Opened bag of Westland compost dry and full of what appear and smells like mushrooms. Emailed them and they say not possible their fault must be my environment. Never had a problem before!!!! Don't bu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have never had so much trouble with my gardening as I have had this year. Bought a few bags of Westland multi purpose compost, and seed compost and everything has been a disaster. I have been gard... Voir plus
L'entreprise a répondu
Bought two bags of peat free compost. Had fungi growing in the trays and pots along with seedlings. transplanted some of the seedlings but ones left in their compost did not grow, transplanted ones d... Voir plus
Tried out a box of their lawn feed seed.considerable time and effort were put into achieving right conditions including raking addition of fertiliser to 6 " and the like.i don't know.albeit difficult... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Westland Horticulture, home to brands such as Peckish, Unwins, Kent & Stowe, and Gro-Sure, is a leading horticultural company dedicated to helping people create and maintain beautiful, healthy gardens that encourage a variety of birds to visit. Established in Northern Ireland in 1990, we have a rich heritage and pride our brands on being the trusted partners that our customers can rely on, season after season. Sustainability is at the heart of what we do. We aim to deliver a positive change through long term investment, from significantly reducing peat across our range, increasingly adapting our packaging to become plastic-free, and always striving to source local ingredients. We’re also very proud that all our sites use 100% renewable energy and are zero waste to landfill.
Coordonnées de contact
1,6
Mauvais
127 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Compost draining issues etc
I have never had so much trouble with my gardening as I have had this year. Bought a few bags of Westland multi purpose compost, and seed compost and everything has been a disaster. I have been gardening for 32 years and this year hardly any seeds are germinating, mushrooms are growing instead, the drainage of the compost is very odd and all i get is brown smelly water at the bottom. The plants I repoted in this compost are simply not thriving. I must have got a bad batch. This has never happend to me in all the years of gardening.
8 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to read about your experience this season, especially after so many years of successful gardening.
It’s understandably frustrating when results aren’t as expected, particularly when you’ve used a product you would normally rely on. The issues you’ve described with drainage, odour, and poor plant performance are certainly not typical of our composts.
While our growing media is carefully blended, composted, heat-treated and screened during production to ensure consistency and minimise contaminants, variations can occasionally occur between batches or due to how the product has been stored prior to use. Factors such as storage conditions, weather, watering levels, and container drainage can also influence how compost performs once in use.
We’d really like to look into this further for you, as your experience matters to us. If you’re happy to, please contact our team directly with a few more details, including the bag codes (printed on the packaging) and any photos you may have. This will allow us to investigate the batch and support you properly.
Email: customerservice@westland.com
We hope we can restore your confidence in our products.
Thanks,
The Westland Team
Rubbish compost
Opened bag of Westland compost dry and full of what appear and smells like mushrooms. Emailed them and they say not possible their fault must be my environment. Never had a problem before!!!! Don't buy it's rubbish
7 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’ve reviewed your enquiry and the images you sent through, and understand your concerns about finding mushrooms in the compost. While we appreciate this can be unexpected, mushrooms can sometimes develop in peat-free and organic-based composts due to natural fungal activity. This is part of the normal breakdown process of organic material and is not harmful to plants.
That said, we recognise this isn’t what you were expecting when opening a fresh bag, and we’re sorry for the disappointment this has caused.
We did respond offering to look into this further and provide a goodwill gesture, but we haven’t yet received the additional details we need. If you’re happy to get back in touch with the QA code from the bag and your details, we’ll be more than happy to help resolve this for you.
Thanks,
The Westland Team
DONT TOUCH TOPSOIL. FULL OF REED GRASS
The topsoil supplied was supposed to be screened but was full of invasive canary reef grass. It is incredibly invasive and has ruined my lawn and garden. Don’t touch this stuff
8 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our Top Soil is screened during production to remove larger naturally occurring materials such as stones and wood.
We can reassure you that we do not use green waste in our growing media, and our raw materials undergo a treatment process designed to help reduce weed seeds and pathogens before manufacture.
Without inspecting the grass in question, it is difficult to determine its exact origin. In many cases, grass or weed growth can arise naturally from airborne seeds, wildlife activity, or dormant seeds already present in the existing soil, which can be brought to the surface during cultivation or lawn renovation.
It is also worth noting that our topsoil is not typically recommended for creating new lawns or turf, but is better suited for general landscaping or preparing small areas prior to applying a specially formulated lawn seeding soil.
We would welcome the opportunity to investigate this further. Please contact our Customer Service team directly with photographs of the grass, details of where and when the product was purchased, and any batch information from the packaging so that we can review this with our technical team.
Email: customerservice@westland.com
Thanks,
The Westland Team
Compost ruined my veg and flower seedlings.
Bought two bags of peat free compost. Had fungi growing in the trays and pots along with seedlings. transplanted some of the seedlings but ones left in their compost did not grow, transplanted ones did.
Telephoned westland who had me sending photos and samples to Northern Ireland. Waste of time. They said that the compost 'performed as expected' and to keep pinching out the fungi as they appeared which seemed never ending. In nearly 40 years of gardening from seed, I think that I have had my worst results ever!
1 mai 2026
Avis spontané
So so results from lawn seed feed.
Tried out a box of their lawn feed seed.considerable time and effort were put into achieving right conditions including raking addition of fertiliser to 6 " and the like.i don't know.albeit difficult conditions during recent dry spell.the rain may improve things.only about 50 per cent of the area came thru and then very slowly.have tried lightly re seeding the failed areas after rain.with more forecast.soil much softer and easier to work.we will see hopefully.im hesitant to blame the product as could be other factors.its hit or miss.but patience is required as well luck and effort.its not a da da!thing as so many imagine and get disappointed.
2 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your review.
It’s great to hear that you took the time to prepare the area carefully, as this makes a real difference. We also appreciate your balanced feedback, particularly given the recent dry conditions which can slow both germination and establishment.
Our Lawn Feed & Seed (Lawn Thickener) is primarily a feed product, containing a smaller proportion of grass seed designed to help improve thinner or patchy areas over time, rather than deliver a full reseeding result. This can sometimes mean coverage appears more gradual or uneven, especially when conditions are less than ideal.
That said, we’d be more than happy to take a closer look at how it’s performed on your lawn and offer more specific advice. If you’re able to share a few photos and some details of how and when it was applied, please contact us at customerservice@westland.com and we’ll be glad to assist further.
Thank you again for taking the time to share your experience.
Thanks,
The Westland Team
Dreadful compost
I've used many Westland products in the past without any issue. However, I recently bought several bags of the multipurpose John Innes BIO3 and it's the worst compost I've ever used, I can't believe you're actually selling this. It has managed to kill off every seedling which was re-potted into it as well as several more mature potted plants.
Once the compost has been watered it dries very quickly and hardens from the top down forming into a solid crust. This crust is pretty much water proof and any further watering results in the water just sitting on top of the compost rather than soaking down through the pot.
Fortunately I also re-potted some of the same seedlings using a different compost All of these are growing fine, whereas the ones using the Westland multi compost all died.
This is a product I will not be buying again.
23 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with our Multi-Purpose with added John Innes.
This isn’t the standard we expect from our products, particularly given your previous positive experience with Westland. From what you’ve described, the performance of the compost does sound unusual, and we’d really like to investigate this further.
To allow us to look into this properly, please could you contact our team directly at customerservice@westland.com with a few further details, including any QA codes from the bag and, if possible, some photos. This will help us review the product and provide the right support.
We appreciate you bringing this to our attention and hope we can resolve this for you.
Thanks,
The Westland Team
Westland Beds and Borders bark badly described.
We bought chipped bark Beds and Borders in 70 L bags and the bark size is stated as 20mm - 40mm. However, the bark pieces are much bigger, my estimate is an average of 60mm with many pieces over 120mm.
31 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your feedback, and we’re sorry to hear that the product hasn’t met your expectations.
The Beds & Borders bark is graded to a typical size range of 20–40mm, but as a natural material there can occasionally be some variation. From what you’ve described, the pieces do sound larger than we would normally expect, so this may be related to a production or screening issue.
We’d really like to look into this further for you. Please could you contact us directly at customerservice@westland.com with a few photos of the bark and, if possible, the QA codes from the bags. This will help us investigate properly and put things right for you.
We appreciate you bringing this to our attention and hope we can resolve this quickly.
Thanks,
The Westland Team
Westland Lawn Patch Fix
I used the full box of this so called "fast lawn repair" on four small bare patches on my lawn having prepared them with a mix of topsoil and compost. I also kept them watered. That was in Mid April and it is now six weeks later and not even one blade of new grass.
31 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, and we’re sorry to hear that the Lawn Patch Fix hasn’t performed as expected.
Our Lawn Patch Fix already contains a blend of seed, feed, and growing medium, so it can be applied directly to the prepared area after lightly raking. When conditions are drier or warmer, maintaining consistent moisture is key, and watering daily, sometimes more frequently, can be important to support germination.
That said, we’d really like the opportunity to look into this further for you. If you’re able to contact us at customerservice@westland.com with some additional details (including the batch code from the box and a couple of photos of the areas treated), our team can review this properly and help resolve the issue.
We appreciate you bringing this to our attention and hope we can help get your lawn back on track.
Thanks,
The Westland Team
Their 3 litre Resolva weed killer fails…
Their 3 litre Resolva weed killer fails after half contents still left to use. Useless design.
I tried reporting to Customer Services but Westlands website form is broken too. A shambles.
30 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
Please accept our apologies for any inconvenience this may have caused.
This sounds like a trigger malfunction, could we please ask that you email customerservice@westland.com with your postal details and any information from the bottle and we will arrange for a new trigger to be sent out to you.
Thanks,
The Westland Team
just bought a bag from westland multi compose
just bought abag from asda multi compost it is rubbish
no soil in
it just chopped up rubbish westland compose used to be good but not any more i find it a wast of good money
17 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your review, although we’re really sorry to hear how disappointed you are with your recent purchase.
We understand your concerns around the texture and composition of the compost, and we appreciate your honest feedback.
Our composts are made from carefully sourced natural materials such as bark and fibre, which are blended to create a balanced growing medium. This can sometimes result in a coarser texture than expected, particularly as we continue to develop more sustainable, peat-free products.
That said, it’s certainly not the experience we want for our customers if the product hasn’t met your expectations, and we’re sorry to hear you feel it wasn’t good value for money.
We’d really like to look into this further with you and understand more about the batch you received. If you’re able to contact our Customer Service team with a few more details, we’ll be happy to investigate and help resolve this for you.
Email: customerservice@westland.com
Thanks,
The Westland Team
Dreadful Customer Service
Purchased several bags of compost with added John Innes. Full of sprouting fungi and when in use more spores are growing causing further fungi.
I have twice contacted Westland’s customer service team sending them a photograph and batch details etc but they didn’t even bother to acknowledge or answer my enquiry.
30 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and I’m very sorry for the frustration caused.
I’ve now been able to locate your previous emails, which unfortunately were incorrectly filtered into our spam folder and weren’t seen at the time. I completely understand how disappointing this must have been, especially as you’d already provided photos and details.
I’ve replied to you directly by email today to address your concerns about the compost and to apologise properly for the lack of response.
Thank you for bringing this to our attention, and again, sincere apologies that we didn’t pick this up sooner.
Thanks,
The Westland Team
Awful Westland compost
I was disgusted with the Westland part free multi purpose compost we bought this year. Every year I plant and grow beans successfully but this time we bought Westland compost which I found to be full of bits of wood and infested with mould and fungus growth. I don't know what is wrong with the seedlings it has produced but they definitely seem nothing like the normal healthy plants I get each year, although have done just the same as I always do. I certainly won't be buying this awful stuff again!
12 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
Our peat-free composts do contain wood fibres and composted bark as part of the formulation. However, we would not expect to see large pieces of wood within the product. If this has been the case, we would certainly like to investigate further.
In terms of mould or fungus growth, this can sometimes occur during storage, particularly if the compost has become damp at any stage. In most cases, this is superficial and will disperse once the compost is in use, without causing any ongoing issues to plants.
We would very much like the opportunity to look into this for you. Please could you contact our Customer Service team at customerservice@westland.com
with:
Clear images of the compost and seedlings
The QA code from the bag
We’ll then be able to review this properly and, if appropriate, arrange for a sample to be assessed by our Growing Media team.
We appreciate you bringing this to our attention and would welcome the chance to investigate further.
Thanks,
The Westland Team
the worst compost i have ever used…
the worst compost i have ever used .less than a third of seeds grew . will never use again.
27 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.
We would really like the opportunity to look into this further for you. If you haven’t already been in touch, please could you email us at customerservice@westland.com
with the following details:
Clear images (if available)
The QA code from the bag, so we can trace the specific batch
Your full postal address
We would also be happy to arrange for a sample to be returned to our Growing Media team for analysis. This helps us thoroughly investigate what may have happened and review the batch in question.
We take quality control very seriously, and your feedback is important to us. Once we have the above information, we’ll be able to review this properly and respond as quickly as possible.
Thanks,
The Westland Team
Two years of terrible results using Westland All Purpose
This is the second year I have bought Westland peat free all purpose compost for growing tomato, peppers, aubergines, cucumbers and chilli in a greenhouse. This year, the results are exactly the same as last year in that none of the plants grew in a healthy condition. Many died after transplanting from seed compost, whilst others fail to produce a healthy root system and barely grow. For the second year running, I now have to buy young plants from a garden centre and pot them into a compost that commercial growers recommend. I know many gardeners and growers who have been experiencing similar problems and most thought it was something that they were doing wrong. Surely Westland are quality controlling their products and realise that there could be a serious problem with their compost that isn't caused by the users.
1 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the results you’ve experienced.
We would really like the opportunity to look into this further for you. If you haven’t already been in touch with us directly, please could you email our customer service team with the following details:
Clear images of the compost and affected plants
The QA code from the bag (this helps us trace the specific batch)
Your full postal address
Email: customerservice@westland.com
We would also like to arrange for a sample of the compost to be returned to our Growing Media team for full analysis. This allows us to thoroughly investigate the batch and understand what may have happened.
We take quality very seriously, and your feedback is important to us. Once we receive the details, we’ll be able to review this properly and respond accordingly.
We look forward to hearing from you so we can help resolve this.
Thanks,
The Westland Team
Bought a grass spreader a year ago.
Bought a grass spreader a year ago.
On 2nd use part of it broke making it useless.
Contacted the company hoping to get a replacement part and this morning a whole new machine arrived.
That’s what I call customer service
8 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave such a kind review.
We’re really sorry to hear the original spreader developed a fault on its second use, but we’re delighted our customer service team were able to resolve this quickly and get a replacement spreader out to you.
It’s great to know you were happy with the outcome, and we really appreciate your feedback and support.
Thanks,
The Westland Team
Dont buy Westland soils !!! Bought Westland manure & top soil &…
Bought Westland manure & top soil & they are absolutely soaking wet & stink of drains ! Very poor & darent use it as obviously not fit for purpose for veg or flowers … Shame on Westland
5 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, we’re sorry to hear how disappointed you were with the manure and top soil you purchased.
Our growing media products are not packed wet, as this would not pass through our production process. However, the bags do have transportation holes, and if they are stored outdoors at any point, water can enter the bag. This is why we advise storing composts and soils in a dry, frost‑free location.
That said, we would be more than happy to look into this further for you. If you’re willing, please contact us at customerservice@westland.com with photos of the product, the QA code printed on the bag, and details of where it was purchased.
This will allow us to investigate properly and advise next steps.
We appreciate you raising this and hope we can resolve it for you.
Thanks,
The Westland Team
Wint buy again…
It might be eco friendly and produce good result, we'll have to wait and see.
It was soaking wet, very large lumps of compost that are hard to break down, a lot of white stuff in it (I don't know if it's fungus?), lots of pieces of unrotted wood, not well rotted. I won't buy again.
4 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read about your experience and understand why this would be disappointing.
We’d like to reassure you that compost is not packed wet or damp, as it simply would not pass through our production processes. Bags do, however, have small ventilation holes to allow airflow and palletisation, and if they are stored in conditions that aren’t dry or frost‑free, moisture can unfortunately enter after manufacture.
As compost is a natural product, it can also contain visible materials such as wood fibres or naturally occurring fungi, which are harmless but can sometimes be unexpected. That said, we’d be more than happy to look into this further and review what you’ve experienced.
If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be glad to help.
Thanks,
The Westland Team
Absolutely rubbish compost
Absolutely rubbish compost. I’ve been a professional gardener for 40 years and I have NEVER had failures like I’ve had using the multipurpose with John Innes!
My sweetcorn is reluctant to root out and 50% has actually died. Complete waste of my money and my time. Will now have to spend more money on more seeds. Get your act together Westland
1 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially given your many years of professional gardening experience. Losing plants, time and money is understandably disappointing and not something any gardener expects.
Compost is a natural product, and a range of external factors can influence how it performs in different growing conditions. That said, we’d genuinely like the opportunity to look into what you’ve experienced and see how we can help.
If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be happy to review this with you directly.
Thank you for taking the time to share your feedback, we do value hearing from our customers.
Thanks,
The Westland Team
Peat-free simply does not work
Jack's Magic Multi-Purpose Compost used to be brilliant and I had absolutely no problem with germinating all my vegetable and flowers seeds. This year, peat-free compost, absolute waste of time and money. I have lost so many seeds. Even when they have germinated, they have shrivelled up and died. I understand the peat-free arguments but, let's be honest, it does not work. The clue is in the fact that professional nurseries are still allowed to use peat-based compost. Have wasted all of my time and money this spring. Pointless.
30 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to read about your experience and understand just how frustrating it is to lose time, effort and seeds, especially at the start of the growing season.
We do take feedback like this seriously and would genuinely like the opportunity to look into this properly for you. Compost is a natural product, and if something hasn’t performed as expected, we want to investigate it directly.
If you’re happy to do so, please contact our Customer Service team at customerservice@westland.com with a few photos of the compost and seedlings, along with the QA code from the back of the bag. This will allow us to review the batch and help you further.
Thank you for taking the time to leave feedback, we hope we can resolve this with you.
Thanks,
The Westland Team
Jack's magic is not what it was.
Jack's magic is not what it was.
Used be a very good compost now just full bits of twigs and mouldy organic material
7 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re disappointed with the compost you’ve purchased.
As part of our move to reduce peat, some of our composts now include sustainable materials such as wood fibre and composted bark. These help maintain structure and drainage, and we wouldn’t expect them to negatively affect the overall performance of the compost. That said, you shouldn’t be seeing large pieces or anything that compromises quality.
If you’re finding excessive woody material or mould, we’d really like to look into this for you. Please contact our Customer Service team with a few images of the compost and the QA code from the bag, and we’ll be happy to investigate further and support you.
Email: customerservice@westland.com
Thanks,
The Westland Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.