After placing the order on line I got a follow up call to arrange delivery. The cement I ordered was out of stock so the lady informed me it had been replaced with a more expensive one but no extra c... Voir plus
L'entreprise a répondu
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Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, th... Voir plus
L'entreprise a répondu
This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arrang... Voir plus
L'entreprise a répondu
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- Service de location d'équipement de construction
- Magasin d'articles pour l'aménagement paysager
- Magasin de bois
- Magasin de matériel de plomberie
- Grossiste en outils
À propos de Huws Gray
Écrit par l'entreprise
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Coordonnées de contact
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Royaume-Uni
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excellent
2 k avis
Demande des avis aux clients
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Online order/collection system not joined up.
Received email saying my online order was picked and ready....but it wasn't. Arrived and spoke to a very pleasant lady; she had to search for my order then printed a sheet off to take to the yard. Chap in the yard looked at it and said something on the lines of 'what's this and where did you get it?' I explained and he went back into the shop to speak to the pleasant lady. When he came out he then picked my order. Not a very joined up system!
21 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Topsoil quality product, lovely driver
Product was as described, prompt delivery and delivery driver really helpful and took his time and make sure that we were happy.
Would recommend driver and Company
21 août 2026
Réponse de Huws Gray
We're so pleased to hear that your product arrived as described and that the delivery was prompt.
It's wonderful to know our driver provided such helpful and considerate service!
Réponse de Huws Gray
We're so happy to hear that you had a great experience with our service and that your delivery was fast.
Thank you for your wonderful feedback!
I was advised on the Monday my order…
I was advised on the Monday my order was out for delivery
Not delivered
Called on Tuesday to be advised it was wrong what I was advised;
20 août 2026
Réponse de Huws Gray
We are sorry to hear about the confusion regarding your delivery. We understand how frustrating it is when information is inconsistent.
We are reviewing our communication process to prevent this.
A1 service
Having placed the order, a quick phone call had it delivered 8.30am the next day. Great service!
19 août 2026
Réponse de Huws Gray
We're so glad to hear we could get your order to you so quickly!
We appreciate your kind words about our service.
Very easy to deal with.
14 août 2026
Réponse de Huws Gray
We're so happy to hear that your experience with us was easy!
We truly appreciate your kind words and positive feedback.
This was my first visit to Huws Gray…
This was my first visit to Huws Gray York and, unfortunately, an item that showed as being in stock wasn’t available. However, the staff searched the warehouse and, when they couldn't find it, arranged for it to be delivered to me instead.When the wrong product arrived, a replacement was dispatched immediately.Although I was disappointed that the items weren't initially available, I have to give a huge thank you to Lisa (and the two drivers), who went above and beyond to make sure I received the products I needed the very same day.I rarely leave reviews, but Lisa was so helpful that I felt it was deserved. Thanks to her outstanding customer service, I was able to complete my roof on time.
Thank you!
26 août 2026
Avis spontané
Réponse de Huws Gray
We are truly grateful for your detailed feedback regarding your recent visit.
We understand that the initial stock discrepancy and subsequent incorrect delivery were frustrating, and we appreciate your patience as we worked to resolve these issues.
We are incredibly proud of our team for going the extra mile to ensure you received the correct items promptly, allowing you to complete your project on schedule. It is wonderful to hear that our efforts made a positive impact, and we are committed to providing excellent service.
Thank you for your great review!
Item Ordered No Longer Stocked
Although advised by email that the item was ready to collect, on arriving in store I was advised the item had been discontinued and all stock was being returned to the Huws Gray depot. Fortunately, the store assistant allowed me into the stock room to try to locate the item. Various items were located, and I selected what I thought was the right item, as none had the part number. It turned out not to be the correct item, but a smaller version which still served the purpose for which it was bought. It is disappointing that Huws Gray will no longer stock electrical related items.
19 août 2026
Réponse de Huws Gray
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the communication about your item's availability and the inconvenience this caused. We are also sorry to hear about the difficulty in identifying the correct product in the stockroom.
We acknowledge your disappointment about our decision to discontinue electrical-related items.
Your feedback is valuable as we continuously work to improve our services and communication processes.
Order made by mistake
Order made by mistake, this was quickly refunded with great communication both by phone and email
19 août 2026
Réponse de Huws Gray
We are so glad we could assist you quickly and efficiently with your refund.
We appreciate your kind words and positive feedback!
Great service and very fast delivery
14 août 2026
Réponse de Huws Gray
We're delighted to hear that you experienced great service and that your delivery was very fast.
Thank you for sharing your positive feedback!
What a great value service and product
What a great value service and product, only complaint is that no commutation from the Brentwood Depot regarding delivery it just arrived on a lorry luckily we had someone at h8e to accept delivery. But 100% would use them again next time i will call the deport and get the delivery date from them.
19 août 2026
Réponse de Huws Gray
We're happy to hear you found our service and product to be a great value. We appreciate you bringing the communication issue regarding your delivery from the Brentwood Depot to our attention.
We understand the importance of knowing when to expect an arrival and are reviewing our procedures to ensure better notification in the future.
We look forward to serving you again.
👍👍👍👍👍👍👍👍👍👍👍👍👍💪💪💪💪💪💪💪💪💪💪
19 août 2026
Réponse de Huws Gray
Thank you for your fantastic 5-star review!
We're thrilled to hear that you had a positive experience with us at Huws Gray
Professional service provided
Friendly, knowledgeable and professional member of staff helped me with my online order, including sending images of the materials ordered and processing the later requested refund.
19 août 2026
Réponse de Huws Gray
We're delighted to hear that a member of our team provided you with such friendly, knowledgeable, and professional assistance with your online order, including the images and refund.
Thank you for sharing your positive experience!
Réponse de Huws Gray
We're so happy to hear that our quick delivery and helpfulness met your expectations.
Thank you for your kind words!
Réponse de Huws Gray
We're so happy to hear you enjoyed our product and the quick delivery.
Thank you for your wonderful feedback!
Manager at Derby branch & manager at…
Manager at Derby branch & manager at Wakefield branch
11 août 2026
Réponse de Huws Gray
We appreciate your feedback regarding the managers at our Derby and Wakefield branches.
Réponse de Huws Gray
We're so glad to hear that your delivery was on time and that our driver was courteous and efficient.
It's wonderful to know that your goods met your expectations!
The ordering was simple and delivery…
The ordering was simple and delivery swift, my only gripe is that the delivery date and time was not advised, just the products delivered - but quickly which was good.
18 août 2026
Réponse de Huws Gray
We're glad to hear your ordering was simple and delivery swift! We appreciate you highlighting the lack of delivery date and time notification.
We are working to improve our communication in this area.
Great price and service…
Placing the order was easy and delivery was quick with the bag being lifted over the wall with ease, allowing me to empty at my leisure. The price was a lot cheaper for exactly the same product than a national supplier.
The soil looks good but the proof won't be until I start growing my veg in it next year.
13 août 2026
Réponse de Huws Gray
We're so pleased to hear that placing your order was easy and that our delivery service met your expectations, especially with the bag being placed conveniently.
We also appreciate you noting our competitive pricing. We're confident our soil will help your vegetables thrive next year!
Product was as expected and delivery…
Product was as expected and delivery was smooth and driver friendly and helpful.
17 août 2026
Réponse de Huws Gray
We're so glad to hear that your product was as expected and that you had a smooth experience with our friendly and helpful driver.
Thank you for sharing your positive feedback!
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