After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... Voir plus
L'entreprise a répondu
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Swansea branch. Chose this company as quite local but never used before. Lovely lady answered the phone and ordered Red Chippings. She explained that it had to be specially ordered in from another br... Voir plus
L'entreprise a répondu
My order was delivered in good time and on the date HG had specified. I had requested that HG phone me half an hour before delivery but this didn't happen - so just as well I had not gone out!
L'entreprise a répondu
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Service de location d'équipement de construction
- Magasin d'articles pour l'aménagement paysager
- Magasin de bois
- Magasin de matériel de plomberie
- Grossiste en outils
À propos de Huws Gray
Écrit par l'entreprise
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Coordonnées de contact
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Royaume-Uni
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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From the minute of order to delivery…
From the minute of order to delivery led them a week
Very good
30 août 2026
Réponse de Huws Gray
We're glad to hear you had a very good experience despite the delivery timeframe.
We appreciate your feedback.
Swansea branch
Swansea branch. Chose this company as quite local but never used before. Lovely lady answered the phone and ordered Red Chippings. She explained that it had to be specially ordered in from another branch as they don’t stock it. She asked and was told deliveries would be either this Wednesday or the next Wednesday depending on the loads which I understood and was ok. I rang after a bank holiday (week passed) just to check it was being delivered into them on the Wednesday and told now due in Tuesday/wed! Still nothing. Rang again and told not sure when it would be in! Asked for refund, which was done the same day but then told that jokingly that no one knew about the order anyway! Won’t be using this company in the future.
4 septembre 2026
Avis spontané
Réponse de Huws Gray
We appreciate you sharing your experience with us regarding your recent order for Red Chippings.
We sincerely apologize for the confusion and delays you encountered with the delivery and the subsequent communication breakdown.
It's clear that the process did not meet our usual standards, and we regret the frustration this caused. We are reviewing our internal procedures for special orders and inter-branch transfers to prevent similar issues from happening again.
We value your feedback as it helps us to improve our service.
Purchased topsoil
Purchased topsoil. Needed to make an online purchase. Was really simple and delivery was prompt. Soil was decent quality as well
29 août 2026
Réponse de Huws Gray
We're so glad to hear that your online purchase was simple and the delivery was prompt.
We appreciate you acknowledging the quality of our soil.
A brilliant delivery and a very helpful…
A brilliant delivery and a very helpful driver. Thank you.
31 août 2026
Réponse de Huws Gray
We are so happy to hear about your brilliant delivery and helpful driver.
Thank you for sharing your positive experience with us!
Réponse de Huws Gray
We're glad to hear you were satisfied with the service and delivery of your Grey Slate bags.
Thank you for your positive feedback!
Quick service
25 août 2026
Quick and easy to order bulk bag of…
Quick and easy to order bulk bag of topsoil online and I was out when it arrived and it got dropped excaly where I wanted it
25 août 2026
Réponse de Huws Gray
We're so happy to hear that ordering your topsoil was quick and easy, and that our delivery team placed it exactly where you needed it!
Excellent service driver really helpful…
Excellent service driver really helpful highly recommend
29 août 2026
Réponse de Huws Gray
We're so happy to hear you had such a positive experience with our service and driver!
We truly appreciate your high recommendation.
Stuff I wanted immediately available
The freefoam trim I wanted immediately available at a reasonable price.
28 août 2026
Réponse de Huws Gray
We're glad we could provide the trim you needed promptly and at a fair price.
We appreciate your positive feedback!
Ordered on a friday
Ordered on a friday, got on tuesdays delivery, after a bank holiday monday
28 août 2026
Réponse de Huws Gray
We appreciate your understanding regarding the delivery timeline, especially with the bank holiday.
Good products but driver could have done better
Products great but my partner has a bad back and the driver would not help her move the products. He left them in the driveway sticking out on the pavement.
28 août 2026
Réponse de Huws Gray
We are truly sorry to hear about the difficulty with your delivery and the inconvenience it caused your partner.
We are reviewing our delivery procedures to prevent similar situations.
My order was delivered in good time and…
My order was delivered in good time and on the date HG had specified. I had requested that HG phone me half an hour before delivery but this didn't happen - so just as well I had not gone out!
27 août 2026
Réponse de Huws Gray
We're glad your order arrived on time.
We understand your frustration about not receiving the pre-delivery call you requested.
We are reviewing our procedures to ensure this doesn't happen again.
Réponse de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Réponse de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Easy to order on line
Easy to order on line . Clear prices and descriptions of products. Some confusion of the delivery location as my delivery was placed outside at the wrong building.
24 août 2026
Réponse de Huws Gray
We're glad to hear you found our ordering process and product information clear.
We appreciate you bringing the delivery location confusion to our attention.
We are always working to improve our services.
Good quality products
Good quality products. I only had an issue with the delivery, as a number of tree branches were damaged during the delivery to my driveway.
26 août 2026
Réponse de Huws Gray
We're glad to hear you're happy with our product quality. We sincerely regret that some branches were damaged during delivery to your driveway.
We are reviewing our delivery procedures.
Easy to order from their website
Easy to order from their website, pricing was extremely competitive and delivery was perfect.
25 août 2026
Réponse de Huws Gray
We're so pleased to hear that your ordering experience was easy, our pricing was competitive, and your delivery was perfect.
Thank you for your wonderful feedback!
Réponse de Huws Gray
We are so happy to hear that you had a positive experience with our service and customer support.
Thank you for your wonderful feedback!
Réponse de Huws Gray
We are glad our driver was able to assist you with your delivery.
We always aim to provide helpful service.
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