We were spending too much time on backend operations, so we decided to outsource it. Working with IdeasUnlimited helped us free up time to focus on growing our business. Their team adapted quickly, an... Voir plus
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Lisez les avis des autres
We started with IdeasUnlimited for outbound sales, and the experience has been great. The onboarding process was straight forward and they took time to understand our requirements. Our provided projec... Voir plus
I have enjoyed working with IdeasUnlimited. They provided me with a high-quality sales support person who was a quick learner, dependable, and thorough. My project manager has been excellent and has m... Voir plus
L'entreprise a répondu
After I posted my initial review, the company reached out to me and asked me to delete it. Furthermore, it was clearly stated — both by me and by them — that my personal data should be deleted. This... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
IdeasUnlimited is a global support services provider with thirteen (13) years of experience in providing Call Center and Remote Business support services! The company is headquartered in Sugar Land, TX (USA) with call center branches in the Philippines and Pakistan. Having completed numerous projects in various industries, IdeasUnlimited is perfectly positioned to take care of the below services: - Customer Support Service - Multilingual Support Service - Healthcare Support Service - Ecommerce and Backend Support Service - Operations Support Service - Virtual Assistant Service Our unique value proposition includes 24/7/365 coverage, rapid ramp-up options, flexible contracts, omnichannel support, cost-effective packages, experienced human capital and best in-class technology. Whether you are a large company looking to improve your customer service, a medium sized business looking for cost-effective service(s), or a startup looking to head-start your new venture in the right way, we can provide you the right solution! You can learn more about our business by visiting our website: www.ideasunlimitedonline.com Phone: +1-(281) 941-2710 Email: sales@ideasunlimitedonline.com Thank you.3
Coordonnées de contact
1601 Industrial Blvd Suite 3010, 77478, Sugarland, Etats-Unis
- (281) 941-2710
- sales@ideasunlimitedonline.com
- ideasunlimitedonline.com
4,0
Bien
32 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Helped our small business grow
As a small business, we needed extra support without having to hire a large in-house team. IdeasUnlimited gave us that flexibility. The services helped us stay focused on our core objectives while serving our customers more efficiently.
15 mai 2026
Avis spontané
Reliable from day one
We started with IdeasUnlimited for outbound sales, and the experience has been great. The onboarding process was straight forward and they took time to understand our requirements. Our provided project manager kept everything organized and communicated regularly. I would gladly recommend them to anyone looking for dependable support!
4 mai 2026
Avis spontané
Exactly What Our Business Needed
We were spending too much time on backend operations, so we decided to outsource it. Working with IdeasUnlimited helped us free up time to focus on growing our business. Their team adapted quickly, and the transition was smoother than we expected.
23 février 2026
Avis spontané
Réponse de IdeasUnlimited
Thank you for trusting IdeasUnlimited with your business and for being a wonderful client. We appreciate your positive feedback and kind words, and look forward to our continued partnership.
It feels like a scam
The company initially reached out to me on Upwork with what appeared to be a legitimate job opportunity. However, as the recruitment process progressed, they began asking questions that had little to do with the role itself.
They seemed far more interested in my previous clients, what they were paying me, and other business-related details than in my qualifications or experience. The interview felt rushed, and many of the questions were unusually intrusive, giving the impression that they were conducting market research rather than evaluating a candidate.
Based on my experience, I suspect they may be posting ghost jobs to gather information about the market and potentially use it to approach freelancers' current or former clients with their own services.
Of course, I can't confirm that's what they're doing, but I would advise anyone interviewing with them to be cautious and avoid disclosing confidential information about current or past employers or clients.
8 juillet 2026
Avis spontané
Réponse de IdeasUnlimited
IdeasUnlimited takes allegations regarding its integrity, recruitment practices, and candidate privacy very seriously. We respectfully reject the characterization of our company and the serious implications made in this review.
The reviewer applied for a position through Upwork and participated in our standard recruitment process. As with every applicant, information shared during the recruitment process was collected and handled solely for legitimate recruitment purposes, including evaluating professional experience and, where appropriate, conducting employment verification. Verifying employment history is a standard and widely accepted practice to confirm the accuracy of information provided by applicants.
IdeasUnlimited has been an established client on Upwork since 2010 and has successfully hired thousands of workers through the platform while maintaining a strong reputation as one of the top rated companies. Our long-standing history, client satisfaction, and hiring record reflects our commitment to ethical recruitment practices and professional business standards.
The reviewer was not selected to proceed further in our recruitment process based on our established evaluation criteria including the fact that she has poor ratings on Upwork and had no fair explanation for those. Following that decision, she posted this review immediately.
We also note that the review itself acknowledges that these serious allegations made against our company are based on personal suspicions and cannot be confirmed. No evidence has been presented to support the suggestion that IdeasUnlimited engages in the conduct alleged.
We are disappointed that these concerns were published on a public platform without first being raised directly with our team or through the platform (Upwork) on which the recruitment process originated. We would have welcomed the opportunity to review, clarify, and address any concerns in good faith before conclusions regarding our business practices were shared publicly.
IdeasUnlimited remains committed to conducting its recruitment process with professionalism, integrity, transparency, and respect for every applicant. We remain confident in our recruitment practices and in the trust that our clients, workers, and business partners have placed in us over many years.
Very Satisfied with IdeasUnlimited
I have worked with several companies providing remote teams, and too often promises fall short or terms change unexpectedly. A colleague recommended IdeasUnlimited, and my experience has fully matched their endorsement. Payment terms are transparent, communication with team supervisors is straightforward, and overall professionalism ensures consistent results and reliable growth.
15 septembre 2025
Avis spontané
Réponse de IdeasUnlimited
Thank you for trusting IdeasUnlimited with your business and for being a wonderful client. We appreciate your positive feedback and kind words, and look forward to our continued business relationship.
IdeasUnlimited helped me with multilingual customer support
I started my side business while finishing my studies. With time, as my business grew I consistently faced challenges to meet my targets. This is where I got to know about IdeasUnlimited and what I appreciate the most about IdeasUnlimited is the multicultural environment. They helped me find multilingual support agents, yet collaboration has been seamless. Weekly calls, shared resources, and transparent project updates keep everyone aligned.
14 juillet 2025
Avis spontané
Started for 3 months, ended up staying for 5 years now.
I started their service for a three month contract and ended up staying for last 5 years. Everytime one project ended, another opportunity appeared.
The management keeps you in the loop about changes so you are not left guessing. It is the most transparent remote company I have ever experienced.
3 août 2025
Avis spontané
After I posted my initial review
After I posted my initial review, the company reached out to me and asked me to delete it. Furthermore, it was clearly stated — both by me and by them — that my personal data should be deleted. This was also explicitly confirmed to me during the phone call.
The fact that I was contacted after leaving a ciritical review, combined with the apparent use of data that should have been deleted, is completely unacceptable and only reinforces my negative impression of this company.
4 août 2025
Avis spontané
Réponse de IdeasUnlimited
Hello Hannes Messner,
His review is again misleading and leaves out key context. He was not a customer or client of our company. He was briefly considered for engagement as an independent contractor, and we have given an explanation as to why we did not hire him as a response to his first review.
After his first review, he reached out to us, apologizing for his behavior and asking to be reconsidered (we have evidence of the correspondence). Thus, we invited him for a professional call to acknowledge his apology, offer any clarifications required, and to see if a mutual resolution was possible. We made it clear during the call, as we had in writing, that his data had already been deleted, in line with GDPR requirements (GDPR gives entities thirty days to remove data). We also informed him that the original position was no longer available. In response, he stated that he would only take the original review down if he was hired on the original position. When we reiterated that this was not possible, he threatened to post another review after the call. That condition and reaction is both unreasonable and inappropriate.
We do not entertain coercive behavior or attempts to blackmail through public platforms. It is neither ethical nor acceptable.
We stand by our data compliance practices and our team's conduct throughout. Attempts to misrepresent the situation or apply pressure through public reviews is unfair, especially after our team engaged respectfully and in good faith.
Don't work with them
My experience with this company was disappointing from start to finish. I'm giving one star due to outdated internal documentation and a general lack of compliance with key EU regulations — a serious issue for any company operating in international markets.
The HR department was particularly unprofessional: even the simplest documents were either missing, outdated, or had to be resent multiple times. This lack of basic administrative organization made onboarding and communication unnecessarily frustrating.
Overall, the internal chaos and disregard for compliance standards make this a company I cannot recommend.
22 juillet 2025
Avis spontané
Réponse de IdeasUnlimited
Hello Hannes Messner,
We always appreciate constructive feedback. However this review is misleading, untrue and leaves out important context.
Hannes Messner was never a customer or client of our company. He was briefly considered for engagement as an independent contractor, but never ended up working with our company since he refused to follow our polices and the mandatory monitoring platform.
During his onboarding on July 23, 2025, he raised concerns about our time tracking/monitoring platform. We clarified that this platform is used strictly for validating hours worked and maintaining transparency. Our time tracker is GDPR-compliant, and its screenshot functionality is configured to capture only work-related activity.
Despite all these safeguards, he insisted on bypassing the required time tracking/monitoring platform and we found out that he had another job under the same hours on Upwork (later on, he received negative feedback from that client as well). Since that was an exclusive contract and he refused to use our monitoring platform, we did not proceed further with his application. Misrepresenting the situation publicly, after our team engaged in good faith, addressed concerns respectfully, and followed documented procedures throughout, is both misleading and unfair.
Also we take data protection and compliance seriously. As part of our recruitment process, which began with his initial assessment on July 3, 2025, he signed a GDPR Authorization Form on July 14, 2025, that clearly explained how his data would be collected, used, and stored for recruitment and identity verification purposes. Nonetheless, his data has been deleted in line with EU regulations, and we wish him well on future endeavors.
IdeasUnlimited provided us with an…
IdeasUnlimited provided us with an excellent sales support person who quickly learned the role and was reliable and thorough. The project manger has been outstanding, ensuring we have everything we need from start to finish. IdeasUnlimited's call center service has truly transformed our customer service operations. Their team is friendly, professional, and consistently goes the extra mile to keep our customer happy.
6 novembre 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for leaving feedback. We are glad to hear that you had a positive experience with our company.
I've worked with IdeasUnlimited for…
I've worked with IdeasUnlimited for several years, they're fantastic. We partnered for customer service and virtual assistance, and It's greatly improved our operations while reducing costs. Their service are affordable and versatile, making them incredibly convenient.
17 septembre 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for leaving feedback. We are glad to hear that you had a positive experience with our company.
IdeasUnlimited's e-commerce support has…
IdeasUnlimited's e-commerce support has optimized our online business. Their expert team streamlined our order management, reduced errors and improved customer experiences. Their seamless integration with our systems has boosted our sales.
17 août 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for leaving feedback. We are glad to hear that you had a positive experience with our company.
IdeasUnlimited's e-commerce support has…
IdeasUnlimited's e-commerce support has helped us scale our business efficiently. Their expertise in inventory management and order fulfillment is impressive, Thanks.
7 août 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for leaving feedback. We are glad to hear that you had a positive experience with our company.
IdeasUnlimited's answering services…
IdeasUnlimited's answering services have been a lifesaver for our business! Their worker is a native English speaker and they are very flexible in their packages. We've seen a significant improvement in customer satisfaction ratings.
22 avril 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for your kind words! We're thrilled to hear you enjoyed your experience.
IdeasUnlimited's administrative…
IdeasUnlimited's administrative services are unparalleled! Their team is knowledgeable, responsive and always goes above and beyond to ensure our operations are running smoothly. We've seen a significant improvement in our overall efficiency and productivity since partnering with them.
27 avril 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for your kind words! We're thrilled to hear you enjoyed your experience.
We partnered with IdeasUnlimited for…
We partnered with IdeasUnlimited for various services including customer service and virtual assistance and have seen a significant improvement in operations and cost. Their services are affordable and the fact that you can utilize them for so many services makes them very handy.
12 avril 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for your kind words! We're thrilled to hear you enjoyed your experience.
The marketing team at IdeasUnlimited is…
The marketing team at IdeasUnlimited is exceptional! They developed a comprehensive strategy that increased our online presence and engagement significantly. Their team is knowledgeable, creative and delivers outstanding results.
16 avril 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for your kind words! We're thrilled to hear you enjoyed your experience.
We were struggling to manage our…
We were struggling to manage our customer service operations in-house but ideasUnlimited's call center service have been a game-change. Their team is friendly, professional and always goes above and beyond to ensure our customer are happy.
17 avril 2024
Avis spontané
Réponse de IdeasUnlimited
Thank you for your kind words! We're thrilled to hear you enjoyed your experience.
Fast and efficient
I appreciated how quickly IdeasUnlimited responded to my questions/concerns/needs and provided solutions where needed.
4 décembre 2023
Avis spontané
Réponse de IdeasUnlimited
Thank you for your positive review! We're glad you enjoyed our service. We appreciate your support.
Thank you
We appreciate the time and effort in helping us out. Everyone was was accommodating and understanding.
27 octobre 2023
Avis spontané
Réponse de IdeasUnlimited
Thank you for your positive review! We're glad you enjoyed our service. We appreciate your support.
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