Inwild Avis 56

Quick delivery, great service, competitive price. Sunglasses arrived in perfect condition. Delighted.

I purchased jackets from this company over 10 days ago and have yet to receive my order. I’ve emailed them multiple times with no response, and there is no working customer service contact available.

Due to the lack of communication and failure to deliver the product, I had no choice but to open a dispute with PayPal to request a refund.

This has been a stressful experience, and I would not recommend buying from them.

Boots came as expected to Australia promptly. No extra fees or charges to Australia despite the confusing check out.

Very good packaging, the shop sent the order the next day with the tracking number and everything went just fine. Thank you 😁

This was my first time buying from Inwild and a good experience. I was looking for an item that was not available for me locally at all and found it here for a very competitive price. The parcel took a couple of days to depart, but once it was sent it was delivered quickly and arrived safely wrapped. Overall a smooth transaction, can recommend!

Por favor, no compréis en esta pagina. Compré unas botas de montaña para marcharme de viaje ya hace una semana. En la web decía que el envío se realizaría en 24-48h porque había disponibilidad. Una semana después las botas siguen "en preparación" He escrito varios correos, he pedido la cancelación del pedido, he llamado y no me hacen caso, ni se molestan en responder. Resultado: me voy de viaje a Nepal sin botas de trekking pese haberlas comprado con margen para que me llegaran. Ahora tendré que comprar otras botas en otra tienda y esperar que me lleguen estas para devolverlas con el coste que supone (que ya anticipo que no se van a hacer cargo de los gastos de devolución). A veces es mejor pagar un poco más y comprar en sitios fiables y serios, este desde luego no lo es.

Not transparent and poorly processed by inwild. The Information provided at point of sale clearly details when VAT is payable. The item I purchased was under the threshold and this is the exact disclaimer provided at time of sale:

"I understand that the prices shown includes UK VAT. The shipment is sent from the EU and, in accordance with UK rules after brexit, VAT will be collected at checkout only for orders under 135 GBP (total value of products, excluding shipping and other costs). For orders over 135 GBP, VAT will NOT be collected at checkout, but they may be subject to customs control at your destination with VAT and possible handling charges."

My purchase was GBP 104.99 PLUS GBP 20.00 VAT and GBP 11.02 shipping, taking the total amount I paid to GBP 137.01.

My item is now held up with UPS and an outstanding "Shipment Fee" of GBP 37.98!! I called UPS and they told me this is a Customs tax. As such it appears I am being charged 20% VAT on top of the GBP 137.01 invoice and then the GBP 11.02 shipping ontop of that again!

Inwild should be clearing this fee with UPS as I have already paid shipping and custos tax to inwild and I have the invoice showing this, Inwild clearly is not properly processing shipping orders. I am now still waiting to receive the item which I purchased to take on my trip abroad however will not be bringing the item as it has still not arrived.

I have tried contacting them but I only received a generic and unhelpful email response telling me I owe tax and with no other resolution. Very disappointed...

Not a transparent company to deal with if living in the UK. What they say you pay is nowhere near what you end up paying even if they tell you the Vat and Duty are already payed or it's under the Duty threshold. Do not buy from them as you will be able to shop around and get a better deal with a reputable company. Worst shopping online experience in a long time, and I am experienced in buy products outside of the UK... Buyer BEWARE!!!!

Unless you know you won't have to send the item back, don't buy from Inwild. Nothing wrong with the company itself, apart from being based in Italy while having a UK website (Inwild.co.uk). Sent the shoes back as too small. I received a refund, but minus the postage they had paid (£7) and the custom fees (£18.90). On top of that, I had to pay £15.90 for the return postage. So, returning a pair of shoes I bought for £100 cost me £41.90.

Don't bother ordering from UK, import charges etc

I purchased a shoe based on the Size chart on the application which was wrong. Hence I received a wrong sized shoe. Now when I raised the issue, the first response from the Customer Care was describing everything is right in another previous order which was completely bullocks. Then when I again explained with screenshots and links etc, they agreed that they have a mistake and then they agreed to replace me the correct size but on order which will take some time. I waiting and suddenly they came back the exact date the return have received them and asked me to close the dispute ticket on Paypal so that they can send the replacement. And now after doing that,I am waiting a week for any response from them. Even after following up on mail not a single response nor any shipping of the replacement have happened so far. I believe it was my biggest mistake to trust such a seller for something I needed in near future. I would suggest to stay away from this kind of sellers who have 0 respect for customer.

Great price, shipping was timely.

Great company to order from. I ordered from Houston, TX over the Christmas holidays and they shipped very quickly and my order arrived in just a few days. Keep up the good customer service!!

Company did not delivered what I payed for. Trusted PDP more than the customer so I had payed and did not get any product. After year of back and forth this cry to anyone: Don't buy anything here to save your money and a lot of frustration.

Cotopaxi jacket. It is in perfect condition and great fit.

my order arrived on time stated on the page quality of the product top shelf size perfect. Overall shop and product worth recommending!👍

Bought some boots that never arrived and started a PayPal case. Was given instructions on how to track down my package, saying there are probably custom fees to pay and that is why it has been held in customs. I had already paid postage fees and the thier website said if I spent over a pertain amount there would be no custom fees. In short I’ve got no idea where the boots are and am not happy whatsoever. Avoid.

AVOID AVOID AVOID!!!! Absolutely no communication from the company, I have messaged them 4 times now with out a response. No tracking info supplied even though it is stated you will get it with your invoice. I paid for some boots 3 weeks ago now and have heard nothing from them. Better to stick to companies you can trust.

REVIEW UPDATE: 4 weeks and 1 day after my purchase i received a message from the company. My boots were in the country and to get in touch with parcelforce to track them down and pay the import charges. Even with the charges they were still considerably cheaper than buying in the UK. So to be fair I am happy with my purchase. I think if the company had better communication with their customers from the start it would make them far easier to deal with

Avoid, avoid, avoid. Shipment is from abroad and they don't make it clear that this is the case are therefore there are important duties to pay. There is also no way of contacting them to discuss issues with your order.

Excellent service! Best price! This Osprey pack wasn’t even available in the US! I found at Inwood and had the best price and the fastest shipping!! Perfect!!