MGY Estate Agents & Chartered Surveyors Avis 

159
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting... Voir plus

Noté 5 sur 5 étoiles

MGY let our apartment for several years and were excellent throughout. We then asked them to sell our apartment; they secured a good price and also managed the sale through to completion with a very... Voir plus

Noté 5 sur 5 étoiles

MGY managed our rental property for several years and we were delighted with their service. All the tenants they found for us were careful and reliable. The regulations for landlords in Wales are... Voir plus

Noté 5 sur 5 étoiles

Emma has dealt with the initial letting process on two occasions for me, both times she has been very professional and great in communications - which is such a big factor. I have nothing but gratit... Voir plus

À propos de l'entreprise

  1. Agence immobilière
  2. Société de gestion immobilière
  3. Agents immobiliers
  4. Évaluateur immobilier
  5. Agence de location immobilière

Écrit par l'entreprise

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

159 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 50 % de ses avis négatifs

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4,8

Tous les avis

(159)

101 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Fantastic help

Sarah was fantastic help to us when starting the renting process with mgy. Very patient with us when there were things taking a long time and when we had a lot of questions.

13 août 2026
Avis spontané
Noté 5 sur 5 étoiles

First class service.

The personal approach made this difficult process bearable. It is never easy to sell a property, especially with difficult buyers and solicitors, but Vicky kept us informed and stayed with us through the entire time.

10 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Renting through MGY

Currently renting through MGY, really pleased with the way everything has been organised for us to move into our new home. Since moving in, communication has been prompt and the team have been getting some snags sorted which is great for us as we don’t have to worry about things. We would definetely recommend MGY for their professionalism and support.

20 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service so far

My experience as a buyer with MGY has been brilliant so far, in particular Sales Negotiator Holly B has been excellent, she’s worked with kindness, has been very efficient and clear with communication, and all-round professional in manner

3 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent - sales, letting and progression!

MGY let our apartment for several years and were excellent throughout. We then asked them to sell our apartment; they secured a good price and also managed the sale through to completion with a very difficult to contact buyer’s solicitor and an overseas buyer. The sales progressions team were very professional and persevered to get the sale over the line. Very impressed.

8 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Rental Management

MGY managed our rental property for several years and we were delighted with their service. All the tenants they found for us were careful and reliable.
The regulations for landlords in Wales are very complex and rigorous, but Sarah and the team kept up with all the requirements and informed us when checks were needed or maintenance required. Any work carried out by their recommended trades people was of a good standard and reasonably priced.
I would not hesitate to recommend them .

9 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent estate agents

Found my recent experience of renting with MGY very positive. The process of viewing to receiving the keys, has been very straightforward and I found Emma's communication both in person and over the phone/email; professional, kind and responsive. Would highly recommend their service to others.

3 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Emma has dealt with the initial letting…

Emma has dealt with the initial letting process on two occasions for me, both times she has been very professional and great in communications - which is such a big factor.
I have nothing but gratitude and trust for them, there were a reasonable amount of viewings and applications. They were all dealt with in a timely manner.
Thank you for your hard work, it is much appreciated

10 août 2026
Avis spontané
Noté 4 sur 5 étoiles

MGY have been great

MGY have been great, a very well organised company. We had some hiccups during our referencing process but Sarah Green at Penarth was so patient and nice! We very much appreciated that.

13 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Sarah and the team at MGY Penarth…

Sarah and the team at MGY Penarth recently helped me with a tenant find for my property. From start to finish the experience was great and I was kept updated with feedback and offers. I’d highly recommend using MGY and will definitely use them again in the future.

2 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Efficient and friendly.

The staff at MGY have supported me for many years. Their service has always been super friendly, efficient and 100% reliable, often going the extra mile. I am very greatful for the support they recently provided for myself and my buyer. Big thank you. Linda

28 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Professional and friendly service

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrove and Radyr for all their help in marketing the property.

26 août 2026
Avis spontané
Noté 5 sur 5 étoiles

MGY Cardiff Bay

I have being using MGY for several years and always receive an excellent service. Jake Price and the team are fantastic and I highly recommend using them.

24 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible communication & Service

Their service is very poor. We wanted to move forward with 3 properties and tried to communicate back and forth yet we were ignored, thrown behind and not told what was happening in terms of offers. The agents operating with us were supposed to get back with questions we had and even let us know incase someone else was interested in the properties but instead we’d wake up to checking Rightmove and seeing LET AGREED to properties we put down offers on and asked for updates incase of anything so we could improve our offer. This agency’s letting department do not take young people seriously. It happened back to back with 3 properties we put offers on so it wasn’t just a “temporary” thing.

31 juillet 2026
Avis spontané
Logo de MGY Estate Agents & Chartered Surveyors

Réponse de MGY Estate Agents & Chartered Surveyors

Dear Robert,

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

When we receive multiple applications for a property, these are presented to the landlord for consideration, and the final decision as to which applicant to proceed with rests with them. This decision is not necessarily based solely on the rental amount offered.

We are sorry if you felt that communication during the process was not as clear or timely as you expected, and we will take your comments on board.

We would, however, like to reassure you that the suggestion that younger applicants are not taken seriously is certainly not reflective of how we operate. All applications are treated fairly and presented to landlords for consideration based on the information provided.

If you would like to discuss this further, please contact Nicola Taylor at nicola.taylor@mgy.co.uk

We wish you all the best with your property search and hope that MGY may still have the opportunity to assist you.

Noté 5 sur 5 étoiles

Valuation Survey

I highly recommend MGY's Surveys & Valuations team. They provided outstanding service from a local company. The entire process was seamless, from the initial phone call to the property inspection and the delivery of the comprehensive written report. The surveyor was exceptionally professional, highly reliable, and very pleasant to deal with throughout. Thank you to the whole team!

17 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I have recently rented one of my rental…

I have recently rented one of my rental properties out with this company they were excellent ,
I dealt with Sarah Green who was really efficient and kept me updated at every stage of the viewings and she found me really lovely tenants who loved my apartment .

I have dealt with this company for a number years and always had excellent service from all the staff I've dealt with at all their offices so I would deffinatly recommend them if you're looking for good service .

14 août 2026
Avis spontané

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