All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Voir plus
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mis... Voir plus
When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct... Voir plus
À propos de l'entreprise
À propos de FamiPrints
Écrit par l'entreprise
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Coordonnées de contact
814 Mission Str, Suite 600, 94103, San Francisco, Etats-Unis
- support@famiprints.com
- famiprints.com
3,6
Moyen
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de FamiPrints
Hi Dean,
Thank you for your kind words! We're thrilled that your purchase experience was smooth, and we appreciate your trust in our gift ideas.
If you ever need more unique gifts or have any special occasions coming up, feel free to explore our offerings. We look forward to serving you again! 💕
Where’s my print?
I’m being asked too often for a review of a product I have yet to receive. The shipment tracking info reflects ‘order ready’ on 1/28 and jo further info.
Where’s my print? I have an anniversary approaching rapidly now. 🥺
29 janvier 2024
Réponse de FamiPrints
Hi Oren,
We are sincerely sorry for this inconvenience it may cause. We checked your order with our carrier and the item still has been in transit. During this peak time, our carrier has to handle a large number of packages and there might be an unexpected delay throughout the shipping process.
We hope you can be patient in this matter. We tried to work with our carrier to push the package so it could arrive as soon as possible.
If you still have not received your order by the end of this week, please contact our Customer Service for further action.
It was easy to order and was received…
It was easy to order and was received in a timely manner. I was a little disappointed with the picture when it arrived. The picture was too dark and was much darker than what I submitted.
29 janvier 2024
Réponse de FamiPrints
Hi Denise,
Thank you for sharing your thoughts with us. We are glad that our website makes it easy for you to order and the package was delivered on time.
We also understand your disappointment and would like to offer prompt support in this matter. Could you please send us photos of the item you received so our team can locate the issue?
We will try our best to make it right and satisfy you. Thank you for your understanding.
My canvas came exactly as pictured
My canvas came exactly as pictured. The font is beautiful and the canvas is great quality!
29 janvier 2024
Réponse de FamiPrints
Hi Michelle,
We're glad to hear that your canvas exceeded your expectations! The beautiful font and great quality are aspects we take pride in.
Should you ever need another custom creation or have more special occasions to celebrate, don't hesitate to reach out. Thank you for choosing FamiPrints! 🥰
Quality Product
Order options were clear and concise, product arrived undamaged and as advertised, quality product.
29 janvier 2024
Réponse de FamiPrints
Hi Dave,
We appreciate your feedback! It's fantastic to hear that our order options, packaging, and the product itself met your expectations. Should you have more special occasions in the future, we'll be thrilled to assist you. Thank you for choosing us! 💕
Réponse de FamiPrints
Hi Robert,
Thank you for your kind words! We're delighted to hear that the quality of the product met your expectations. If you ever have more occasions to celebrate or creative ideas to bring to life, we'll be here to assist you. Your satisfaction is our priority. 🥰
perfect gift
This was sent as a gift to my parents for their 40th wedding anniversary and they loved it.
4 janvier 2024
Réponse de FamiPrints
Hi Virtre,
Congratulations to your parents on their 40th wedding anniversary! We're delighted to hear that the gift was well-received and brought joy to such a special occasion.
If there's anything else we can do for you or if you have more celebrations in the future, don't hesitate to reach out. 💖
Super fast order to delivery time
Super fast order to delivery time. The canvas looks amazing.
4 janvier 2024
Réponse de FamiPrints
Hi Scott,
Thank you for your wonderful feedback! We are thrilled to hear that you had a positive experience with our service, from the order process to the speedy delivery.
It is fantastic to know that the canvas exceeded your expectations. Thank you for choosing FamiPrints 💞
Amazing and Creative
The creativity of the plaque is an amazing! I bought a gift for a friend who loss their child and they instantly dropped tears!
4 janvier 2024
Réponse de FamiPrints
Hi Kendall,
Your kind words truly touch us. We're deeply honored to have been a part of creating a meaningful and heartfelt gift during a challenging time.
Our thoughts are with your friend, and we hope the plaque serves as a cherished tribute. 🥰
Réponse de FamiPrints
Hi Mitchell,
Thank you for your kind words! We are delighted to hear that your print turned out perfect. If you ever have more special moments to commemorate or creative ideas to explore, we'd be honored to assist you again. Feel free to reach out anytime. 🥰
My experience was exceptional
My experience was exceptional. The product was exactly what I ordered!!
5 janvier 2024
Avis spontané
Réponse de FamiPrints
Hi Eric,
Thank you for your kind words! We're delighted to hear that your experience with us was exceptional and that the product met your expectations.
Your satisfaction is our priority, and we're here for you whenever you need more unique creations or special gifts.
Amazing and Unique - The Best Gift Ever!
This was my first order with FamiPrints and I can't express how pleased I am with my order. I must admit I was nervous with the delay in delivery time since this is my first order; however, it was the holiday season that caused the delay. I sent several messages to inquire about my order and received rapid reponses each time from customer support. Upon receipt, both me and my husband were pleasantly surprised with the amazing craftsmanship and uniqueness of the product.I will definitely order again and again with FamiPrints.
1 janvier 2024
Avis spontané
Réponse de FamiPrints
Hi Monica,
Thank you for choosing FamiPrints for your special creation, and we appreciate your understanding regarding the holiday season delay. We're thrilled to hear that you and your husband were pleasantly surprised by the craftsmanship and uniqueness of the product.
Your positive experience means the world to us, and we look forward to serving you again. 💕
I ordered this product for my wife for Christmas
I ordered this product for my wife of 32 yrs and I was so surprised that I could get our wedding song. When she opened it for Christmas it brought tears to her eyes. The customer service was second to none. If you order from this great company you won't be disappointed
25 décembre 2023
Avis spontané
Réponse de FamiPrints
Hi Douglas,
Thank you for your heartwarming message! We're thrilled to have contributed to such a special moment between you and your wife. Hearing that our product brought tears of joy means the world to us.
If there's anything else we can assist you with or if you have more creative ideas in the future, we're here for you. Wishing you and your wife continued happiness!
Very professional
Very professional, amazing work. I had few questions . I received reply from them right away. Highly recommend
8 décembre 2023
Avis spontané
Réponse de FamiPrints
Hi Nadejda,
Thank you for your kind words! We are delighted that you found our service professional and the work amazing.
Your satisfaction is our top priority. If you ever have more questions, we are here and ready to help. Your recommendation means a lot!
Very pleased with the finally product
Very pleased with the finally product. FamiPrints made a beautiful peice of artwork that will bring back many great memories for my grandfather. Thier gratitude to customers makes the experience all the better. I will definitely be purchasing more pieces from here.
5 décembre 2023
Avis spontané
Réponse de FamiPrints
Hi Zack,
We are deeply honored to have played a part in creating a beautiful piece of artwork that holds special memories for your grandfather. Your satisfaction and kind words about our gratitude to customers truly warm our hearts.
We look forward to being a part of more meaningful moments, and we can't wait to assist you with your future purchases.
Réponse de FamiPrints
Hi Patricia,
Absolutely thrilled to have played a part in bringing your unique vision to life! Crafting your design and delivering it just as you envisioned is what makes our work truly fulfilling.
If there are more special moments to commemorate in the future, we are here, ready to turn your ideas into reality. 🤩
My canvas came out absolutely amazing
My canvas came out absolutely amazing. I could not be happier!
28 novembre 2023
Réponse de FamiPrints
Hi Jake,
We are overjoyed to hear that your canvas came out absolutely amazing! Your happiness is the ultimate reward for us.
Thank you for choosing FamiPrints as your partner to create something special.
Looks great and had a fast turn around…
Looks great and had a fast turn around time too!
28 novembre 2023
Réponse de FamiPrints
Hi Kari,
Fantastic to hear that it looks great and the turnaround time was fast! We strive to deliver not just quality but also efficiency.
If there are more moments to capture or creative projects on the horizon, we're here to make them just as exceptional. 💕
Bought more thanb8 one item from…
Bought more than one items from FamiPrints and always satisfied.
15 juillet 2023
Avis spontané
Réponse de FamiPrints
Hi Shenell,
We are delighted to hear that you have been a repeat customer at FamiPrints and that you have consistently found satisfaction with our products. Your continued support means the world to us.
If ever there's another occasion to celebrate or if creative ideas strike, please know we're here to help bring them to life. Thank you for choosing FamiPrints! 💞
I have written several emails to you…
I have written several emails to you explaining the situation. Printing not centered, damage to product, wrapping was bad. Maybe it would be advantageous to your company to send a picture of the finished product for approval.
1 novembre 2023
Réponse de FamiPrints
Hi Joyce,
We deeply apologize for any inconvenience this situation may have caused. Occasionally, items may incur damage during the shipping process due to unforeseen circumstances beyond our control. Nevertheless, we have established policies in place to safeguard our customers' interests.
Our team has already received your case and is actively working to identify the optimal solution for you. We eagerly await your response and kindly request that you reach out to us via email at your earliest convenience.
Rest assured, your satisfaction remains our utmost priority, and we are committed to doing everything within our power to rectify the situation.
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