Profits obtenus retenus
Profits obtenus retenus. Le montant déposé retourné après plusieurs mois.

Réponse de FXTRADING.com
Dear Valued Client,
Thank you for sharing your concern, and we sincerely apologize for any confusion regarding your withdrawal experience. We understand how frustrating it can be to encounter difficulties during the fund withdrawal process.
We want to clarify that we have never withheld your profits - all legitimate earnings belong entirely to our clients. The situation you experienced was related to specific regulatory requirements for withdrawing funds deposited via Visa card. As a regulated financial institution, we must comply with strict compliance guidelines that dictate appropriate withdrawal methods for different deposit types.
Our team guided you to the wire transfer option to ensure full compliance with regulatory requirements, which is standard industry practice. When funds are deposited via credit/debit cards, regulatory frameworks often require alternative withdrawal methods to prevent money laundering and ensure proper fund traceability. We continuously work to improve the clarity of our withdrawal processes and provide more detailed guidance upfront to prevent any confusion.
We appreciate that you ultimately received your funds successfully and are grateful for your patience throughout this process. For any future withdrawal inquiries, please contact us at service@fxtrading.com for personalized assistance and clear guidance on the most appropriate withdrawal method for your specific situation.
We value your client relationship and remain committed to providing transparent, compliant service.
Best regards,
Customer Support Team
