The quality and style of the items are very good. There are some issues around the return process - it’s a bit slow and there isn’t an option for direct exchanges, only refunds, so a size might... Voir plus
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Ive now bought three items from here and I love all of them. Good company, UK based, fast shipping. Quality experience overall.
Disappointed I purchased 2 items (over £180 for jacket & trousers) for my son’s Xmas & birthday pressie. When it came to his birthday (late Jan), found out he already had the jacket. Contacted... Voir plus
L'entreprise a répondu
Great company and top notch products. Genuinely worth the money from a quality perspective! Always on it with communication and quick to post things out.
À propos de l'entreprise
Écrit par l'entreprise
Outdoors lifestyle clothing brand taking inspiration from past and present hiking and outdoors culture.
Coordonnées de contact
Royaume-Uni
- info@mellowclo.com
- mellowclo.com
3,8
Bien
27 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Just received my second pair of the…
Just received another pair of the Mellow everyday trousers; the fitting on them is insane! Perfect for climbing and hiking and I’m literally wearing them everyday -not to forget those new features are class!
Also I want to say thanks for the Salmon x Mellow T-shirt! Such a great event; looking forward to the next one!
20 octobre 2025
Avis spontané
Went to their event and it was rubbish…
Went to their event and it was rubbish plus they sold out of their main selling factor even though we got there 30 minutes into their 6 hour event. Such a stinker of an event, do not recommend. They didn’t even check tickets so the people who were owed the tshirt didn’t even get them. I’m apart of the hiking group as well.
2 octobre 2025
Avis spontané
Réponse de Mellow Clo
Hi Li, we're sorry to hear you didn't enjoy our event. Due to high demand of the t-shirts these were given out from the start of the event and gone within about 10 minutes. However, all customers had a QR code scanned to get a t-shirt. We will be giving out more freebies and goodies at our future events next year, hopefully you can get something at one on them!
Avoid
Delivery took forever and they straight up ignored my emails customer service is a joke
11 juillet 2025
Avis spontané
Réponse de Mellow Clo
Hi Yip, sorry to hear you didn't have a positive experience when shopping with us. I can assure you our customer service and delivery times have improved in recent months with orders now being sent out within 3 days maximum of the order being placed. If you wish to shop with us again, please reach out on email and we can offer you a discount code as an apology for your recent experience.
Awful customer service
Awful customer service.
Parcel not delivered, told to wait 6 weeks before they could even look at doing anything.
When I finally got a response to my 14 emails their approach was to blame me for the parcel not arriving.
See themselves as more of a lifestyle brand arranging walks and pizza parties rather than offering a solid product and customer service.
28 août 2025
Avis spontané
Réponse de Mellow Clo
Hi Owen,
Thank you for your feedback, we’re genuinely sorry to hear about your frustration. We completely understand how disappointing it is when a parcel doesn’t arrive as expected.
To clarify, your order was initially delivered but unfortunately went uncollected from the post office and was returned to us, which caused the delay. As soon as it arrived back, we resent it right away. Our policy around delivery investigations is set by the postal service, which is why we had to wait before opening a case.
We truly value every customer and take service very seriously, our community events are just one small part of what we do to build a positive brand experience alongside our products. We’re glad your order eventually reached you, and we’re always here to help if you need further support.
I placed my order on July 12
I placed my order on July 12. The day after, I realized the company had longer delivery times than most others, meaning the order wouldn’t arrive before I left for vacation—when I actually needed the item.
I first contacted them through their website’s contact form, requesting a cancellation or, alternatively, a change in size, as I was unsure whether I’d ordered the correct one. I followed up via email on July 16, but never received a reply - however, when I wanted to return my order, they responded the next day.
In the end, I had to pay just over 200 DKK in customs fees. The trousers didn’t arrive until July 28, and they are far too big. Now I have to pay another 200 DKK to return them, which together is more than half the value of the order—and now I’m also facing a wait for the return and refund process.
The trousers are of decent quality and a cool design, but as an international buyer, I honestly don’t think it’s worth the trouble.
(It’s also quite difficult to choose the right size—especially as a woman—since they don’t include hip measurements or show the items on female models.)
12 juillet 2025
Avis spontané
Réponse de Mellow Clo
Hey Matilde, sorry to hear you had a difficult time shopping with us. We are now sending all orders out within 3 days of the order being placed and have updated size guides for all items. We also understand customs fees are frustrating for the customer but unfortunately these are out of our control as we have to state the value and description of the product for customs authorities.
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