Knees Home and Electrical Avis 125

This company has let me down so badly that I will recommend them to anyone. When I initially placed an order it went to the wrong address and I was told to fetch the light myself. I had work but still rushed to get my light after waiting outside for more than 30 mins. I took the light back to my house in my own and suffered from back back and hip pain. When I emailed them all I got was a sorry and nothing else. When I installed the light within less than 48 hours I came off thr ceiling and the whole thing broke into a million pieces which left me completely shaken and heartbroken, especially knowing what would have happened if anyone was there. I emailed knees straight away, even thought they they felt sorry for me they didn’t offer any resolution whatsoever. Kept saying it’s either the installation or to ask my insurance. I even said that I am happy to buy another one if they or contribute or give me a coupon for another light. All I received was a no and that they can’t do anything. This has left me speechless and the fact that it was their mistake from the first day. The service has been near to appalling!!!!

Peter Drake made our visit very painless and very informative on cookers, microwaves, induction hobs with different venting, also fridge freezer. Our Liebherr fridge freezer arrived last Friday. Delivery men were helpful and nothing was wrong or missing. They took away our old freezer as well. We will be ordering all our kitchen appliances from them and sink and taps as well. So nice to go to a well set out showroom. Well done to you all.

Great products at great prices. Very good value for money especially if using the promotions on offer.

Impecable service and support from the Manager! We were fortunate enough to call up for some advice on a new electric double oven when the store was short-staffed due to illness and got Ian on the phone who was genuienly wonderful. He helped us select the best model for our budget, get the best deal and arranged a fitter to come and both install new and remove and take away the faulty oven it was replacing. We were not an easy customer to deal with, juggling a busy diary with the fitter so we batted back and forth on several calls, but this energy and effort was so appreciated. The customer service from a local store and real people is second-to-none. We'll be singing Knees' praises for a long time after this. Thank you!

Easy to negotiate website, competitive pricing and polite helpful staff when needed to contact by phone

My order for a Smeg coffee machine was accepted and then next day got an email saying it was out of stock and they couldn’t give a date for when they would get more in

Most disappointing - and to take upto 5 days to get my refund!

Order was acknowledged immediately and I was kept informed of progress.
Delivery was quick and efficient with no problems.
I will definitely consider this seller again

Excellent service and answered all my questions regarding delivery, would definitely recommend to anyone looking for electric appliances

5 ☆ customer service
Extremely helpful. Stored my 2 bosch ovens for over 4 months free of charge after delays on kitchen extension free of charge. Have now purchased 3 more appliances using multibuy and price match which was a great saving.
Ian Vidler I salute you. You went above and beyond customer service to help me.
I highly recommend Knees 👌

Responsive to questions, quick delivery on the required day, and a discount for buying two ovens. What's not to like?

Super service and price parcel just turned up without any tracking updates so it was a surprise when it arrived

First class sales service plus excellent product delivery too.

Item showed as available prior to ordering, so I went ahead with the order and payment was taken on my card. A few hours later I received a mail to say that it wasn’t in stock, no further stock would be received and that I’d been issued with a refund. Which will take 3-5 days to go back on my card!

They declined topcashback claim and did not respond to topcashback team despite chasing and follow up. Avoid and buy from alternative seller.

Customer service was excellent

Chloe made this happen with her excellent manner on the phone she is a credit to you

Excellent product which arrived on time. I wouldn’t hesitate to order from them again.

Would have been 5 stars but first colleague didn’t ring me back and twice I was left on hold for 40 minutes…and even though I had spelt my email to him 5 times he had still managed to get it wrong ,but next day I spoke to Bob and he sorted everything out immediately for me excellent customer service he provided.

Gave a discount on item

Excellent service, delivered when they said, no grumbles about location, cheerful and efficient delivery and fitting, no sucking of teeth about how to do it, and some useful guidance and advice. A local firm which I would recommend.