Pas de bonus reçus avec flexity…
J ai passé une commande avec flexity car j’ai une tendinite. Il devait y avoir 4 bonus - y compris la notice dedans - et je ne les ai pas reçus. Je ne sais donc pas comment utiliser et c’est bien dommage !
Réponse de flexity
Dear Jocelyne,
Unfortunately, we cannot accept this review as valid, since we are unable to identify any customer by this name in our system.
Based on the product description mentioned, this item is not part of our catalog, and we do not ship to the market indicated by the reviewer (Greece).
We attempted to contact the reviewer via the email address linked to the review, but we received no response.
We also reported the issue to Trustpilot, but we were disappointed by their response, as they refused to share even non-personally identifiable information (such as an order or tracking number) that would have allowed us to verify the situation or respond appropriately.
This has significantly diminished our trust in Trustpilot, as it highlights a flaw in the system—a false or malicious review can be posted, possibly supported by manipulated documents, while the business is left without any fair way to respond or verify its legitimacy.
Thank you for understanding,
Flexity Team
