I paid for shipping. Then when it arrived I was suppose to pay twice the amount of the item for tariffs. I didn’t know they were out of country advertised their product in USD. I tried to return they... Voir plus
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If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that... Voir plus
L'entreprise a répondu
Echt alles is perfect! Goede bestel procedure, goede betaal procedure, goede track & trace, binnen 3 dagen in huis. 10 sterren.
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs som... Voir plus
2,8
Moyen
56 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Beware if ordering from the UK!
Beware if ordering from the UK! I ordered a Patagonia jacket (£160) from inwild as it was a little cheaper than all of the other stores online, I realised there was a good chance I may have to pay VAT on top when the item arrived. When the jacket finally did arrive 2 weeks later (delivery was advertised as 3/4 days) I had to pay £62 extra in VAT and charges, WAY more than the 20% VAT i was expecting. Customer service emails take between 2 and 5 days each time to be answered meaning a conversation is frustratingly slow.
Its seems very unfair for a company to do its best to attract UK based customers (.co.uk address etc) knowing full well the fees that will be added AFTER purchase make their products none competitive with other online stores.
23 septembre 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately your parcel has been stopped in customs and it has been held for days for clearance. We are sorry for the delay, however Inwild or the courier cannot be held responsible for delays caused by customs.
Since the parcel is shipped from Italy, for orders destined outside EU there are custom fees to be paid. We advise in the cart that there might be additional charges when the parcel reaches your country.
The amount of custom fees cannot be predicted by Inwild, since we do not have influence over custom authorities.
https://www.inwild.co.uk/help/delivery-infos
Our customer service has up to 48 hours to answer emails: during weekend we are closed and therefore some replies might arrive later, however your emails have been replied.
Our website comes in different versions but our headquarter's address is always published in the contact page of our website.
https://www.inwild.co.uk/legal-information
Kind Regards
Inwild Team
HAD TO PAY MYSELF TO RETURN SHOES
Bad customer service.
I bought some shoes that were too small and wanted to exchange for a larger size but I HAD TO PAY FOR THE RETURN MYSELF. And extra 15€ just to return some shoes that are too small.
I will not be ordering from here again and do not think anyone should with a return policy like this.
They just lost a potential new client
6 août 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We have shipped you the correct product you ordered and unfortunately, if the product doesn't fit you or doesn't meet your requirements, this is something our of Inwild's control.
We allow unused products to be returned within 30 days from the date of delivery, however the cost of return is at the customer's expense.
For customers within EU, we can offer the option to book a prepaid label at the cost of 9,90€ which is later deducted from the refund amount.
Kind Regards
Inwild Team
item was not as ordered so was returned…
item was not as ordered so was returned at my expense. so from an original purchase price of £38.97 inc postage, the refund was 20.38 euros, as although I posted them back with import/export charges included (£9.30) they said it was customs charges their end so deducted 14.04 euros!
disgusting rip off and could even begin to recommend this company.
12 juillet 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Return costs are the customer's expense.
In the case of parcels from outside the EU, any additional costs such as customs fees are the responsibility of the customer.
https://www.inwild.co.uk/help/returns-and-refunds-outside-european-union
When we received you parcel, we anticipated the courier payment of customs fees.
We are sorry about this, however international shipments are subject to custom charges and it is something out of our control.
These expenses have later been deducted from the refund amount.
Kind Regards
Inwild Team
Great Service, Good Prices
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs something to check out Inwild. I will definitely order from Inwild again!
8 juin 2024
Avis spontané
Avoid at all costs
Took more than a month of constant calls to them in order to get a refund for a simple return. Awful customer service, avoid.
11 avril 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We deeply apologize for the late refund.
Unfortunately your parcel resulted as delivered, however the courier handed the shipment at the wrong section of our warehouse which caused the delay in processing the return.
Your refund has been correctly issued in the same payment method used to place the order.
Kind Regards
Inwild Team
Don't bother ordering to the UK
Don't bother. The delivery amount is quite chunky already, but then be prepared for customs charges. The postal service they used (Poste Italiano/SDA) are notorious for just dumping the parcels at a ParcelForce depot and telling you they attempted deliver, for you to chase down. I then had to get in touch with Parcelforce who traced it by postcode (as the tracking number SDA provided didn't work), they then give you a customs payment number which you can use to pay online, with Parcelforce adding an additional clearance charge.
So a £120 order grew to about £200 with various taxes and fees.
And took about 2 weeks to track down and resolve.
12 mai 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that you encountered some difficulties in receiving your order.
Unfortunately custom procedures are not always smooth and therefore even after paying the charges the parcel might be held for quite some time.
However our customer service didn't receive any communication from you regarding this issue: for future reference, when you encounter difficulties with your parcel, please contact us and we will do our best to help you.
Kind Regards
Lordgun Team
Dreadful
Dreadful! Ordered hiking poles, got emails saying they were on their way and then last minute told they weren't in stock. 2 weeks later and still waiting for my refund. Total thieves
3 mai 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately there has been an error in the number of stock available and we confirmed this mistake only after you placed the order. Therefore we have been obliged to cancel your order and issue a full refund.
The refund has been issued in the same payment method used to placed the order, however please note that the time for processing the refund is not something managed by Inwild.
The credit card company might take a couple of weeks in order to reflect the transaction in the card.
We apologize for the inconvenience and thank you for your understanding.
Kind Regards
Inwild Team
Product tegen een goede prijs
Product tegen een goede prijs! Levering duurt wat langer, omdat het uit Italie moet komen. Maar dat weet je en is dus geen probleem.
16 avril 2024
Avis spontané
Very poor service
Very poor service. They passed on the wrong/incorrect address to the courier. After that, it’s taken so far over 1 month trying to get it resolved. I still haven’t received my order and their customer support takes 5 to 10 days to reply when I email them. Resorting to credit card dispute now.
1 février 2024
Avis spontané
Réponse de Inwild
Dear customer,
thank you for contacting us and sending us feedback.
The delivery address given to the courier is the one that the customer writes down when placing the order.
We contacted you to confirm whether or not the address is correct and you replied that the delivery address is correct.
We would like to point out that your parcel was not delivered due to the absence of the recipient.
The courier attempted delivery three times, but could not deliver the parcel for the same reason.
The delivery company also asked the addressee to contact them directly, but without the cooperation of the customer, the delivery could not be rearranged.
In the end, the parcel was returned to the sender and we issued a refund.
Kind regards
Inwild Team
Quick delivery and decent return…
Quick delivery and decent return policy. Shipping back from NL to Italy took some time, but procedure was clear and was handled well. No complaints.
1 janvier 2024
Avis spontané
Good price and fairly quick delivery giving they came from Italy. Price was a good 40 pounds cheaper even with the postage. Be aware that high price items will attract customs charges.
Good price and fairly quick delivery
12 septembre 2023
Avis spontané
Don't order if from UK - High Costs
Have yet to receive the items, though it looks like delivery is prompt. I am in the UK. Charged £11 for delivery by InWild and then another £42 by customs for taxes (which was not included in the original order but is paid by FedEx, and then you have to pay in order to receive the items). Not worth it in my opinion. It does say on the website, but only if you search for it.
19 août 2023
Avis spontané
Was a little sceptical…
Was a little sceptical about ordering from Italy to UK but absolutely no problem at all. Order processed really quickly and with fed-ex took about a week to arrive.
17 août 2023
Avis spontané
I was very satisfied
I was very satisfied. The order came quickly also to NON EU country. Thanks a lot.
27 juillet 2023
Avis spontané
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