mySycous Avis 164

Prompt. Helpful. Understanding.

I contacted the online chat and got through to Jordan Toal who was very helpful and went above and beyond to help me after going round in circles. He listened to my issue and advised the best course of action. I received a follow up email from Joran to confirm that my issue had been resolved, much quicker than I had anticipated. Excellent customer service Jordan, thank you!

I spoke with Kondwani Banda he really took the time to listen to me as I had to change the name of my account. He even called me back to make sure the problem was resolve I really appreciate the time and effort and especially the phone I received from him.

Soon to be a customer, was advised it’s still on-boarding. The explanation on what happens next was fantastic and very helpful. Customer service was great, hope this continues! Thank you for your help!

I dealt with a young woman named Charlotte Sword I think. She handled my queries and issues with the up most respect and professionalism. I had been experiencing issues for quite a few weeks so was already at the end of my tether with it all and my breaking point was fast approaching. The manner in which she actively listened to me regarding issues I had faced was a breath of fresh air and instantly de escalated my mood and made it a much more productive encounter. Pay this woman more! She had a full understanding on my position and what needed to be down to resolve in my best interests. She effectively sorted my issues and got the matter put to bed with integrity, professionalism and a can do positive attitude. The service and commitment to customers was something I had very rarely experienced. An absolute credit to the company.

Very inappropriate end to using this service . Thanks to you myself and all of my neighbours have entered into a load of debt . All because you didn’t have a handle on the transactions whilst you were working with Southern Housing Group! And of course it’s us the customers and tax payers who have to pay for your incredible mistake! Rather than taking it on yourselves to help us you simply brush it under the carpet and pretend nothing ever happened!
So thanks for putting me in debt for the first time in my life

Very good customer service, quick response and efficient. Problem sorted without delay

Needed to register. Took Kerry 2 minutes via online chat.

I am elderly and needed help by phone to pay my first Utilities bill. A nice lady working for mysycous explained in full detail what would happen. After worrying, I’m now at ease.

This is my very first telephone communication with Sycous, and it’s been very pleasant. Kon was very patient and helpful in resolving my issues with setting up an account.

Having used Switch2 in the past which painfully took months to fix a simple problem, and having just converted from Switch2 to mySycous, my initial expectations with the sector were not too high. But after dealing with mySycous for the first time I am very impressed. It is a different world. mySycous responded and addressed my concerns in lightening speed. If it continues like that I will be a super happy customer! The analyst (Leah Jones) appeared as polite, thorough and knowledgeable and reached out multiple times throughout the process to confirm the information so that there could be no misunderstandings whatsoever. Top class analyst.

I had my issue resolved very fast by Leah Jones, she was very amazing and professional. Many thanks Leah.

On going issue it has got bad to worse started with being over charged and now they have left me with no heating or hot water and because they already sent a engineer out and everything looks good on there side they made it clear they won't be sending another one out so I've been stuck without for the passed 5 days and counting

Sophia was very helpful and professionally kind.

Zaira was very friendly and professional! Amazing customer service!

Customer service have no idea how to resolve a problem or to compensate for undue stress. Appalling way to treat a customer who was trying to pay a bill for his mom. Seem more happy to make threats even when the fault lies with their own appalling service.

They have good customer service, I had a problem with payment, I contacted them via email and they responded quickly and tried to solve my problem quickly. thank you

I called the company as I had topped up and the money hadn’t gone through to my meter. At first no one was able to help me but after the second call I was able to speak to someone with amazing customer service who was able to quickly solve the problem for me! He also gave great advice should I need to pop up again!