Horrible experience. The company failed to tell me the truth for 6 weeks while I waited for the order...they said it was in quality check, then functionality check, then processing check, then review... Voir plus
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Lisez les avis des autres
To start, their products are solid, budget friendly and versatile enough for a full body at home workout. I mostly use the bands for recovery and mobility movements, and they provide the right... Voir plus
I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... Voir plus
L'entreprise a répondu
REDGE FIT is one of the most reliable, unique, versatile gym equipment on the market. Its capability to provide an amazing pump gets me excited every time I use it. It is durable, it is fun and I’ve n... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.
Coordonnées de contact
Canada
- getredgefit.com
4,3
Excellent
442 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service! I had a missing handle and Anna from their support team went above and beyond to help me get it. She responded to my emails very quickly and had it shipped out. Thank you Anna!!! 😁
30 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you so much for your kind words! We’re thrilled to hear that Anna was able to resolve the issue quickly and ensure you received your missing handle. Going above and beyond for our customers is what we strive for, and we’re so glad she made a positive impact on your experience.
Great customer service and great…
Great customer service and great equipment
28 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for the kind words! We’re so glad to hear you’re happy with both our customer service and equipment. We truly appreciate your support!
Best regards,
The product team made sure that I got a…
The product team made sure that I got a proper replacement for an out of stock item! Thank you!!!
28 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you so much for your kind feedback! We’re happy to hear that our team was able to provide you with a proper replacement and ensure you were taken care of, even with the item being out of stock. Your satisfaction is always our top priority!
Thanks again for choosing Redge Fit!
Great customer service and fast delivery
Great customer service and fast delivery
28 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for your kind words! We’re glad to hear you had a great experience with our customer service and fast delivery. We appreciate your support!
Very very polite and respectful and…
Very very polite and respectful and very helpful amazing first time experience
16 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you so much for your kind words! We’re thrilled to hear that your first experience with us was polite, respectful, and helpful. Providing a positive and welcoming experience means everything to us, and we’re so glad we could make a great first impression.
We look forward to assisting you again anytime you need us!
Amna is a Rockstar!
Had a slight issue with an order I placed. Items were out of stock but spoke with Amna and she substituted the two items and got it shipped right away. Also had another small thing with the app, she worked with me to get that solved as well.
5 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for sharing your experience! We're so glad Amna was able to step in and quickly resolve the issue with your order and assist with the app as well. It’s always our goal to provide fast, flexible, and supportive service—and we’re happy to know that came through in your experience.
Very patient with me and I appreciate…
Amna was very helpful and patient with me and I appreciate that in this world today.
2 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for your thoughtful feedback! We're so glad to hear that Amna's patience and support made a difference in your experience. In today’s fast-paced world, we truly believe kindness and understanding go a long way—and we’re grateful you felt that with us.
Redge fit is a great support staff…
Redge fit is a great support staff going the best an safest possible route to help me with my situation. Thank you again Redge fit .
7 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for your kind words! We're so glad to hear that our support team was able to assist you in a safe and effective way. Your satisfaction is incredibly important to us, and it means a lot to know we were able to help.
The experience was great
The experience was great, the representative Amna was helpful and answer my question, providing excellent service.
12 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you for your kind feedback! We’re so glad to hear that you had a great experience and that Amna was able to assist you with excellent service. Providing clear and helpful support is always our goal, and it’s wonderful to know we met your expectations.
The diligence and promptness in…
The diligence and promptness in attending my situation was lovely
7 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for your kind words! We’re so glad to hear that you appreciated the diligence and promptness of our support. It means a lot to us to know that your experience was a positive one.
I used apple pay on check out…
I used apple pay on check out and after payment was submitted I noticed my address was the wrong one not my current one. I reached out to Amna through email Amna corrected my address rest assured it was not going to my old address.
1 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for sharing your experience! We’re so glad Amna was able to quickly step in and update your shipping address to ensure your order reached the correct location. It’s always our goal to provide fast and reliable support, especially when it comes to time-sensitive concerns like address corrections.
We appreciate your trust in Redge Fit and are here if you ever need further assistance!
the/a "unbreakable' band broke after…
the/a "unbreakable' band broke after less than a Year of use. I contacted Redge fit customer service and they gave some exceptional customer service at that!!!!! A few back and forth e-mails but they took care of me. Wear and tare will happen but how is the customer taken care of is important. BUY the "lifetime warranty" for less then $20. It's worth it. Amna knows her stuff when it comes to customer service!!!
6 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you for your honest and thoughtful feedback! While we’re sorry to hear the band didn’t last as long as expected, we’re so glad our team—especially Amna—was able to step in and take care of things quickly and professionally.
You’re absolutely right—wear and tear can happen, but how we respond makes all the difference. We truly appreciate you highlighting the value of our lifetime warranty, and your recommendation means a lot to us.
Thank you for being a part of the Redge Fit community—we’re always here if you need anything!
Amna is always super helpful
Amna is always super helpful. A item I purchased is not in stock right now so she gave me a couple of options. She is always so professional and helpful. I wish every company I deal with had someone like her.
21 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you so much for your kind words! We’re thrilled to hear that Amna was able to assist you with professionalism and care, even when your item was out of stock. We’re proud to have her on our team, and your feedback means a great deal to us.
It’s our goal to provide a smooth, supportive experience every time, and we're so grateful for your continued trust in Redge Fit. If there’s ever anything more we can do, we’re just a message away!
Great customer service
Great customer service! I was having trouble getting the free app and they walked me through getting it installed.
1 mai 2025
Avis spontané
Réponse de Redge Fit
Thank you for your kind words! We’re so glad our team was able to assist you in getting the app set up and running smoothly. Providing clear, helpful support is always our goal, and we're happy to hear your experience reflected that.
If you ever need anything else, we’re just a message away!
Redge Fit has been amazing to work with…
Redge Fit has been amazing to work with since I even began thinking about my order. Upon signing up for information and looking for a coupon offer, I received a text message from customer service immediately who helped guide me through my order and make sure I got the bundle that was right for me. Value was easy to find, as I got in during a 70% off sale. A few days later, my order arrived, and I was able to begin working out about 4 minutes later. That's how easy set-up was, and the quality of the equipment feels top notch. I did have 2 items from my bundle that were out of stock, so customer service again reached out to update me on the plan moving forward. They were completely open and transparent, and I got updates several times a week on the status of my order. HUGE shoutout to Amna for keeping me up to speed! I could not be more pleased with Redge Fit, and will be a repeat customer for sure once I max out my current equipment.
30 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you so much for taking the time to share your experience in such detail! We’re absolutely thrilled to hear how smooth and supportive the entire process was for you—from placing your order to receiving regular updates and getting started with your workouts.
It’s wonderful to know that the value, setup ease, and equipment quality all met your expectations. We’re also incredibly proud of Amna and our customer service team for providing you with consistent, transparent communication every step of the way.
Your kind words and confidence in Redge Fit mean the world to us. We can’t wait to support you as you continue your fitness journey, and we’ll be here whenever you’re ready for more!
Very responsive and helpful
Amna of redgefit was Very responsive and helpful. Great product and service
28 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with both our product and service. Amna will be happy to know her support made a difference. We truly appreciate your trust in RedgeFit and are always here if you need anything!
Costumer Service
Was able to get assistance from Amna and she was more than helpful with my inquiry!
24 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you for your feedback! We’re so glad to hear that Amna was able to assist you and provide the support you needed. We truly appreciate your kind words and are always here if you need anything in the future.
The process was simple and easy and…
The process was simple and easy and Amna was very helpful
25 avril 2025
Avis spontané
Réponse de Redge Fit
We’re so glad to hear your replacement arrived! Thank you for the shoutout to Amna—she’ll be happy to know her support made a difference. If there’s anything else you need, we’re always here to help.
Réponse de Redge Fit
We're glad to hear your replacement arrived safely! Thank you for the shoutout to Amna—she’ll be happy to know her support made a difference. We're always here if you need anything in the future!
Updated: Great product... Customer service started out rocky but turned out ok
Great product. Amna from customer service is great.
Update: This Review ☝️ is Fake, and I have a strong feeling most of the reviews you read on trustpilot and wherever else, giving Amna prayers are fake too.
So here's the real review. The product itself is great, but the customer service turned out to be terrible. When I contacted them wondering what and where is the free bonus (that's mentioned in the package) when you download the app, a customer service rep who went by the name Amna replied back to me saying he or she would give me access to the app free of charge if I left them a good review. Which is what you see at the beginning of this review (which felt scammy btw). After doing so I would be given instructions on what to do when uploading the app. And if following the instructions didn't work, I would need to contact customer service again and provide them my email address and password and they would activate the app on their end. Well you guessed it, as expected, the instructions didn't work for activating the app and I contacted them. They asked for my email and I gave it to them... After that, they stopped communicating for the last 3 days now.
So for anybody who sees the free bonus or app or whatever in the packaging... It's not free and just assume to pay the subscription fee and be done with it. I personally have not used the app yet, so I'm not sure how good it is. But the customer service feels scammy so beware of that.
Another Update: Amna did reach out to me after I posted the last updated review and said they was closed on the weekends. She did give me access to the app. I honestly didn't expect a reply back and especially getting me access to the app. Definitely good on their end for making it right. I guess the only real criticism at this point is that they should be informing people that they will not be available on weekends. I'm sure that they have that disclaimer somewhere on the customer service section, but not everybody reads that. Also, I was not informed that leaving Amna a positive review was optional... Amna clearly stated .. leave me a positive review and upon completion I would get access. If I need to copy and paste the correspondence I will. I will certainly add a few more stars to this review now. Thanks for making it right.
17 avril 2025
Avis spontané
Réponse de Redge Fit
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you felt disappointed, and we appreciate the opportunity to clarify a few important points.
Firstly, we want to emphasize that none of our reviews are fake. Every review you see on Trustpilot and other platforms comes directly from real customers who’ve chosen to share their experiences. The positive feedback about Amna and our team reflects the genuine support we strive to offer every customer—we do not pay for or fabricate testimonials.
Regarding your situation: Amna from our customer service team did offer you complimentary access to the app if you were willing to leave a positive review. This was simply a goodwill gesture, not a requirement. You were never forced to leave a review, and we clearly communicated that it was entirely your choice. Reviews can be changed or removed at any time, and there is nothing “scammy” about requesting honest feedback in exchange for a bonus we would have otherwise charged for.
Additionally, Amna did activate your app access on our end, and we sent a confirmation email with the instructions. It’s possible this email may not have reached your inbox, which could explain the confusion. We’ve been awaiting your response and are more than happy to resend the details and ensure your access is working properly.
We truly appreciate your feedback about the product and hope to have the opportunity to regain your trust. Please feel free to reach out to us again at support@redgefit.com so we can assist you further.
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