First Class Customer Service
I had a query about my compost. It was dealt with instantly and I received the reassurance I required. First class customer service
27 avril 2026
Avis spontané
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3,9
Bien
5 avis
Aucune trace de demande d’avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Subject: The gold standard for my Roses and Magnolias — 3 years of consistent quality!
Subject: The gold standard for my Roses and Magnolias — 3 years of consistent quality!
Review:
I’ve been using Melcourt Pine Mini Chips Bark (60lt) for three years in a row now, and I wouldn't switch to anything else. Although I usually purchase it through Amazon from the seller Suregreen Ltd, my praise is for the exceptional quality Melcourt maintains.
These mini chips are perfect for mulching around my roses and magnolias in my Middlesbrough garden. The bark is consistently clean, well-graded, and provides excellent moisture retention—it's particularly effective for container gardening to prevent soil from drying out.
Over the last three years, I’ve seen a noticeable difference in how healthy and protected my plants stay throughout the seasons. It doesn't just work well; it looks professional and tidy, too. If you’re looking for a high-quality, long-lasting mulch that truly supports plant health, Melcourt is the gold standard.
Highly recommended for any serious gardener!
16 mars 2026
Avis spontané
Compost media riddled with plastics and other rubbish
If you want glass and plastic is your compost and growing media buy this awful product!
Shame that such an apparently reputable supplier can bulk out so called ‘high quality’ products with municipal green waste that is riddled with plastics and all sort of unknown rubbish.
It’s greenwashing and disappointing on all levels - if I could give no stars I would.
1 juillet 2025
Avis spontané
Réponse de Melcourt
Thank you for your feedback. We’re very sorry to hear about your experience.
We set high standards for all our products, and it’s deeply disappointing to learn that what you received fell short. While issues like this are extremely rare, every complaint matters to us — and we take it seriously.
We would appreciate the opportunity to investigate this further. If you’re able to provide details such as where and when the product was purchased, or the batch number if available, we’ll look into it immediately and follow up with you directly.
Please contact us at mail@melcourt.co.uk or 01666 502711 so we can resolve this properly. We value your feedback and are committed to putting this right.
Great customer sevuce
I contacted the company about some damp bags of Melcourt Sylvagrow compost I bought from a local supplier. I was concerned that some of the nutrients might have been lost due to the dampness. The company was incredibly thorough in their response which eventually resulted in them testing a sample that they requested. Everything was fine with the results. I have to say that I was delighted with the way the company dealt with my initial email and would highly recommend them and their products.
23 avril 2025
Avis spontané
Great customer service
I had a bad batch of compost, Melcourt explained the issue was with the Garden Centre holding on to old stock (more than 6 months from manufacturing) and storing incorrectly (outside), which enabled me to get full refund from the Garden Centre.
As a gesture, Melcourt sent some gift vouchers.
Having heard how some compost companies just deny there is an issue - and consequently lose their clients business - I was really impressed with how Melcourt handled this,I've since bought more of their compost from a different supplier which is the usual top quality.
8 mai 2022
Avis spontané
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