HotDoc Avis 2 268

To Invasive. Asks for credit card details which I will not supply. Sends info re appointments which maybe correct but are phraed badly.
I still usre them for appointments but reqested my doctor to contact me direct and not via HotDoc.

App is always easy to use, saves time waiting online for doctor's receptionist.

Easy to book appointment

The second time I have booked an appointment for a time when I don’t have to have time off work only to have the receptionist phone me the next day to change the time because the doctor apparently doesn’t work that late. Do they give the correct times for their appointments?

Makes my life easier due to being able to quickly make a booking and see the next available appointment easily saving me so much time and not bothering the person at the desk

So far so good, haven't had any serious problem booking a medical appointment

Love, as a Snr the conveniences of this😊

User experience is so easy and convenient.

Excellent app. Easy to use and very accurate

HD is far superior than Health Engine in every way !!!

So I've been trying to book an appointment with their mental health team. Unfortunately I've missed a few appointments for the initial consultation in order to see a psychiatrist (psychologist first with the initial consultation. Then a session and after followed by a appointment with the psychiatrist.) So three appointments. I've missed the first appointment so the second and third cannot go ahead. So the first was rebooked and I've missed that appointment so they wrote an email to state that the remaining appointments were cancelled. (I've done the initial paper work to proceed with seeing a psychologist) I've called up over the phone a week later with hotdoc front desk and booked an appointment again, which was confirm with an phone call with email and SMS. (They did hang up or I've lost connection) I've received confirmation of said appointment via email from their booking service. I've called up 20 minutes late for the appointment so I could see if I could get another quickly today. I also mentioned why not give me a quick call to see if I was available for the appointment or if I had forgotten (doctor). They mentioned that the appointment was cancelled due to the appointment needing a first consultation booking as described at the top. So I was asking why did they book the appointment in the first place and why not rebook it for the correct appointment? For example - They cancelled a week prior (it turns out.) they did attempt to make phone calls but I've missed them. So I was unaware the appointment was cancelled. I did mention why not email if I've missed the call. I then received an email stating I was bullying and harrassing the staff. At the end of the day all I was after was another appointment booking for that day. The reasoning is they stuffed up the booking for the 19/05/2026 by booking the wrong appointment in the first place. Hence it was cancelled. So I've had to rebook again for the first consultation today and am waiting on a call back.

Efficient in being able to book appointments at my own pace.

Easy process for booking online.

I was able to log on to Hot Doc from my mobile phone and make the appointment and type of appointment easily with immediate confirmation of my booking

Easy to find my doctor and no confusion, simple step by step process in booking times, date etc no need to wait, booking online quick and easy!

It was very easy

Excellent Service

Easy to follow, easy to complete, no fuss - excellent 👍👍👍👍

Fantastically simple. Thank you so much for this simple solution. Congratulations 👏 ‼️