Just wanted to jump on and change the review i gave. It was a poor review due to faulty item and company not responding, update for order number #22561. The company contacted us directly as emails we... Voir plus
L'entreprise a répondu
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Lovely 3 piece tracksuit for 13 year old son. Good quality material and perfect fit. Struggle to find bottoms to fit him as he is tall but really slim. The waists are usually massive but Frequency l... Voir plus
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Incredible service! Missed my delivery due to being on holiday, the customer care team were quick responding my request and in no time had my new order shipped out to me with no hassle. Thank you!
L'entreprise a répondu
Not the best quality material, good fit and look nice but wash terrible. I have 4 tshirts and all are full of bobbles and pulls after 1/2 washed. Wouldn't buy again Edit - Hi i reached out on 16... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements pour enfants
- Magasin de vêtements pour hommes
- Magasin de vêtements de sport
- Magasin de streetwear
Écrit par l'entreprise
Frequency, born in the heart of Liverpool, is dedicated to providing premium, high-quality activewear for men and children, designed for performance and accessibility. We believe that everyone deserves access to exceptional activewear without compromising on affordability. Our mission extends beyond clothing; we strive to cultivate a vibrant, supportive community, leveraging the power of movement to enhance both physical and mental well-being. Rooted in our local heritage, we are committed to giving back to the Liverpool community that inspires us. We actively partner with vital organizations like Sean’s Place, championing men's mental health and fostering open conversations. Through regular community events, we aim to create inclusive spaces that promote wellness, connection, and resilience. Frequency is much more than just a brand; it’s a movement. We are driven by the belief that physical activity is a catalyst for positive change, empowering individuals to achieve their fullest potential. By providing durable, stylish, and attainable activewear, we enable our community to embrace an active lifestyle, fostering mental clarity, and building stronger, healthier lives, right here in Liverpool. We are dedicated to making a lasting, positive impact, one workout, one event, one community at a time. Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. Together, we can raise our FREQUENCY!
Coordonnées de contact
Royaume-Uni
- info@frequencyuk.co.uk
- frequencyuk.co.uk
4,6
Excellent
269 avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Great customer service very quick to…Helpful service
Great customer service very quick to respond back to me and sorted my issue out.
17 décembre 2025
Avis spontané
Réponse de FREQUENCY
Hello,
Thank you for your kind feedback! We are delighted to hear that you were happy with our customer service and that your issue was resolved quickly. We can't wait to welcome you back soon!
Best regards,
FREQUENCY
Excellent tracksuits for kids
Excellent tracksuits for kids. Ordered 11am, got my order the next day via DPD. Adults tracksuits and shorts sets fantastic also. Highly recommended.
16 décembre 2025
Avis spontané
Réponse de FREQUENCY
Hello Will,
Thank you for your fantastic review! We are delighted to hear you are happy with our kids tracksuits and that your order arrived so quickly. We truly appreciate the recommendation and your continued support. We look forward to welcoming you back again soon!
Best regards,
FREQUENCY
Ordered matching sets for me and my 2…
Ordered matching sets for me and my 2 lads for Christmas they have only sent my one and one of my lads tracksuits emailed and had no reply but it’s coming close to Christmas and what am I ament to do buy another one when I have already payed for it terrible customer service
28 novembre 2025
Réponse de FREQUENCY
Hello Jamie,
Thank you for your feedback. We sincerely apologise for the mix-up with your order and completely understand how frustrating this must be, especially at this time of year.
We have already replied to your email regarding this matter and want to reassure you that we are committed to resolving it. We genuinely care about our customers and would never ignore a mistake. Please could you check your email and reply at your earliest convenience so we can resolve this as quickly as possible?
Once again, we are very sorry for the inconvenience caused and thank you for your patience.
Best regards,
FREQUENCY
Exceptional customer service.
Exceptional customer service.. responded very quickly with my enquires, went above and beyond to help me and my order was delivered so quickly outstanding performance all round for this company, I would highly recommend as this is very rare now days..
11 décembre 2025
Avis spontané
Réponse de FREQUENCY
Hello Colette,
Thank you for your kind words! We are delighted to hear that you had a positive experience with our team and that your order was delivered quickly.
Going above and beyond for our customers is always our goal, and it’s incredibly rewarding to know our efforts made a difference. Your recommendation means a lot to us, we can't wait to welcome you back soon!
Best regards,
FREQUENCY
Having a problem with my delivery,they…
Having a problem with my delivery,they use a PIN code when delivering.my girlfriend was at home when the delivery arrived and wouldn’t leave it due to this PIN code.still waiting for delivery one week later due to dpd changing the dates of delivery all the time
1 décembre 2025
Réponse de FREQUENCY
Hello Lee,
Thank you for your feedback, we are sorry to hear about the issues you have experienced with your delivery.
We can see that your parcel has had multiple attempted deliveries and we have also reached out to you via email to assist and help get this resolved as quickly as possible.
We wanted to let you know that we will be introducing more flexible delivery options in the near future to make things easier for our customers. The PIN code system is in place to ensure parcels are delivered to the correct person, but we understand the inconvenience it may cause.
We really appreciate your patience and understanding, and we hope to have this sorted for you very soon.
Best regards,
FREQUENCY
Top tier
Frequency are always going above and beyond to provide the best clothing and best customer experience. Quality all round.
5 décembre 2025
Réponse de FREQUENCY
Hello Patrick,
Thank you for your amazing review! We are so glad you are happy with our clothing and customer service. We really appreciate your support and look forward to welcoming you back soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello James,
Thank you for your feedback. We are sorry to hear about the issues with your delivery. We can see that your parcel was rescheduled for a later date, and we have reached out to you via email to assist and help resolve this for you as quickly as possible.
We really appreciate your patience and understanding, and we hope to get this sorted for you soon.
We also wanted to let you know that we will be introducing more flexible delivery options very soon, to make things easier for our customers.
Best regards,
FREQUENCY
Great website
Great website, super fast delivery service and amazing quality products.
4 décembre 2025
Réponse de FREQUENCY
Hello Karen,
Thank you for your kind words! We are delighted to hear that your shopping experience with us and the quality of our products was amazing! We appreciate your support and we can't wait to welcome you back soon.
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Dean,
Thank you for your wonderful review! We are thrilled that you love our products and we truly appreciate your support. We can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Very happy with tracksuit.
28 novembre 2025
Réponse de FREQUENCY
Hello Louise,
Thank you for your feedback! We are so glad to hear you are happy with your tracksuit. We appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
It came earlier than was told
It came earlier than was told, my order was correct, amazing quality will be buying alot more...and the kids selection box was a nice touch
2 décembre 2025
Réponse de FREQUENCY
Hello Jonathan,
Thank you so much for your kind review! We are delighted everything arrived early and just as expected, and it's great to hear you are happy with the quality. We truly appreciate your support and can't wait to welcome you back soon!
Best regards,
FREQUENCY
Great materials used in all products
Great materials used in all products, its not bad prices and there's aways some sort of sale on,honestly its the brand I would pick all day even over the likes of montrex.
1 décembre 2025
Réponse de FREQUENCY
Hello Brett,
Thank you so much for this amazing feedback! We are thrilled to hear that you love our products and appreciate our prices. Your support means a lot to us, and we can’t wait to welcome you back soon!
Best regards,
FREQUENCY
Customer services were amazing and…
Customer services were amazing and resolved an issue with my order instantly. My parcels were delivered on time as arranged too
1 décembre 2025
Réponse de FREQUENCY
Hello Christie,
Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience with our customer service and that your parcels got delivered quickly. We appreciate your support, and we can't wait to welcome you back soon!
Best regards,
FREQUENCY
Brilliant price and quality of clothing…
Brilliant price and quality of clothing keep up hard work guys fast delivery aswell
1 décembre 2025
Réponse de FREQUENCY
Hello Kelly,
Thank you so much for your wonderful review! We are delighted to hear that you love the quality and the price of our products! Your support means a lot to us, and we can't wait to welcome you back soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Oscar,
Thank you so much for your review! We are really glad to hear that your experience with us was very good! We can’t wait to welcome you back again soon.
Best regards,
FREQUENCY
Quick and professional
Quick and professional. Would have been 5 stars but I can not find how you do returns
28 novembre 2025
Réponse de FREQUENCY
Hello SJ,
Thank you for your lovely review! We are really pleased to hear that you found our service quick and professional. For returns, you can find all the information you need on our website here:
https://frequencyuk.co.uk/pages/returns
If you need any help at all, please feel free to get in touch and we will be more than happy to assist you.
Best regards,
FREQUENCY
It arrived on time an is a perfect fit 👌
28 novembre 2025
Réponse de FREQUENCY
Hello Michael,
Thank you so much for your review! We are really glad to hear that your order arrived on time and is a perfect fit. We can’t wait to welcome you back again soon.
Best regards,
FREQUENCY
They asked for a pin an i wasn't home…
They asked for a pin an i wasn't home still hasn't been delivered
28 novembre 2025
Réponse de FREQUENCY
Hello Michael,
Thank you for your review. We are sorry to hear about the issues with your delivery. We can see that your parcel was rescheduled, and we have reached out to you via email to assist and help resolve this for you as quickly as possible.
We really appreciate your patience and understanding, and we hope to get this sorted for you soon.
We also wanted to let you know that we will be introducing more flexible delivery options very soon, to make things easier for our customers.
Best regards,
FREQUENCY
Excellent service ordered wrong…
Excellent service ordered wrong tracksuit so had to return it and order a new tracksuit my new order was delivered within 2 days and refund for first order was back into my account within 2 days incredible service plus new tracksuit was again great quality
27 novembre 2025
Réponse de FREQUENCY
Hello Paula,
Thank you so much for your amazing review! We are thrilled to hear that your experience with us from returns to fast delivery, was so smooth. It’s great to know you are happy with the quality of your new tracksuit too. We truly appreciate your support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
👍😊 Great as always.
27 novembre 2025
Réponse de FREQUENCY
Hello Amanda,
Thank you so much for your kind words! We are delighted to hear that you enjoyed shopping with us. We truly appreciate your continued support and can’t wait to welcome you back soon!
Best regards,
FREQUENCY
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