Indygood Avis 72

Very bad service. They did not deliver my products and stopped the customer service is very bad to nothing no at all. They do not respond for calls or messages. They are mostly not reachable all the time. I have a pre paid order and they don’t even care to respond nor give a refund as well.

The product was never delivered or the money returned inspite of repeated mails and WhtsApp message over the last 10 weeks.
I got some prerecorded messages that they are trying to assess why the material was not delivered. Now that has stopped too.
This is to put a word of advice that if you need to feel protected do not deal with this agency.

Order No.9513458 placed by me on 12th April neither delivered not refunded. The site is a SCAM.

Made the mistake of ordering from this scam website. My order ID is ORDER NOT DELIVERED – NO RESPONSE ⚠️
@indygood_com
Order ID: 9514163
No response on calls, messages, or email.

Please do not order from this website. The only reason I ordered from this website is because a particular product I wanted was available only on this website.

Money deducted & order declined. Its a Scam...Bunch of fools, will raise complaint on international level. Wait n watch

It is scam site, do not order anything.

Worst fraud company
Total scam of prepaid orders and then disappearing
No refund no responses to emails and calls
Their number doesnt get connected
Lost 998 rupees
Stay away from this fraud

This is the first time I have been scammed online, and I want to document the experience to warn others and support any ongoing investigations.

I placed an order on Mar 19, 2026 for biscuits worth ₹1,057 from a website impersonating Kayani Bakery, Pune — one of India's most iconic and trusted bakeries. I have since confirmed directly with Kayani Bakery that this website has no affiliation with them whatsoever. Kayani Bakery also informed me that they have lodged multiple complaints with the Cybercrime Cell, but authorities have so far failed to take down the fraudulent site.

Timeline of Events
1. Order Placed: I placed an order for ₹1,057 and received an order confirmation.
2. Fake Tracking Number: A few days later, I received an Amazon tracking number — which turned out to be completely fabricated. The shipment was cancelled shortly after.
3. No Response: Their listed phone number is permanently switched off. The only active channel is a WhatsApp number, which appears to be powered by an LLM (AI chatbot) generating human-like but entirely hollow responses — repeatedly assuring me that "they are looking into my case" without any resolution.
4. Dispute Filed: After ~1.5 months of fruitless follow-ups, I raised a chargeback dispute with ICICI Credit Cards.
5. Suspicious Delivery Claim: Almost immediately after I filed the dispute, I received another email — this time with a fresh Amazon tracking ID. The timing is deeply suspicious and appears to be a deliberate attempt to counter my chargeback claim. For all I know, they may ship bricks just to generate a delivery confirmation.

Key Red Flags
1. Impersonation: The website fraudulently uses Kayani Bakery's name and branding without authorization.
2. Fake Shipment Tracking: Fabricated Amazon tracking numbers used to simulate legitimacy.
3. AI-Powered Deception: WhatsApp responses are likely automated using an LLM to mimic human customer support and stall victims.
4. Reactive Fraud Tactics: A new tracking ID surfaced only after a chargeback was initiated — a classic tactic to dispute the refund claim.
5. Unreachable by Phone: Phone lines are permanently off, eliminating any real avenue for resolution.

This is a well-orchestrated scam operation — from brand impersonation and fake tracking numbers to AI-driven customer stalling and reactive delivery fabrication. These are not amateurs; they are calculated fraudsters exploiting the trust consumers place in beloved Indian brands. I urge the relevant authorities and payment platforms to take swift action.

I have ordered from them before, the order was delayed, but the products were good. This time around, in April 2026 - no response. 20 days and counting, no shipment yet.

This is a fake websiite and fraud. They do not give any delivery and have a fake customer care that does not work. They do not offer cancelation and cheater consumers of their money.

Why should i be even giving them a single star? Fraud Fraud and Fraud and i dont realise what are the authorities doing about it. Such a huge fraud taking place from Darbhanga Bihar and no one to check. Shame on the Cyber Crime authorities that they would try erasing porn sites but wont do anything on e-comm sites which are actually just meant for looting innocent customers. Indygood should be hands in glove which is why their site is not being taken off deapite almost more than 50 complaints

Placed the order for Kayani Bakery products through indygood on Friday. We eventually got the delivery today -Monday.
Looking at the inordinate delay we were skeptical if order would even be received.
Frustration started when the cake was stale and with foul smell. We checked the date of packaging only to find it is erased.
Same was for other 2 items too.
I can imagine the one package not having batch no or packaging and best before date. But all 3??
Isn't that surprising?
Funny part is I am not alone and your WhatsApp bot or person responding from that number was quick to delete the review link.
Person behind the number was happy justifying it's handmade product so they don't print date.
And assuring that delivery happens on same day when it is picked. Perhaps true.. and it was picked on Friday.. just our bad luck that we got it delivered 3 days later.. today.

However, I have the details and I would post the review with photos.
I don't know how you plan to compensate for this torture.

Thanks for spoiled mood and glad that we could save ourselves by throwing away the cakes, instead of eating them and getting sick owing to your extraordinary service.

Excellent service by Indy good .. genuine site to order and receive the same as mentioned n promised .. the Kayani biscuits are of good quality and genuine .. thank you Indy good for a great response and service

I ordered kayani biscuits from Indy food. Excellent packing and biscuits are very fresh. Thank you so much Indy foods.

There was a bit delay to process my order . But finally I got it Surely there is no same day dispatch as they claim. It's a very good service but they should work on customer relations. What I expect is a clear communication if by any reason order is getting delayed.

All the very best.

If I could give you negative rating i would
You only take money
NO DELIVERY YOU SCAMMERS

This isnt the first time i am disappointed with Indy good. Earlier, they had sent a completely wrong product and inspite of sending them pictures, the person insisted that I shouldnt have removed the box label and given the OTP. Due to this they cannot take back the product.

Now, i have placed an order on 12th Feb and I havent seen any progress on it. No response to Whatsapp call or msg.

Looks like this site is not operational right now

Fraud website, do not place order here, no response on any of the contact us details/ emails after repeated follow ups. Taken order and money but no sign of delivery

fraud site, I have ordered kayani biscuits worth RS 2500 . but It never get delivered. no reply through calls , mails and whtas app . never ever buy anything from this site.

I wish there was an option for -1
I ordered Nescafe golds in Nov, its been 3 months and still no communication.

Shocking service
Ordered 2 product. Received one..multiple texts and mails and no answer back on second item. Its been over 1 month.