, whoever you are, and I confirm that I have emailed and you are in receipt of evidence of the damage caused but 11 days in and we still have not received a call or visit from you company. May I add that because this post is unstable and has children, parents and staff working passed this twice a day to get to the school I hold you totally responsible if anything terrible happens and a child or adult is hurt. You have been told repeatedly and still it is radio silence.

Unbelievable how incompetent and unprofessional this company could be ! Lied about servicing the toilet and sent photos from some other toilet that was cleaned.

I strongly not recommend to anyone using their „service”

Bunch of liars!

Off hired toilet on 20th august was supposed be picked up on 27th. Still not been picked up on 15th September. Keep giving me dates when gonna be picked up and they never turn up. Useless service would never use them again. Was never cleaned out either. Literally crap 💩

DO NOT USE THIS COMPANY -

I agreed to the portaloo on my driveway only because I was promised 3–7 days max. It’s been left far longer — effectively abandoned — blocking my driveway and causing an avoidable parking fine. Collection times were completely ignored; no communication, no updates, no respect for my property.

Worse — it arrived dirty, covered in cobwebs, and smelled strongly. It was not fit for purpose from the start. This has been a stressful, deeply disappointing experience. Customers beware — you’ll get poor quality, broken promises, and no care for your home or agreement.

I still require: confirmed collection date/time, urgent removal, explanation for the delay, and response regarding my fine. Others deserve to know what to expect. Avoid if you value reliability and basic hygiene.

Euroloo’s portable toilet has been left on our property for over two months after the project ended, despite me calling multiple times asking for it to be removed.

It is now no longer being serviced, smells extremely unpleasant and is being used by members of the public. Yet Euroloo still cannot manage the basic task of collecting their own asset.

I also submitted a formal complaint through their online complaints form and received no response whatsoever — not even an automated acknowledgement confirming it had been received.

The final straw came today, when I called yet again seeking a resolution and the customer service agent hung up the phone on me.

After two months of chasing, I have now reported the matter to the local council and am seeking legal action to have this resolved.

The complete lack of ownership, urgency and basic customer service has been appalling. Leaving an unserviced portable toilet on someone’s property for months, ignoring a formal complaint, and then hanging up on the customer is simply unacceptable.

Based on my experience, I would strongly recommend avoiding Euroloo.

We have 2 portaloos with Euroloos which should be emptied weekly. This hasn't happened since the middle of August now and the smell is appalling. Customer services is non existent. Emails don't get replied to. Beware of this company and go elsewhere!!

Shocking customer service. Been with them about 2 years and they never come and service the toilets! We are lucky if we get about 1 a month rather than the weekly service we pay for. my next job is to cancel and find someone more reliable! AVOID!!!

toilets delivered on time on Friday for Saturday party. Perfectly acceptable functioning units.
But the service regarding their collection/removal was cavalier and devoid of any courtesy or care for the customer. The toilets remained on the driveway for 10 days after the function. arrangements made to collect on the Friday, which required three of us to dovetail our arrangements whilst they decided on a delivery window. Then cancelled by text without explanation or apology and set date five days later. Should be collecting immediately after the relevant function or promptly on request (with open-ended contract). They just couldn't care less. We were free storage to them.

The most stressful part of a full bathroom renovation shouldn't be the portable toilet, but that was my experience. All their responses to negative feedback are that they'll share it with the wider team - the wider team clearly aren't all that interested in fixing the issues customers are facing. Euroloo seem like they're betting on the fact you won't complain about poor service and will just make do.

The hiring process itself was quick and easy - you pay everything upfront of course so, once the money has been paid they aren't interested in keeping up the service. They advertise weekly servicing and sound dedicated to hygiene...
Toilet was delivered without incident, that much was good at least, but once it was delivered is when the issues began.

I had the loo delivered on a Friday, they came the following Tuesday to service it. A week went by, no service. I rang, and was told there had been a problem with the servicing vehicles, they'd ring me back when they knew what was happening.
They of course did not ring me back.

I rang again, was told my toilet wouldn't be serviced that week and that I'd have to wait until the following week - two weeks in 30+ weather without a service basically. I told them this wasnt acceptable. By this point the toilet was becoming unusable and a real source of stress, and I told them so. I was told they'd find out what they could do and would ring me back.
They of course did not ring me back.

I rang again later in the day, this point the workmen at my house were becoming unhappy and the toilet was in very poor condition, it was a big stress on my family at the idea of being left without a working toilet for a weekend. I rang once more and pleaded thay they needed to service it. I was told they would come Friday.

Friday came, time ticked on, I called them but my calls went unanswered.
Finally they rang back and said someone would come, which they finally did and it was finally cleaned and put back to a usable condition. No apology was given at the time by euroloo, they seemed completely disinterested at my stress and concern.

If you are hellbent on hiring a toilet from this company, my advice is this - they aren't going to ring you back, you need to keep ringing them to get anything from them. They promise a weekly service, demand it from them.

To the euroloo rep who is going to respond to this saying you'll share it with the wider team- don't bother, your team aren't interested.

Booking was easy and at that point customer service was great. Toilets unfortunately turned up just half an hour before my party started. Did ask for the morning delivery and was told they would definitely try for morning delivery as party starting at 5pm.
Delivery person was very nice. He did say they didn’t actually smell too bad- not sure what a bad smell would be if that wasn’t it?!?! I had already bought air fresheners for them, they did not make a difference.
Realised when it got dark that 1 light didn’t work in one of them. Luckily had fake candles I could put in there.
As the party was on a Friday I hoped they would be picked up on the Saturday but was expecting pick up on the Monday as they were ‘very busy’.
I called and emailed 3-4times over the next week and got fobbed off everytime. We were going through a heatwave as it was mid July and the toilets were stinking out the whole area, so much so the neighbours across the road could smell them! This was all explained in my calls/emails. Again was told I was a priority and again the toilets were not picked up on the day they said they would. We had the toilets for 10 days! Was very disappointed as I was recommended this company by a friend. I was given a £30 odd refund for the light not working. I didn’t report the light issue looking for a refund, just to let them know it wasn’t working so did appreciate it -but would have swapped that to get rid of them quicker!!!

Alin was exceptional today! Great service

Alin Gabor was extremely helpful delivery my order. I will always recommend him for the job. Thank you Alin

Customer service on a very low standard, when I asked them why nobody came to service hired loo I wasn’t given any sensible explanation apart of that the car has had a breakdown and that they will not send anyone until next slot…. With this high temperatures you can imagine what we have to deal with.

Alin was my delivery driver, and the service was absolutely amazing from the moment he stepped through the door until he left. He was extremely professional, polite, and friendly throughout. Really impressed with the service.