After reading all of the bad reviews here I was apprehensive to make a purchase from Merchtable but am very glad that I did. I ordered an Amenra record on a Wednesday & it arrived in excellent conditi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Merchtable have taken over as merch distributor of a band i listen to. Since they have taken over there has been nothing but delays, I've placed 3 orders and had 6 delays on them, 3 of them being on... Voir plus
L'entreprise a répondu
Merchtable has terrible shipping. I ordered on Dec 13th and they didn’t give it to their shipper until Dec 22nd. Their shipper will take at least 5 days. Totally missing Christmas… and their customer... Voir plus
This service was actually laughable. The first agent AGREED that the description did not properly note the shade of "red" as it was printed coral/pink. The manager then chimes in to say it was correct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Merchtable is a one-stop shop for artists, labels and creators looking for end-to-end e-commerce and tour solutions for their merchandise. Merchtable offers a wide range of services, including custom merchandise design, printing and storage, order fulfillment, and direct-to-fan sales. With Merchtable, creators have the freedom to turn their vision into tangible products while enjoying the convenience of professional fulfillment and inventory management.
Coordonnées de contact
3,1
Moyen
45 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zero stars
I have ordered a number of times and never really had a good experience. A few months ago I ordered two albums and a couple posters which took more than three weeks to arrive after paying more than $6.00 for shipping. I thought I would give them another try 3 weeks ago. I ordered one album. Paid over $6.00 for shipping again. I am still waiting for it. Three weeks. I will NEVER order from them again.
9 décembre 2020
Avis spontané
Réponse de Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
Not one nice thing to say
If only I could give zero stars. I have ordered plenty of releases from bands. The product always arrives by release date and typically before. The Merchtable order arrived 10 days late. There was no communication. I sent an email and they responded to my email almost a week after I sent it. Their response was empty, and the real cherry on the cake was that their response had a link to give a review of their customer service and when I opened it, it automatically gave them a star and a good review. I will never use them again. You should not either.
21 juillet 2020
Avis spontané
Réponse de Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
This company is trash
This company is trash. Paid $9 for shipping that took over a week because they ship via USPS. However, that shipping is handled by UPS so your package arrives in your city 3 or 4 days before you get it because UPS delivers it to the post office. The post office then has to sort it and send it out for delivery. So it adds an extra 4 or 5 days sitting in the heat in the back of trucks. Maybe they can add FedEx and DHL to the shipping chain so everyone can have a chance in the record melting game.
11 juin 2019
Avis spontané
Réponse de Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
Zero Stars
If I could give them Zero stars, I would.
Any band, podcast or other artist who is still using Merchtable, and want to ever have a repeat customer, should quickly leave this platform & hire a provider with the ability to manage their merchandise. (May I suggest Shopify.)
They have inaccurate inventory tracking, misquote shipping dates by up to 4 weeks, will not notify you of any changes & when you contact them to get details, they will refuse to apologize, or admit they made a mistake let alone offer any resolution at all.
I will never again order from anyone using this platform, and not because they made a mistake, but because they aren’t business savvy enough to even apologize for it.
20 décembre 2018
Avis spontané
Réponse de Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
Further to my complaint at the end of …
Further to my complaint at the end of November, with no thanks whatsoever to Mallory - Neurot Recordings and ultimately Malleus have furnished me with a new translucent album sleeve.
So, once again - thanks for nothing...
31 décembre 2017
Avis spontané
Réponse de Merchtable
Merchtable is now under new ownership and management. We are 100% committed to improving and regaining your trust, as you can see reflected in our more recent Trustpilot and Google reviews! We'd love to offer you a special promotion to see the positive changes we have made to earn your business again! Please reach out to Help@merchtable.com for more info!
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