I paid for shipping. Then when it arrived I was suppose to pay twice the amount of the item for tariffs. I didn’t know they were out of country advertised their product in USD. I tried to return they... Voir plus
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Lisez les avis des autres
If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that... Voir plus
L'entreprise a répondu
Echt alles is perfect! Goede bestel procedure, goede betaal procedure, goede track & trace, binnen 3 dagen in huis. 10 sterren.
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs som... Voir plus
2,8
Moyen
56 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I paid for shipping
I paid for shipping. Then when it arrived I was suppose to pay twice the amount of the item for tariffs. I didn’t know they were out of country advertised their product in USD. I tried to return they refused. I tried to dispute with BoA they said it was in the fine print. Don’t buy items from here, better to pay more somewhere else.
1 avril 2026
Avis spontané
Got a Leatherman knife at the lowest…
Got a Leatherman knife at the lowest price, and received it in no time.
17 avril 2026
Avis spontané
Echt alles is perfect
Echt alles is perfect! Goede bestel procedure, goede betaal procedure, goede track & trace, binnen 3 dagen in huis. 10 sterren.
7 mai 2026
Avis spontané
I bought some trekking poles
I bought some trekking poles. They arrived carefully packaged and on time. Great purchase experience.
28 février 2026
Avis spontané
If I could, I would rate it a 0
If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that they did not deliver a faulty product. Absolutely ridiculous, please DO NOT BUY from them!
4 avril 2026
Avis spontané
Réponse de Inwild
Dear customer,
We take feedback seriously; however, your claim has been thoroughly investigated and does not align with our findings.
The item you purchased was received directly from our supplier and processed through our warehouse under standard quality control procedures. At no point was any irregularity detected. The parcel dispatched to you was intact and showed no signs of tampering during transit.
Based on these verifications, we have no evidence to support the claim that the product was incomplete at the time of shipment. As such, we cannot accept responsibility for the issue described.
We remain available to review any verifiable evidence you may wish to provide, but we will not proceed with claims that are unsupported by our internal checks.
Kind Regards
Inwild Team
DO NOT ORDER FROM HERE OUTSIDE THE EU - HUGE CUSTOMS CHARGES UPON DELIVERY
I recently placed an order for an item I could have bought in the US but which was discounted on this website and "appeared" to be cheaper even with intenrational shipping. However, upon delivery I was asked to pay over $100 to have the item delivered, which was never clearly stated when I checked out and ended up making the item even more expensive than had I ordered directly from anyone in the US. I refused the parcel initially as I tried to negotiate with the customer service and understand even why the customs charge was being applied. When they finally got back to me days later to say that they would not help at all with the customs charge and that "their website states that customs duties MAY be charged and were the responsibility of the customer" I offered to pay the customs fee if they could reroute the package back to me. Instead they allowed the package to be returned to them and instead of issuing a full refund, only issued a partial refund with over $130 missing, which is beyond what the stated shipping charge even was. I just want to have them ship the item back so that I am not paying for an item I never received but so far they have refused to work with me on resending the item. If they know customs duties are going to be applied for international shipments they need to state this clearly in their website so a customer can consider this charge when checking out and not be surprised by it later. HORRIBLE CUSTOMER SERVICE And SCAMMY WEBSITE!!!
Updated based on their response, if I could give 0 stars I would. Again my main qualm is the wording of "MAY BE" charged a customs charge rather than a definitive, "YOU WILL BE" charged. The fact that this is not clear makes it a HUGE surprise to the customer and their lack of accountability for misrepresenting this information is what myself and numerous other customers have issue with. In addition, the item I ordered should have not been subject to as high of a customs charge and there was absolutely no transparency as to how this was calculated. Until these systemic issues are fixed, this company is a complete scam, probably getting some kickback from UPS.
26 mars 2026
Avis spontané
Réponse de Inwild
Dear customer,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify what happened.
At checkout, we clearly state that all orders are shipped from Italy and that shipments outside the EU may be subject to customs duties and import taxes. Unfortunately, these charges are determined solely by the destination country’s customs authorities and are beyond our control. For this reason, we are unable to estimate or collect these fees in advance.
As with all international shipments, customs charges must be paid promptly in order for delivery to be completed. If they are not settled within the timeframe established by the courier and customs authorities, the parcel is automatically returned to the sender.
In your case, by the time you confirmed your willingness to pay the customs charges, the parcel had already been processed for return. At that stage, it is not possible for us to reroute the shipment, as couriers do not offer this service once a return is in progress, and such requests are typically not accepted.
Once the parcel was returned to us, we issued a refund in accordance with our policy. Please note that return shipping costs and handling fees are deducted when a package is sent back due to unpaid customs duties.
We understand this situation is frustrating, and we truly regret the inconvenience caused. However, we have acted in line with our shipping and returns policy, which is designed to be transparent about international shipping conditions.
Kind Regards
Inwild Team
From Italy to Greece the shipment took…
From Italy to Greece the shipment took just a few days. I choose Inwild for first time because I found a trekking tent in the best price. Five stars, no doubt.
13 février 2026
Avis spontané
Inwild has no customer service
Inwild filled out the commercial invoice to ship to USA wrong and my order had extreme import fees due to the error. They labeled the materials and origin horribly wrong. Leki carbon poles labeled aluminum made in China. USA hit me with $105 import COD. Thanks Inwild. It’s been weeks and I can’t get the poles and INWILD is silent and no help at all. Basically I’ve had to correct the invoice myself. They they switched the delvery to my office address since I refused to pay the $105. Long story INWILD is horrible at service and apparently knowing their products and the impact their lack of knowledge can have on their customers. Worst decision I’ve made in a very long time
INWILD - Please stop claiming that the only label you could find was made in China. That’s wrong as the poles themselves have country of manufacture on them. And KNOW YOUR PRODUCTS prior to filling out paperwork based on a tag for the Velcro fastener on the gloves that come with the poles. Again horrible excuses
19 février 2026
Avis spontané
Réponse de Inwild
Dear customer,
thank you for your feedback.
We are truly sorry for the difficulties and frustration you have experienced with your order. We understand how disappointing this situation must have been, especially given the delays and confusion during the process.
We would like to confirm that, according to the latest information available, your package has now been successfully delivered. We sincerely apologize for the complications you encountered during shipping and for the time and effort you had to invest.
Regarding your concerns about communication, we would like to clarify that all emails received on our end have been replied to. However, we regret if our responses did not reach you in a timely manner or did not adequately address your concerns. We understand how this may have felt from your perspective, and we apologize for any frustration caused.
As for the product details, the country of origin was listed as China because the only labeling present on the item indicated “Made in China.” Unfortunately, no additional documentation or markings were available to suggest otherwise. To ensure accuracy, we also reached out to our contact at the manufacturer for clarification, but we have not yet received a response.
We also regret that you felt unsupported during this process. This is not the level of service we aim to provide, and we are taking your feedback seriously to improve both our communication and handling of similar cases in the future.
Thank you for your patience, and again, we sincerely apologize for your experience.
Kind Regards
Inwild Team
Everything is going perfect
Everything is going perfect. I buy a pair of shoes salewa. the shoes arrived in Greece in 4 days.
26 février 2026
Avis spontané
Americans will pay a 40% TARIFF
Americans will pay 40% TARIFF upon delivery!
My order total was $ 190,86 and this website states that the tariff from EU will be 10%. That should have cost me $19.09. My tariff was $77.32 which is over 40%. Any Americans considering making a purchase from this store, be AWARE that you will end up paying a 40% tariff.
1 février 2026
Avis spontané
Réponse de Inwild
Dear customer,
Thank you for your feedback.
U.S. customs duties and import fees have changed in recent years and can include more than just the base tariff rate. While the standard duty rate for many EU-origin products may be around 10%, the total amount collected upon delivery can also include additional customs processing fees, brokerage fees charged by the carrier, and applicable taxes. These are determined by U.S. Customs and the shipping carrier, not by our store.
Importantly, these charges are based on the product’s country of manufacture and U.S. import regulations. This means the same fees would generally apply when purchasing the same item from any retailer shipping from outside the United States.
We always recommend that international customers check their local import rules before purchasing, as these charges are the responsibility of the recipient and are outside the seller’s control.
Kind Regards
Inwild Team
Mamy game choice.
Mamy game choice.
Fast and friendly service. Most of the time fast withdrawl. Good cashback system.
8 février 2026
Avis spontané
I think they’re a front for collecting credit card information
Purchased a sleeping bag that was listed as “available” on the website. Paid, received confirmation that order was “in process”. Three days later and it’s crickets. I asked for an update and received an email that my order was canceled because their supplier had run out. Customer service is unbelievably poor. Do business with them at your own risk.
30 janvier 2026
Avis spontané
Réponse de Inwild
Dear customer,
Thank you for sharing your experience. We sincerely apologize for the frustration caused.
The sleeping bag you ordered is an “On Request” item, which means there is a waiting time for the product to arrive from our supplier. This waiting time is clearly indicated on the product page before purchase. Once you placed your order, we immediately sent the request to the supplier. Unfortunately, they informed us that the product was out of stock.
We understand how disappointing this must be, and we regret that we couldn’t fulfill your order. Please know that the cancellation and full refund were issued as soon as we were made aware of the supplier’s stock situation.
Kind Regards
Inwild Team
BAD ONLINE SHOPPING,, TO BE AVOIDED
order made, order confirmed, payment taken from my account...3/4 days for delivery stated upon payment, now 10 days later and...
NO shipping or courier messages, NO reply from 2 email contact requests, NO answer on customer service telephone call ( 3 times )...
TERRIBLE SERVICE, AM PURSUING A REFUND VIA MY BANK
7 janvier 2026
Avis spontané
Réponse de Inwild
Dear customer,
thank you for placing feedback.
We’re sorry to hear about your frustration and we appreciate the opportunity to clarify the situation.
Your order was placed on Saturday 27th. Our warehouse operates Monday to Friday. For this reason, your order was processed and shipped with UPS on Monday, December 29th, the first working day after your purchase.
Unfortunately, during this period couriers were experiencing exceptionally high volumes, which caused delays outside of our control. We can confirm that your order has now been successfully delivered.
We sincerely apologize for any inconvenience this delay may have caused.
Kind Regards
Inwild Team
Huge tariff assessed without warning.
The package finally arrived, but UPS assessed a $67 tariff on the item. That is about how much I paid for the item, so I refused the package. Now Inwild will not reimburse me, even though the item has been returned to them. Avoid this company at all costs.
30 décembre 2025
Avis spontané
Réponse de Inwild
Dear customer,
thank you for your feedback.
We’re sorry to hear about your frustration and would like to clarify what occurred.
As clearly stated in our cart, all orders shipped from Italy (EU) to the United States are subject to import duties and customs fees, which are assessed by U.S. customs and are not included in the item price. These charges are required by law and are outside of our control.
Before delivery, UPS notified you that customs charges were due, and we also sent a reminder email to inform you that payment was required to release the parcel. Since the customs fees were not paid, the shipment was refused and returned to us.
When an order is refused and returned, original shipping costs and return shipping costs are deducted from the refund, as outlined in our policies. We are currently awaiting the courier’s official return invoice, which is issued only after the parcel is delivered back to us. As soon as we receive this document, we will calculate and process the refund accordingly.
We understand that international customs fees can be unexpected, and we encourage customers to contact us prior to ordering if they have any questions—we’re always happy to help clarify before shipment.
Kind Regards
Inwild Team
ERRORES EN LAS ETIQUETAS
Este mensaje lo escribe una persona enfadada, frustrada y desesperada por la situación que está viviendo con el servicio de atención al cliente a través del cual llevo 2 semanas para intentar una devolución por un ERROR en el etiquetado de un producto, que no quieren admitir, pese a que se lo intenté explicar de mil maneras pero parece ser que el nivel de comprensión del servicio de atención al cliente es similar al de hablar con una máquina sin IA, esto es: nulo. Voy a volver a explicarlo como si de un niño se tratase, haber si ya de una vez lo entienden por si no les quedo claro con los 20 correos que les mande en relación al producto " Botas mujer La Sportiva Aequilibrium Hike GTX". Ustedes tienen subida una foto de la versión Carbon/apple green, en esta foto los cordones y enganches de los cordones son GRISES como el resto de la bota salvo algún detalle en verde manzana y naranja. La bota que recibí yo corresponde a otra versión (Carbon/aspen green) donde el color de los cordones y enganches CAMBIA de color de gris a AZUL MARINO . Aunque parezca una tontería y lo están tratando como tal, las fotos del producto no corresponden en ningún caso con lo recibido por lo que vuestra OFERTA, yo compre una bota con unos colores y no voy a tolerar que me vacilen. Es un problema vuestro por que os habéis equivocado etiquetando las botas, me parece un error tan grave que considro que si se equivocan etiquetando todo un modelo de boTAS EN QUE COSAS SE ESTARÁN EQUIVOCANDO TAMBIÉN. Es triste qu e desde vuestra empresa no os aseguréis que el producto que recibís está bien etiquetado y que cuando un cliente lo señala, le silencieis. Más triste aun es que en un país considerado como el centro de la moda europea, haya personas (parte del equipo de Atención al cliente)que no sean capaces de distinguir entre dos colores gris y azul marino. Espero una solución y una compensación por que no es normal que no le den el razón al cliente y mucho menos cuando la tiene; y además le hagan perder el tiempo y trabajar más que incluso los customer service estos . Además les aviso que voy a elevar la queja a la autoridad competente y a asociaciones de consumo italianas, por lo que les aviso que este tema no se va a quedar en una simple reseña.
Si van a comprar en inwild piensenselo dos veces ,vind omas reseñas, siempre tienen errores y nunca te compensan, vergüenza de servicio.
17 décembre 2025
Avis spontané
Réponse de Inwild
Estimado cliente,
le agradecemos por compartir su experiencia en Inwild. Usted ha contactado a nuestro servicio de atención al cliente alegando que le enviamos un par de zapatos incorrectos, diferentes a los que había solicitado. Para poder verificar la situación, le pedimos que nos enviara fotos de los zapatos y del código de barras del producto para poder realizar las verificaciones correspondientes: todo estaba correcto. Los zapatos que usted ha recibido son idénticos a la foto que aparece en nuestro sitio web, es decir, de color gris con los cordones NARANJA: https://www.inwild.es/botas-mujer-la-sportiva-aequilibrium-hike-gtx
Nuestras fotos son idénticas a las del sitio oficial del fabricante: https://www.lasportiva.com/es/zapatos-senderismo-aequilibrium-hike-woman-gtx-mujer-zfhs138
No existe ningún error de etiquetado por nuestra parte, como ya le hemos explicado varias veces por correo electrónico. Cuando ha ocurrido un error, siempre hemos procedido de inmediato a retirar el producto incorrecto y enviar el producto correcto al cliente, o a proporcionar cualquier otra solución necesaria.
Finalmente, para mostrar buena voluntad a pesar de su comportamiento poco educado y del estrés que ha generado durante estas dos semanas, publicando comentarios negativos en nuestro sitio y en redes sociales, le hemos ofrecido recoger los zapatos correctos a nuestro cargo, en caso de que realmente no los quiera. Quedamos a la espera de su respuesta. Un cordial saludo,
El Equipo de Inwild.
Admin is completely inept
Admin is completely inept, incorrectly cancelled one of my orders and have lost the other, leaving me £200 out of pocket, which they are refusing to refund.
AVOID AT ALL COSTS.
17 septembre 2025
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Our assistance has provided you the information that we could share. One of your orders has been returned to the sender and a refund has been issued.
According to the latest information we received, the package from the other order you placed is also on its way back to the sender.
Kind Regards
Inwild Team
Hidden import charges
I ordered 2 backpacks from Inwild for £195.00 , and received a notification from UPS that I needed to pay Import charges of £51.53. The added import charges was not evident when I ordered the items on their online site. This charge is ridiculous and nobody would even think about buying these products if they were aware of this. This is the big issue with UK buyers dealing with this company. I now have looked at your online reviews and many have repeated what I have said. Also, I did not realise when I was purchasing that it was being sourced in the EU. I bought the products in good faith and I expect a full refund.
Reply:
Other reviewers have raised the same issue that this import charge information, and if it was there, it was nigh impossible to see. Also, I did not receive the product. How do you expect me to pay for an item thst I did not get?
30 octobre 2025
Avis spontané
Réponse de Inwild
Dear customer,
Thank you for contacting us and sending us feedback.
We completely understand your concern about the unexpected import charges. However, as your order was shipped from Italy to the UK, customs duties and import fees are applied by UK Customs upon entry and are unfortunately beyond our control. These fees are standard for shipments from the EU to non-EU countries since Brexit.
At checkout, a message highlighted in yellow clearly advises that customers outside the EU may be required to pay additional import or customs fees before delivery. In order to complete your purchase, this message must be acknowledged by clicking to confirm you have read and accepted it. We include this information to ensure transparency, although the exact charges cannot be calculated in advance, as they are determined directly by UK Customs.
Regarding your request for a full refund, please note that if the import charges are not paid and the parcel is returned to us, shipping fees and any costs incurred for the return will be deducted from your refund. This is because these expenses are charged to us by the carrier when a delivery is refused or returned due to unpaid customs.
Kind Regards
Inwild Team
Legal scam for UK buyers
UK buyers: Customs were 50% more than the value of what I bought - £72 surprise upon delivery (£59 customs, £13 UPS brokering charge) on £144 boots. Inwild not only did not warn of this pre-purchase, but their customer service team told me there was no guarantee I could get any money back if I refused delivery, because they do not know how much the brokering charge, plus the postage, customs and charges on the opposite direction would be. Refund would be £144 minus all expenses and INWILD said those could be as much as the whole amount.
29 octobre 2025
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We’re sorry to hear about the unexpected import charges — we completely understand how frustrating that must have been.
To clarify, while our website uses a .co.uk domain, this doesn’t necessarily indicate a UK-based operation. Our company is based in Italy, and this information is clearly stated in the Imprint section of our website.
Because shipments to the UK are now considered exports from the EU, import duties and taxes may apply. Unfortunately, we don’t have control over or visibility into these fees — they’re calculated directly by UK customs and collected by the courier upon delivery.
We do make every effort to inform customers of this in advance. In the checkout process, there’s a yellow-highlighted message specifically for UK customers explaining that additional import charges may apply before delivery.
As outlined in our Shipping and Returns Policy, if customs fees are not paid and the parcel is returned to us, the shipping costs and any expenses incurred for the return are deducted from the refund amount. In the case of small, low-value packages, couriers may decide that the return is not economical and may dispose of the shipment instead of returning it.
Kind Regards
Inwild Team
I will always look here first
A lot of good choices… fast and efficient! I will always look here first!
5 octobre 2025
Avis spontané
Super nice prices with great customer service
I recommend this shop.
I was worried by the super competitive prices but the product is amazing (Patagonia backpack) and the service, shipping time and website are super good.
I also requested support because I didn't receive the newsletter discount code and they replied the next morning.
17 octobre 2025
Avis spontané
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