Just wanted to jump on and change the review i gave. It was a poor review due to faulty item and company not responding, update for order number #22561. The company contacted us directly as emails we... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lovely 3 piece tracksuit for 13 year old son. Good quality material and perfect fit. Struggle to find bottoms to fit him as he is tall but really slim. The waists are usually massive but Frequency l... Voir plus
L'entreprise a répondu
Incredible service! Missed my delivery due to being on holiday, the customer care team were quick responding my request and in no time had my new order shipped out to me with no hassle. Thank you!
L'entreprise a répondu
Not the best quality material, good fit and look nice but wash terrible. I have 4 tshirts and all are full of bobbles and pulls after 1/2 washed. Wouldn't buy again Edit - Hi i reached out on 16... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements de sport (activewear)
- Magasin de vêtements pour enfants
- Magasin de vêtements pour hommes
- Magasin de vêtements de sport
- Magasin de streetwear
Écrit par l'entreprise
Frequency, born in the heart of Liverpool, is dedicated to providing premium, high-quality activewear for men and children, designed for performance and accessibility. We believe that everyone deserves access to exceptional activewear without compromising on affordability. Our mission extends beyond clothing; we strive to cultivate a vibrant, supportive community, leveraging the power of movement to enhance both physical and mental well-being. Rooted in our local heritage, we are committed to giving back to the Liverpool community that inspires us. We actively partner with vital organizations like Sean’s Place, championing men's mental health and fostering open conversations. Through regular community events, we aim to create inclusive spaces that promote wellness, connection, and resilience. Frequency is much more than just a brand; it’s a movement. We are driven by the belief that physical activity is a catalyst for positive change, empowering individuals to achieve their fullest potential. By providing durable, stylish, and attainable activewear, we enable our community to embrace an active lifestyle, fostering mental clarity, and building stronger, healthier lives, right here in Liverpool. We are dedicated to making a lasting, positive impact, one workout, one event, one community at a time. Everything is energy and that's all there is to it. Match the frequency of the reality you want and you cannot help but get that reality. Together, we can raise our FREQUENCY!
Coordonnées de contact
Royaume-Uni
- info@frequencyuk.co.uk
- frequencyuk.co.uk
4,6
Excellent
269 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Amazing quality
Always fantastic service from Frequency, fast delivery, great prices and amazing quality. Looking forward to wearing my new t-shirt for hyrox London this week
27 novembre 2025
Réponse de FREQUENCY
Hello Michael,
Thank you so much for your fantastic review! We are really glad to hear that you are happy with our service and quality, that means a lot to us! We hope you enjoy wearing your new t-shirt at Hyrox this week. We can't wait to welcome you back soon!
Best regards,
FREQUENCY
Can’t fault the customer services…
Can’t fault the customer services ordered the wrong size pants an had a swift exchange on the wrong size for the right size brilliant communication 👊🏼
21 novembre 2025
Réponse de FREQUENCY
Hello Mark,
Thank you so much for your lovely feedback! We are really glad to hear that you were happy with the service and communication we provided. We truly appreciate your support and look forward to having you shop with us again!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Johnny,
Thank you so much for your lovely feedback! We are delighted to hear that you are happy with the quality and service. We really appreciate your continued support and can’t wait to have you shop with us again!
Best regards,
FREQUENCY
Still waiting for a parcel from dpd… shit
Still waiting for a parcel from dpd paid next day delivery now 7 days down the line still no delivery and don’t say we tried delivering to you but no one was in because it’s a lie no one has came
1 décembre 2025
Avis spontané
Réponse de FREQUENCY
Hi Edvinas,
Thank you for your feedback. We are sorry to hear about the delivery issues you experienced. We weren’t able to get in touch directly as there was no contact information provided, but we would really like the chance to resolve this for you as soon as possible. Please feel free to reach out to us at info@frequencyuk.co.uk, and we will be happy to assist.
Thank you for your feedback, and we hope to hear from you soon.
Warm regards,
FREQUENCY
Réponse de FREQUENCY
Hello Carl,
Thank you so much for your review! We are delighted to hear that you are happy with our products and service. We truly appreciate your support and look forward to welcoming you back to Frequency soon!
Best regards,
FREQUENCY
Sent the wrong size and delivery took a…
Sent the wrong size and delivery took a bit longer than I expected.
Unfortunately I couldn't return clothes as needed them the next day after delivery. My son still wanted to wear the clothing. It did look small on him and he won't get much use out of the tracksuit, especially the pants.
24 novembre 2025
Réponse de FREQUENCY
Hello Zoe,
Thank you for taking the time to share your experience. We are very sorry to hear that the wrong size was sent and that the delivery didn’t meet your expectations. We completely understand how frustrating this must have been, especially when you needed the clothing right away.
We have reached out to you via email to see how we can help and to discuss the matter further. Your feedback is very important to us and will help us improve our service in the future.
Kind regards,
FREQUENCY
Réponse de FREQUENCY
Hello Shaun,
Thank you so much for your kind words! We are thrilled to hear that you were happy with our products and that your delivery arrived on time. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
FREQUENCY
First time I’ve ordered from the…
First time I’ve ordered from the website…extremely good quality products, fast efficient delivery and good customer service-when I needed to contact.
Will definitely be ordering more from them in the future!
24 novembre 2025
Réponse de FREQUENCY
Hello Tracy,
Thank you so much for your fantastic feedback! We are delighted to hear that you were happy with your first experience with us and that our customer service met your expectations. We truly appreciate your support and can’t wait to welcome you back for your future orders!
Best regards,
FREQUENCY
Fabulous quality clothes
Fabulous quality clothes, the tracksuit set are amazing, I buy all my sons clothes from frequency now
24 novembre 2025
Réponse de FREQUENCY
Hello Louisa,
Thank you so much for your wonderful feedback! We are thrilled to hear that you love our products and that Frequency has become your go to for your son’s clothes. Your support truly means a lot to us, and we can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
The best
Ordered lots of things from frequency over the last couple of years and the quality is always amazing. The customer service is the best they go above and beyond to help resolve any issues I’m always happy with the order and the service
27 novembre 2025
Avis spontané
Réponse de FREQUENCY
Hello Sarah,
Thank you so much for your wonderful feedback! We are delighted to hear that you love our products and their quality. It means a lot to know that our customer service team has been able to support you whenever needed.
Your continued support means the world to us, we can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
I ordered some Christmas presents from…
I ordered some Christmas presents from Frequency in the Sale, the clothes are great quality and really affordable prices. I contacted Frequency to ask about availability on sizes and the response was really fast and they were so helpful.
24 novembre 2025
Avis spontané
Réponse de FREQUENCY
Hello Stephanie,
Thank you so much for sharing your lovely feedback! We are thrilled to hear that you are pleased with the quality and value of our products, and we are especially glad that our team was able to assist you quickly with your sizing questions.
Your support truly means a lot to us, and we can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
Ordered online
Ordered online, delivery was very fast. Ordered two for size cost me £11.25 to return one with Royal Mail recorded delivery and insurance 😔
21 novembre 2025
Réponse de FREQUENCY
Hello Matthew,
Thank you so much for taking the time to leave us a review we are really glad to hear that your order arrived quickly!
We are truly sorry to hear about the high return cost you encountered. Please rest assured that we are currently working on introducing a more convenient and cost-effective returns system to make this process much easier for our customers in the future.
Thank you again for your support and for sharing your feedback, it really helps us improve. We hope to welcome you back again soon!
Best regards,
FREQUENCY
Unbelievable customer service - as ever!
Unbelievable customer service. CS team even checked in with me before despatching order!
Quality fit are perfect as always!
24 novembre 2025
Avis spontané
Réponse de FREQUENCY
Hello,
Thank you so much for your kind words! We are thrilled to hear you are happy with the fit and quality, and that our team could provide a great experience. Your support means a lot to us, and we can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Karl,
Thank you so much for taking the time to leave us such a wonderful review! We are delighted to hear that you are loving the fit and quality. Thank you for your continued support, we can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Thomas,
Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with our service! We can’t wait to have you shop with us again soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello Paul,
Thank you so much for taking your time to leave us an amazing review! We are thrilled to hear that you love our products and that you received your order so fast! We can't wait to welcome you back soon!
Best regards,
FREQUENCY
Still awaiting delivery by DPD
Still awaiting delivery by DPD! Attempted delivery Tuesday, tracking said delivery today every day since but parcel remains at DPD depot
17 novembre 2025
Réponse de FREQUENCY
Hello Ian,
We are really sorry to hear you haven’t received your parcel yet, we completely understand how frustrating this must be.
According to the tracking information, there were multiple delivery attempts made by our courier partner. That said, we know that delivery issues are inconvenient and we are here to help resolve this for you as quickly as possible. We have sent you an email to help resolve this directly and find the best solution for you, please check your inbox.
Your satisfaction is very important to us, and we would love the chance to make this right.
Best regards,
FREQUENCY
Infant polar fleece
Ordered the navy polar fleece for my grandson absolutely love it, fits perfectly
11 novembre 2025
Réponse de FREQUENCY
Hello Elaine,
We really appreciate your kind words and support! We are so glad to hear that the fleece fits your grandson perfectly and that you love it. Thank you for choosing us, and we hope to see you shop with us again soon!
Best regards,
FREQUENCY
So happy with the quality of this outfit …
Bought the fleece top and trouser outfit for my 8 year old. So pleased with it, material is such good quality. Super fast delivery. Will definitely be buying more from this brand.
10 novembre 2025
Réponse de FREQUENCY
Hello Sophie,
Thank you so much for your lovely review! We are delighted to hear that your 8 year old is happy with the outfit. It’s wonderful to know the quality and speedy delivery met your expectations. We can't wait to welcome you back again soon!
Best regards,
FREQUENCY
Réponse de FREQUENCY
Hello David,
Thank you so much for taking the time to leave us such a fantastic review! We are delighted to hear that you had a great experience with us and that your delivery arrived so quickly. We truly appreciate your support and can’t wait to welcome you back again soon!
Best regards,
FREQUENCY
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