felixmobile.com.au Avis 120

The unlimited data deal was what attracted me to Felix. So far so good. There was one day where my data dropped out twice for about 10 minutes but other than that I have had no major problems. Activation was simple and fast. I am happy because Optus prepaid was going through $39 twice per month and Felix is only $40 once per month so that's pretty much half price and I like how they plant a tree every month I stay connected that is a nice touch.

Best Mobile Provider I've interacted with so far. When i needed help I messaged them on Facebook and they were always nice to talk to and were kind. Prices a lot better. Network has been good 4G has been about as good as any providers I've used (Telstra/Optus). 5G wasn't as good as my last provider Optus but my phone always drains so quickly so I keep it on 4G anyway. I've currently been with them for around 10-11 months. They gave me $20 for unlimited for the first 6 months then I moved to 25GB plan. Around 9 months in they gave me $5 off for 3 months I've never experienced this with any other Telco usually when I hear something about pricing it's about how their raising their prices like when I was with Optus.

All well and good, cheap plan while there is no issue. My phone got damaged, it's been a week tying to get my number back from Felix Mobile and just been told it will take another 4 business days. I had to submit ID 3 days, submit ID again 4 days, they came back asking if I want eSIM or physical (bare in mind I started the whole process asking for an eSIM) another 4 days. God knows how many more steps and extentions they will do. Noone in customer service can help, just keep apologising. I am logged out of everything, can't use maps, no bank cards, no access to my bank account, no messages.

Please read the bad reviews before you consider switching here. The bad reviews are right. The price is low for a reason. There is absolutely no adequate customer service and technical support you can speak with. If you have issues with your service you are left in the lurch and not assisted. I left after putting up with two days of being unable to make calls after switching to Felix. There’s a reason other providers cost more… their technical support and customer service trumps these guys in spades.

The worse ever prepaid company.
DO NOT SIGN WITH THEM.
my daughters sim card got damaged and requesting a simplex sim change have resulted in endless battles. They got no customer support, no option of new sim. All have to be completed over the stupid App which the validating system is hopeless and your stuck with no usable sim. Regardless of multiple times trying they will not help.

This is the worse ever company I have dealt with. I can’t believe this company is still in business. What a joke. Still a week later no sim.

Dreadful company to deal with. If you have an hour to webchat and be sent 7 different ways when you need help go for it. I just need an invoice for my bookkeeper and have followed their instructions only to be told I need to fill in chaper and verse on yet another document to cover privacy laws. I just want an invoice. I don't even need the call list.

In my experience, Felix Mobile has been a complete disaster. I had two dual eSIMs and every time I made a call, my data dropped out like clockwork. Support was even worse. After countless chats, an entire Saturday was ruined by a technician giving me what felt like completely useless advice that only made the problem worse. I ended up swapping eSIMs, dragging in extra devices, and using another internet source just to troubleshoot their mess.

I dealt with Bob, Theo, Josh, and finally El—who found the issue after everyone else sent me in circles. After all that, they still wouldn’t credit anything for the time and chaos they put me through.

Based on my experience: avoid Felix Mobile at all costs.

I am extremely disappointed with Félix’s customer service. I have been waiting for my identity verification since Saturday, and it’s now Tuesday with no resolution. I have no access to anything—not my phone number, not internet. I have spoken to over 20 representatives, and every single one claimed they were escalating the issue as a “high priority,” yet here I am, still waiting. The service has been slow, confusing, and utterly incompetent. This experience has caused significant disruption to my daily life, leaving me without communication or internet for days. I would strongly advise against using Félix if you expect even basic, reliable, and professional support.

Went to sign up, said error. Two days later money was taken out of my account with no warning on a weekend. Tried to call up, no customer service what so ever. Spoke to someone online who wanted me to send through a bunch of paperwork giving all my personal details… I don’t trust robots.. where are the people to speak to? Have to cancel from banks end now and report theft as it said error and no email to tell me what was going on.

I was with Felix for many years then suddenly I had no service and it never came back. When trying to contact someone to find what was going on I found out you can't it's a phone company with no phone number just a chat bot and during business a person that can't help in any way , it's an absolute joke. I went with Optus and it works perfectly. Stay well away from these scammers.

I want to share my experience to warn others before signing up with Felix Mobile.

From Sunday through to Friday, I have been without a working mobile number due to what should have been a simple eSIM replacement. For the first three days, I was stuck in their online chat, going back and forth with different agents who only gave scripted replies and refused to escalate me to a team leader. I was repeatedly told there was nothing they could do, that only the privacy team could assist, and that there was no phone number or other way to contact that team — only email.

When the privacy team finally did email, they took 24 hours or more to reply each time, and their responses did nothing to fix the issue. I was told they had sent an SMS link to my number, which obviously never arrived because my number wasn’t active, and they didn’t even ask for an alternate contact until I mentioned that I had lodged a complaint with the Telecommunications Ombudsman. Only after that did I suddenly receive an email with steps for a new SIM.

By this point, I had already been without access to any apps, banking, or two-step verification for nearly a week. I couldn’t pay bills, access my business accounts, or contact clients, friends, or family. I was completely cut off and left to wait with no clear timeframe or real help.

Felix Mobile’s handling of this has been unacceptable — the lack of communication, transparency, and urgency has caused massive inconvenience and stress. Customers deserve better than being ignored for days and forced to involve the Ombudsman just to get basic service restored.

Scammed. Locked into a payment for a service I didn’t use. Can’t cancel it, tried multiple times with their support chat but it hasn’t gone through. Still taking $40 a month from my account. Was reassured account was cancelled. Ridiculous.

This company is terrible they don’t have a phone number and make it near impossible to cancel your account. Worse experience ever

I've had no end of issues with felix. I left Vodafone due to the same issues but felix is worse. I realised once I was with felix they are owned by Vodafone anyway.
Moving to telstra. Not happy at all. DO NOT GO WITH FELIX IS MY ADVICE!

if i could give this zero stars, i would!

i felt like i was on a holiday and i turned the data off.
this is the worst phone plan I've ever been on. wouldn't let me make calls to emergency services

from the minute i activated my sim, (i haven't even had this phone plan for 5 days) i have had continuous drop outs, data will not work, cannot connect to anything. i couldn't even get maps open, and even that would drop out when i was driving. i continually got notifications that i was offline. couldn't open emails. couldn't pay bills, couldn't view my bank. THIS ALL HAPPENED WHEN I HAD 4 FULL BARS OF SERVICE

to connect to 5G, I was told i had to completely restart my phone which was strange.

Edit 2: Still trying to fix my issue. Today email sends me to chat and chat tells me to email. Yet to see if anything gets fixed.
Edit: I managed to verify my ID but still jabe not recieved any emails and support chat is closed for the day so another day goes by without my problem solved. It would be so good if the service worked well enough they didnt need human staff but that is not the case. I will see hpw I go with them tomorrow
I am now on the 5th try of sortung out an issue. They keep charging my account for a service I havent activated. Today they said they will refund me. The other issie is that I need to verify my ID to set up the esim service but my ID is not accepted even though its government issued. They keep saying someone will email me but I haven't got any emails from them now they are telling me to check spam but I did a search and the only emails are about payments that failed that should never have been charged to begin with. Its a nightmare dealing with their chat it takes hours to even start getting somewhere then by the time you almost do the day is over and you have to start again the next day or in my case the next time I remember. 5 days for a refund to clear seems excessive especially when they should never have taken any money.

Don’t bother they’ll only take your money and give you nothing in return not even a workable eSIM. They have a contact number which is not reachable - hrs of service is a lie. Can only contact them via live chat and even then your speaking to AI even after speaking to AI the “customer services representative” is also AI

I've tried to connect to the Felix network for almost two week with no success. Customer support offers no solution. Their privacy team is slow to respond.
This is a very bad experience as a new customer.

Reading the reviews, I thought I was going to get a dud, but I was pleasantly surprised. I even dealt with support who were pretty quick. Of course, the annoying AI was first, but once I spoke with a real person, everything was fixed pretty quickly, and so far, I am having a great service and coverage. I can't complain at all.

I originally signed up due to Felix offering unlimited data at a reasonable price, however; after only being with them for less than 24hrs I changed back to my original provider.

The coverage is extremely poor, it would drop in and out of service, have 1bar coverage and also it would take quite some time to load a browser page.