Kitchens plus Bathrooms Avis 1 631

I suffer from severe anxiety and the lad called Chris was amazing, easy to talk had an absolute laugh, definitely would recommend to anyone!!!

We came to Kitchens+ on a recommendation and pleased we did as this was the first major refurbishment undertaken to the property. From the outset we had a budget and were never pressured to exceed and had in mind what we wanted for both the kitchen and bathroom. With a few tweaks we got the designs sorted, which included a bespoke unit for a coffee machine. From the outset we were provided with a schedule of work which was kept to. All the contractors from start to beginning were fabulous and really tidy, clearing up at the end of every day. The end results for both the kitchen and bathroom are really fantastic.

First of all had dean out to look at designs for our bathroom and pitch the costs, although the “sales pitch” quoted a on the day price against a 12 month price guarantee it didnt put us off even though i know its what they are trained to do and fair play but he was still a lovely bloke and had plenty of time to chat through things thoroughly which we appreciated and then had Steve(im sorry i hope that was his name) come out to measure up and survey deans quote and was actually brilliant making some changes to original plans drawn up and sorted everything out quickly even leaving a tile for us to look at so we can match things and quickly got a date booked in which we are pleased with, if the fitting of the bathroom matches these two gents we will be happy customers, great service so far

Have recently had a new kitchen fitted. Professional service and excellent work carried out from all involved from the sales people to the waste management company. The Project Management team of Ian and Lewis arranged everything and kept me informed along the way. Everyone was friendly whilst providing a service to a high standard. This company also fitted new windows for me last year. I would definitely recommend and use this company again.

It's been nearly 7 years since I had work done, they still haven't fixed the damage they did to my home while carrying out the work.
Also still waiting on a thermostat I paid for

But now, the nightmare goes on, after one of my window locks and front door lock failing, I contacted them to raise a claim under the DGCOS insurance they provide with their sales. Only to be told they no longer honour this due to them having a liquidation a while back, leaving me to jump through many hoops to find out (from the finance provider) that I need to make a claim under section 75 of the Credit Act. This is not explained in the paperwork.
Also using this company damaged my credit score by providing me with a loan that was not affordable (and they wouldn't take accountability for it). I see they are still using their pushy sales (Buy today, and the price will be X instead of Y, when in reality, X is the price the job should be). This company tried to charge me 6K for a downstairs loo refurb, which I had done by another firm for £900. They have also blocked me on Facebook. What does that tell you?

Edit after response -

The company acknowledges they messed up, still refuse to sort out the errors and leave me to do the work they should be

Also you've done nothing to get a "satisfactory resolution", whomever responded to my complaint letter (Omar) didn't even read it properly.

I suggest that you fulfill your contracts, like where it says "KP will fix any damage done to property while work is carried out"

Second edit after response

Company will now not talk to me.

Says it all really. Once they have your money, you're on your own.

We recently purchased a kitchen through kitchen plus bathrooms.
The whole process from the initial visit from Laurence who helped us to get the best design out of our kitchen/utility to the installation was all completed to a very high standard.

Kerrison facilities management who coordinated all the trades people where a pleasure to work with right from the start. They gave us ideas on how to improve our layout . They were there right to the end when they helped with the snagging. The workmen they used were first rate and friendly. The kitchen fitters Michael and Ryan did an amazing job.

We have just had our kitchen replaced by Kitchens Plus Bathrooms and we are delighted with it. David who was our first point of call spent time listening to our needs and did the first planning of the kitchen and he was very good. Grant was the second person who went over the kitchen plans and advised a few changes which made a good difference and he was also very professional. I must commend Kerrison Installations who oversaw the actual work and supplied the various tradespeople. Both Lewis and Ian from Kerrison Installations were very professional and listened to any queries we had, the tradesmen were all excellent from ripping out the existing kitchen to the finish of the work. I must mention Matthew who did an excellent job of plastering, the gentlemen who ripped the existing flooring, laid a new sub floor and finally laid the lvt flooring, they even put my old fridge into the garden to be collected. Ainsley the plumber was also excellent and listened to concerns I had and dealt with them efficiently, Lewis the electrician who did 2 other jobs I asked of him and Curt who has painted the kitchen and made a super job of it. Last but certainly not least I must mention Joe who fitted the units, counter tops and domestic appliances. He was absolutely excellent and went over and above to help us. Therefore all in all we are delighted with our lovely new kitchen

I would avoid this company. They fitted a kitchen and a bathroom for us starting September 2025. As I write this review April 2026 the kitchen is not yet finished.
We chose them because they 'take care of everything'. Managing every aspect of the fit so you only have to deal with them.
While the quality of the products is great, chasing up issues and getting things finished has been far from hassle free and was more like a full time job for us. In installing the bathroom they damaged the kitchen ceiling and walls they had just fit, skimmed and decorated and after much time and MANY phone calls they are refusing to fix the damage because it was caused by the fitter and I will have to take it up with them. Which is the opposite of them 'dealing with the fitting and everything so that's why we are a bit more expensive' line we got from sales when we chose them.

The whole process was fantastic. The quality is amazing and the price blow me away. 5 stars isn’t enough highly recommend.

Unbelievable experience. Design Engineer called Chris came round to design our kitchen. Couldn’t have asked for better service. Highly Recommend

This is the second time we have used this company... They listen and design to what you want, the fact that the actual build and tradesman is outsourced to Lou and his team is a game changer everything was organised to perfection and communication was great, as alway coming to the end of the job there was a few things we were waiting on being completed but it honestly didn't affect the process one bit.
I would say the beginning bit of the process is still needing room for improvements, the back office were rude and unhelpful until we had someone who we relied on, Bethany was great... I don't like the fact you pay upfront as it gives you no leverage I case anything goes wrong

Adrian was very polite, convincing and very reassuring. He gave me a quote and kept in touch during the process.
The installation and flooring men did excellent jobs, I was away and they did great. finished on time. And tidied up after each work. Never came home to an unkept kitchen due to renovation work.

From the 1st day of taking old kitchen out to the day of completion all tradesmen were polite, tidy and friendly. I was kept up to date with any dates of when people would be arriving to do their part of the installation. Joe who fitted the kitchen units was particularly stand out amazing. I would definitely recommend this company to anyone considering having a new kitchen fitted. I would use them again without hesitation.

Scott came round yesterday to give us a quote for a new kitchen. He was great, very thorough, knowledgeable and listened to exactly what we were looking for and worked within our budget. He gave us a fantastic quote and we are so excited to get our kitchen installed in a few weeks! I would 100% recommend and look forward to writing another review once the kitchen has been installed.

Just recently agreed for kitchen plus bathroom to install a new kitchen in the cominng weeks. I was dealing with Jordan Drape. I was very Impressed with is knowledge and information that was giving to me, professional, friendly and made me very comfortable that I was with the right company to give me the kitchen of my liking.

The work was excellent.
The timing was great and worked well between my and my husband's shifts well.
All the staff were great.

Before anyone came out I mentioned I do not like been pressured…. Bathroom quote just over £12000 but if I do deal of the day dropped to just over £9000 if that’s not been pressured what is …give the best price firstly …yes quality was good … felt total pressure . I have spoken to the manager

Dean was very easy going and not pushy in the slightest which is very important to us.very informative and made everything easy to understand.its the first time we've had a designer/sales person and it was a pleasure in his company.

We are absolutely delighted with our new kitchen.
David was really helpful and patient in designing a kitchen to suit us.
The old kitchen was removed and everything including appliances.
Steve the electrician re wired and did a bit extra for us.
The plasterers Lee and Nick were also fabulous and they too did extra.
The kitchen fitter Steve was also brilliant and stayed late to complete.
Floor fitter Steve did an amazing job with laying the floor and into some tricky corners.
The whole job was overseen by Ian and Lewis, with regular visits and phone calls.
All in all a fab job by a fab team.
And thank you Bethany for checking in to see how it was going and if we were happy.
Can’t recommend Kitchens Plus highly enough.
Jill and Allan Brookbanks

Adrian the Designer was very friendly and patient and took the time needed to get know us and what we wanted for our bathroom. Lovely lad.