MYVOLTS Avis 139

I've bought several products from My Volts over the years - various replacement power supplies and also Candy Cords cables. They have all been high quality, low price and exactly as described on the website. Will keep coming back - great shop!

Items received were not suitable for the products they stated they could be used with as listed on the MyVolts website. The specifications clearly didn't match the hardware descriptions so completely misrepresented.

One of the items also arrived damaged with a very loose connection to the power unit. This must have been obvious at time of packing and the power adaptor was also poorly packaged and didn't even fit in the box provided. It arrived open and sticking out meaning it got wet during delivery.

I ordered a replacement power lead for a radio. I put make and model into the website and it brought up a lead. When it arrived the jack is far too big so obviously not the correct one.
When the company made contact they asked about the appliance etc and were then able to forward to me some extra jack connectors in order to make a fit. Spot on customer service

I had a couple of issues that were entirely my fault and the customer service here was exemplary. They bent over backwards spending time and money to make sure that I was happy with my purchases.

I've ordered a few items from Myvolts over the years. They've often resolved issues for me, and when a manufacturer doesn't supply a power adaptor (which I find ridiculous) or i need new but at a good price. My Volts always comes out on top.

Thanks again My Volts took it time getting here. But quality non the less 👌

Excellent experience with this company! Found exactly what I needed on the website. The price was very reasonable and the delivery lightning quick. I cannot praise this company too highly. Will definitely be recommending them to everyone.
My new power lead has resurrected my GPO record player and I am absolutely delighted!

Had a problem with the charger not connecting to an older model of an IKEA drill I had. The customer service was extremely helpful and caring, they sorted it very quickly.

Excellent communication from the MyVolts team. They were very quick to reply and helpful when I had queries. Great service, and I’d recommend using them.

Dusted down my old Roberts radio that must be around 30 years old and of course, charger long lost. Found one from this company and it arrived within a few days even tho it came from the Netherlands. Works perfectly! Excellent!

Perfect! Brilliant experience. My friend advised me to buy a Line6 PodGo pedal. I bought a second hand one without a power adaptor and everywhere online said that Line6 use a proprietary power plugin. I found myvolts, put in what I was looking for and paid. I received it within a couple of days and it works perfectly!

Extremely helpful and understanding customer support. Really appreciate it.

This company and their communication was spot on, and I was kept in the loop throughout as I had to purchase a lead I was unsure about!? Coming through for me the correct lead was founded, and swiftly sent onto me in the post!! Thank you Kindly!

The patience of the MyVolts team was second to none - I had unwittingly ordered the wrong item and they dealt with the problem with a generosity you don’t often see these days. I am now able to play our little record player again. Thank you so much guys.

I ordered and received a PSU for a Creative speaker. On arrival whilst the plug worked with the Creative speaker it felt a bit loose. I mention this to MyVolts and the response was excellent and an adaptor arrived very quickly which resolved the problem.

A company that listens and provides excellent Customer Service.

Great products, but more than that: fantastic customer service and experience.

I wasn't going to leave a review here too but I'm astonished at the response they gave to the review I left on the MyVolts link (which you can't access unless it's a 5star).

I simply stated I ordered a 6v adaptor for a Bush DAB and even gave the model number. The image that came up was not of an adapter that also needed a converter attached which is what I got.

Yes it works and it fits but I just wanted others to know that the image is only a representation of what you get and that you could just by the converter. I marked it fairly at 3 which I see as average. I'm now going adding a review to an established platform marking it a 2 because they responded and said:

Dear Customer, we hear that the power supply unit you received fits and "works fine". We also stated clearly that this is our myVolts-branded replacement. If it fits and works fine - in what way could it be better to match your expectations?

Errrm. Don't have an image of something you didn't provide maybe? Possibly explain you won't get what you asked for? Just the basics 🙄

***UPDATE***

Well, although it was a bit if a pfaff, the resolution has been a satisfactory one. An understanding and appreciation of the feedback was evident in the response - an apology and full refunds through Amazon.

The measure of a good company is how it responds when it falls short. I have reflected that by upgrading my initial 2 star rating to a 4 star rating.

I got a optix cord charger and it didn’t even work or fit, what a waste of money and I don’t feel like going through hoops and driving miles for $20 bucks they are such a rip off.

slow customer service - I have asked for a product replacement as the wrong cable was purchased - I never received a feedback or a response.

I would not recommend buying from them

Whilst I am sure the products may be good, unfortunately I have to agree with others that the admin etc is poor. I placed an order and they took the money straight away. Receipt emailed 3 Oct 2024. I allowed nearly two weeks to pass by, given what I had read about delivery times, their slowness and being based outside UK. I chased up only to find that they took the money 3 Oct 2024 but somehow marked my order as unpaid, so did not send it out. When we place orders online payment is taken immediately. The company sent me a receipt. It raises questions about their accounting systems.Unbelievable. At least they did not pretend it had been sent, or was the fault of Royal Mail.
Update 31/10/2024
Unfortunately, whilst customer service tried to send out the goods again matters went from bad to worse and there were further delays. ( I was kept in the dark about DPD and customs returning the goods).The company should make it very clear in bold on their website that goods will take a while and that they are being shipped from the Netherlands.I do not know why customs are returning their products. Shipping info is only seen in the small print. So if you are in no hurry then you can just order from them and wait, but keep in touch with the company as errors occur. The company has refunded me, so they have tried their best. I will upgrade 1 star to 3 stars, but they need to keep on top of system/ admin errors and communicate with customers more. Nearly a month to receive some plugs is way too long.

Fabulous company. Ordered a replacement plug for a Pure radio. Unfortunately the courier delivered to the wrong address. I sent pictures of my door and the delivered door. No poroblem, they re sent a replacement immediately.
I had follow up emails all the way to delivery. Don’t usually post but the service was so good I thought I had better make the effort.
Would recommend in an instant!