You’re literally unable to withdraw money from your account. Predatory and fake online casino. When you try to withdraw, it says: Error occurred during withdrawal Something unexpected happened during... Voir plus
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Slot games look to have lower RTP than standard online. Had one small withdrawal - it took them 4 emails and 8 days to process it. Beware the extra requirements at first withdrawal that are not requi... Voir plus
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Denisa was incredibly helpful and professional during our chat. She quickly understood my issue, explained everything clearly, and made sure I felt confident with the resolution. Her patience and frie... Voir plus
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After troubles with connecting to live support yesterday (2 attempts & 2 unresponsive people) I had the luck to have Madalina M. assist me this morning. She was prompt with reviewing my details, and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Delta Casino: Where Tradition Meets Innovation For over 55 years, Delta Bingo & Gaming has been Ontario’s most trusted destination for Bingo and charitable gaming. What began in 1966 in Hamilton has grown into a legacy of entertainment, community, and giving back. Now, with Delta Casino, we bring that same spirit into the digital world, offering Bingo, Slots, and table games right at your fingertips, anytime and anywhere in Ontario. A Safe, Trusted, and Regulated Experience Delta Casino is fully licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operates under iGaming Ontario (iGO), ensuring a safe, fair, and responsible experience. Built on a foundation of trust, transparency, and community, our platform offers secure gameplay with tools to help you play responsibly. We’re committed to continuously improving your experience. From smoother navigation to new features, our team is always listening, learning, and building for you. Why Play with Delta Casino? Trusted for Over 55 Years: A legacy brand rooted in Ontario’s Bingo and charitable gaming community Fully Licensed & Regulated: Operated under AGCO and iGO standards Responsible Gaming, Always: Set deposit limits, take breaks, and access self-exclusion tools Casino Wherever You Go: Enjoy immersive Bingo, Slots, and table games from home or on the go We Give Back: A portion of every dollar goes toward supporting local charities across Ontario Behind every game and feature is a dedicated team working to support you. At Delta Casino, people come first – our customers and our team alike. The heart of our platform isn’t just the technology; it's the people who power it. Together, we play. We give. We grow. Delta Casino is operated by Delta iGaming Inc., a licensed iGaming operator regulated by the Alcohol and Gaming Commission of Ontario. Our platform is powered through our agreement with Strive Gaming, a company licensed by the AGCO as a Gaming-Related Supplier. Every game on our platform is audited and tested for fairness, security, and performance. At Delta, your security, privacy, and peace of mind are our top priorities.
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- deltacasino.com
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Formal Dispute Regarding Promotional Changes and Account Handling | Ticket #19615
I deposited $20.00 on October 13, 2026, to participate in the Spintastic Tuesday promotion, which had historically credited free-spin winnings directly as withdrawable cash without wagering restrictions. However, without prominent advance notification of the material changes, the promotion was subject to a 5x wagering requirement and cash-first wagering rules.
When I contacted live support regarding my depleted cash balance, agent Jair instructed me to leave my remaining balance untouched while ticket #19615 was under supervisory review. Despite this instruction, team leader Kristine subsequently confirmed that further gameplay on my account had fulfilled the wagering requirement, converted the bonus cash into withdrawable funds, and ultimately reduced my balance to zero.
Although the platform maintained that the revised terms were in effect before my deposit, this does not address my concerns about the handling of my account during an active supervisory review or the lack of clear, prominent communication about material changes to a longstanding promotional structure. The combination of these issues created avoidable confusion and undermined my confidence in the platform's promotional practices and account-handling procedures.
13 octobre 2026
Avis spontané
Réponse de Delta Casino
Hello AJ,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your experience left you feeling frustrated and disappointed. We understand that changes to promotions that players have come to know and expect can create confusion, especially when there are questions about how those changes apply and when they take effect.
We also understand your concerns about the guidance you received while your inquiry was being reviewed. We recognize how important clear and consistent communication is, and we appreciate you bringing your experience to our attention.
Our goal is always to provide transparent information about our promotions and to ensure players receive support that is clear, accurate, and helpful. The playthrough requirement was introduced as part of updates to our promotions as we continue to refine our offers and support the overall player experience.
While we're unable to comment on specific account activity publicly, we have carefully noted your comments regarding both the promotional update and the handling of your inquiry.
Feedback like yours is important to us and has been shared with the relevant teams for review. We are continually looking for ways to improve the player experience, including how we communicate updates and support our players when questions arise.
Thank you again for taking the time to let us know about your experience.
Kind regards,
Delta Casino Online
I'd play elsewhere
Well it started out good they had pretty decent promotions 0 playthrough but unfortunately they got greedy and ruined it with a 5x play through which honestly aint to bad normally but the problem is its on your dime and bonus money doesn't count still they let you play the bonus money here i was thinking I had finished only to find out 0 playthrough was achieved
14 octobre 2026
Avis spontané
Réponse de Delta Casino
Hello Robert,
Thank you for taking the time to share your feedback.
We're glad to hear you enjoyed our promotions in the past, but we're sorry to learn that the recent changes left you feeling disappointed and confused.
We understand that updates to promotional terms can take time to get used to, especially when they're different from how a promotion worked before. We also understand your frustration regarding the playthrough requirements and how progress toward those requirements is calculated.
The playthrough requirement was introduced as part of updates to our promotions as we continue to refine our offers and support the overall player experience.
Clear communication is important to us, and we appreciate you sharing your experience. Feedback like yours helps us understand where we can improve and better support our players.
Thank you again for taking the time to leave a review.
Kind regards,
Delta Casino Online
Problems with deposit and withdrawal
Problems with deposit and withdrawal. The deposit didn’t show up in my account even though I received an email confirming that it was received. I had to contact customer service to have the funds deposited to my account. Then withdrawing funds didn’t function either. Customer service indicated it was due to me utilizing the mobile app. Therefore I switched to a couple of different laptop browsers. Still no luck. Customer service said it was due to location verification issues, but they were enabled. After numerous attempts I was finally able to withdraw funds. Way too much time was wasted on basic functions. I closed my account.
6 septembre 2026
Avis spontané
Réponse de Delta Casino
Hi Marc,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter issues with both deposits and withdrawals.
We recognize the inconvenience caused by the delays, the need to contact support multiple times, and the troubleshooting steps you were asked to complete before your withdrawal was successfully processed. We understand how this impacted your overall experience.
Your feedback has been shared with the appropriate teams for review as we continually work to improve our services and enhance the overall player experience.
We are sorry to hear that you felt closing your account was the best course of action.
We sincerely apologize for the inconvenience and wish you all the best.
Warm regards,
Delta Casino Online
DO NOT USE THIS!
You’re literally unable to withdraw money from your account. Predatory and fake online casino. When you try to withdraw, it says: Error occurred during withdrawal
Something unexpected happened during withdrawal. Please try again. My money is just stuck there. DO NOT DOWNLOAD THIS APP. Play any of the other trusted apps, like FanDuel, DraftKings, golden nugget, etc. DO NOT PUT YOUR MONEY IN HERE.
19 août 2026
Avis spontané
Réponse de Delta Casino
Hi Joseph,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be when you're unable to access your funds as expected.
We'd like to assure you that Delta Casino Online is a legitimate and licensed online casino and providing our players with a safe and secure gaming experience remains a top priority.
We will also make our Payments Team aware of your feedback and experience. If you're still experiencing difficulties with your withdrawal, please reach out to our support team directly so we can assist you further and provide any available support.
Live Chat: Available daily from 8:00 AM to 2:00 AM
Email: Reach us anytime at online-support@deltabingo.com
We apologize for the inconvenience and appreciate your feedback. We value our players and are committed to providing the best possible experience
Warm regards,
Delta Casino Online
Monster Bingo
To Whom it May concern,
I am writing to formally raise a concern regarding an incident that occurred today during the 1:00 PM Monster Bingo session at your Rutherford Road location.
I attended with my 83-year-old family friend, for whom I had purchased tickets and cards as an Easter gift. We were seated at Table 4, Seats 57 and 58.
During Game 4 of Double Action, my friend clearly called “Bingo” on B6. She immediately shouted “Bingo!” and kept her hand raised the entire time. From our perspective, she was the first person to call it. However, it was later indicated that there was another winner as well.
While the caller asked if there were any other Bingos, multiple people in our area were loudly responding “Yes!” and attempting to get the caller’s attention. Unfortunately, this was ignored, and the game was closed without acknowledging her claim. Given that this was a $2,000 prize, it should have been split between both winners.
There were no runners near our table at the time, which made it impossible to have her card verified promptly. We initially assumed she had been acknowledged, but when her winnings did not appear on the screen, I called over a runner. I was told that a manager named Paul would come speak with us.
Despite waiting through the next game, no one came. During intermission, we had to locate Paul ourselves. He informed us that he had reviewed the camera footage and stated that my friend did not call “Bingo” in time. I respectfully disagreed and explained that she was, in fact, the first to call it. While we were speaking with him, multiple patrons from our area approached and confirmed that they had heard her call Bingo first. Despite this, Paul did not appear willing to consider their input.
He advised that he would look into the matter further and follow up with us. However, no follow-up occurred. Near the end of the session, I went to his office to seek an update, at which point he stated there was nothing he could do. When I asked for his manager’s contact information, he provided the name “Andy” but refused to share any contact details. He instead advised me to email OLG if I disagreed with the decision.
I find this entire situation extremely disappointing. I do not feel that the matter was properly investigated or handled with the level of care it deserved—particularly given the number of witnesses supporting my friend’s claim. Additionally, the lack of floor staff during a busy Double Action game contributed to the issue, as there were no runners available to assist at the time.
My friend is a regular attendee at this location every Saturday evening, and this experience has been very upsetting for her. I believe that more should have been done by management to address the situation fairly and respectfully. At the very least, I would have expected proactive communication and a more thorough review of the incident.
I am requesting that this matter be reviewed again, including a proper assessment of the footage and witness accounts, and that appropriate action be taken to address the situation.
Thank you for your time and attention to this matter. I look forward to your response.
Tracy Pelaia
19 avril 2026
Avis spontané
Réponse de Delta Casino
Hi Tracy,
Thank you for taking the time to share such a detailed account of your experience. We understand how upsetting this situation must have been for both you and your family friend, especially given the circumstances and the significance of the prize involved.
We appreciate you bringing these concerns to our attention. As this matter relates to a land‑based gaming centre, we kindly ask that you contact info@deltabingo.com, where your message will be directed to the appropriate team for follow‑up.
Thank you again for reaching out and sharing your experience.
Warm regards,
Delta Casino
Dont put your money in unless you want…
Dont put your money in unless you want to choose from a selection of id say about 200 of the worst slots around
14 avril 2026
Avis spontané
Réponse de Delta Casino
Hi Josh,
Thank you taking the time to leave a review. We understand that game choice comes down to personal taste, and not every player will enjoy the same slots.
We offer a wide range of games and are always working to improve our selection. If you have suggestions or would like help finding games you might enjoy, our support team is happy to help.
You can reach out to our Customer Support team via Live Chat, available daily from 9:00 AM to 1:00 AM, or by email anytime at online-support@deltabingo.com.
We’re always working to improve the online experience and appreciate you being part of our community.
Warm regards,
Delta Casino Online
up winnings
They honestly need to up their games..used to be $75 for 1 line and $200 for 2 lines...since covid u have removed it..covid is over and u make plenty of money that it can go back to normal...i dont even like going anymore..not worth it..i just play mainly online..change it
13 avril 2026
Avis spontané
Réponse de Delta Casino
Hi Lise,
Thank you for taking the time to share your feedback. We understand that preferences change, and we appreciate you letting us know your thoughts.
If you prefer playing online, Delta Casino Online offers a wide selection of games that you can enjoy anytime through our website or mobile app.
We’re always working to improve the online experience and hope you’ll find something you enjoy there.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
Not worth the bother
Tried playing bingo and noticed it was the same ones winning over and over again. Not enjoyable at all. Not expecting to win but would be nice to see others win too. No fun watching the same persons win round after round. Website very glitchy and not a great variety of slots.
8 février 2026
Avis spontané
Réponse de Delta Casino
Hi Stephanie,
Thank you for taking the time to share your feedback. We understand how important it is for the experience to feel fair and enjoyable, and we’re sorry to hear this was not the case for you.
Our games operate using random systems to ensure fair play for all players. While outcomes can sometimes feel repetitive, results cannot be influenced.
We understand how this can be frustrating and appreciate you taking the time to let us know.
Warm regards,
Delta Casino Online
The new platform is absolutely…
The new platform is absolutely terrible!!! When you open a game, you may get a normal looking screen or a very tiny looking screen. If it’s in tiny mode, you will not see the amounts of what you’re betting, what your balance is or what you’re winning. Constantly have to go in and out and hope you catch a normal screen.
The chat icon is a purple box at the bottom of your screen that you cannot close. It covers up information on the screen that you would like to see when you are actually betting, winning winning or how much your balance is. I was advised to use the box on the top right of the screen with the four arrows to enlarge the screen. I had already tried that, and it does not WORK!!
Also, the site is full of slingo games, which I absolutely can’t stand. The bingo cards and games don’t make sense anymore. Also, I have to constantly revalidate my location or I get knocked out and have to sign back in again when in fact, I have not even moved out of my . Your new platform gets a HUGE THUMBS DOWN from me!!! 👎👎
5 décembre 2025
Avis spontané
Réponse de Delta Casino
Hi Dianna,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear about your experience with the new platform and understand how frustrating it can be when things don’t work as expected.
Since your last review, we’ve made changes and improvements to our site to help improve performance, layout, and overall usability.
We truly appreciate you taking the time to share your experience. If you’re interested, we invite you to check out the site again to see the recent changes we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
This website is not a safe way to…
This website is not a safe way to gamble. I made a deposit and it was taken from my bank account but then they say they never got it. The new website is full of bugs and risky. Stay away!
1 décembre 2025
Avis spontané
Réponse de Delta Casino
Hi Karo,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning this situation can be. Deposits can occasionally be delayed or pending depending on the payment method used, but funds are never taken without being properly tracked.
Our platform operates using secure systems, and we take account safety and transactions seriously.
Since your last review, we’ve made changes and improvements to our site to help improve performance, layout, and overall usability.
Your feedback is important, and we appreciate you bringing this to our attention as we continue to improve the site.
If you have time, feel free to check out the site again to see some of the updates we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
Used to be really good slot games and…
Used to be really good slot games and bingo games, but they're terrible now. All mainly Slingo slots. I hate it, and since the new site, I haven't won anything, so no idea what the payout is like, but it's absolutely terrible now. I hate it.
17 novembre 2025
Avis spontané
Réponse de Delta Casino
Hi Lori,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the games you enjoyed have changed and the experience no longer feels the same.
Since your last review, we’ve made changes and improvements to our site and continue to review player feedback as we make updates to improve game variety and the overall experience. All games operate with random outcomes, though we understand that changes to the platform can still impact enjoyment.
We appreciate you sharing your thoughts, as feedback like yours helps guide future improvements. If you have time, feel free to check out the site again to see some of the updates we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
Their newest update this online portal sucks, BIG TIME.
I've yet to have a very pleasurable experience using Delta Bingo online portal!
Since this recent update, it's worse than what it was before! I'm still on unceremoniously dumped from a game during play automatically logged out all at the same time. This I find to be unacceptable. There has got to be an ombudsman, possibly OLG, where someone can complain to hold them to account. When I initially signed up for it, I had to threaten them to refund my money and terminate me from their platform since my login access would not work.
Two strikes ❌️❌️, one more ❌️, and I will be done with Delta Bingo online, and have my profile removed from their platform. OLG Online has issues but they have better customer service this this platform. Delta Bingo Online is worse!
15 novembre 2025
Avis spontané
Réponse de Delta Casino
Hi Rod,
We appreciate you reaching out and sharing your experience. We’re sorry to hear about the issues you’ve encountered and understand how frustrating technical interruptions can be. That’s not the experience we want for our players.
Since your last review, we’ve made updates and improvements to the platform to help improve stability, performance, and overall usability.
We’d also like to note that Delta Bingo Online is now operating as Delta Casino.
We appreciate your feedback and, when you have time, invite you to check out Delta Casino to see the recent updates we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
This site is corrupt
This site is corrupt. If you deposit the funds don't go into your player account.
During games it freezes and keeps saying reconnecting.
Nothing works on the site
Theres nothing but technical issues.
Don't deposit or trust this site
Problems with wirhdrawls that takes them weeks to address.
It's a nightmare
The site us corrupt.
They just did a soft launch of delta casino its even worse
My deposit did not go into player account
Site kept freezing
No customer support
warning don't trust this site
I spent hours tonight on chat and support kept saying the site just launched the delta casino and nothing but technical issues.
I font even know where my deposit is still.
It's brutal and frustrating and no one assists you.
Don't deposit. You will regret it
13 novembre 2025
Avis spontané
Réponse de Delta Casino
Hi Pat,
We appreciate you letting us know about your experience and are sorry to hear that it’s been frustrating. This is certainly not the experience we aim to provide our players.
Our platform operates using secure systems, and we take account safety and payment transactions seriously.
Since your last review, we’ve made updates and improvements to the platform to help improve stability, performance, and overall usability.
We truly appreciate your feedback and, when you have time, invite you to check out Delta Casino to see some of the recent changes we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
Nightmare
Let me tell you — this site might look trusted, but it’s been nothing but headaches for me.
My very first deposit on October 31st ($25) got lost. It didn’t load into the system even though the payment was accepted. I’ve been having to contact support every few days and open tickets just to find out where my deposit went. They claimed they had to “find it” and manually cancel it, but it’s been almost a week and a half now, and I still haven’t gotten my money back. Honestly, it seems like it may have gone into someone else’s account.
On top of that, the games constantly freeze and ask you to revalidate, so you’re always restarting. Two of the games have been “stuck in play” for over two weeks and won’t even open.
The site is full of glitches and bugs — and after losing my money, I don’t even want to play anymore. Save yourself the stress and steer clear of this headache of a game.
31 octobre 2025
Avis spontané
Réponse de Delta Casino
Hi Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how concerning this situation can be. Deposits can occasionally be delayed or pending depending on the payment method used, but funds are never taken without being properly tracked.
Since your last review, we’ve made updates and improvements to the platform to help improve stability, performance, and overall usability.
We truly appreciate your feedback, as it helps us identify areas that need improvement. If you have time, we invite you to check out Delta Casino again to see some of the recent updates we’ve made.
You can visit our website here:
https://www.deltacasino.com
Or download our mobile app:
App Store: https://apps.apple.com/ca/app/delta-casino/id6758727855
Google Play: https://play.google.com/store/apps/details?id=com.delta.casino
Warm regards,
Delta Casino Online
Radu was fantastic to deal with
Radu & Mihail were fantastic to deal with. Fast response and the conversation felt genuine
28 septembre 2025
Avis spontané
Réponse de Delta Casino
Hello, Aaron!
We truly appreciate the time and thought you put into sharing your feedback!
At Delta Bingo Online, we are dedicated to ensuring that all our players enjoy the highest quality and service, as we strive to provide the best experience possible.
Thank you once more for your review, and we hope you continue to have wonderful moments enjoying all the games and prizes we have available!
Warm regards,
Delta Bingo Online Team.
Super pleased
Jose David is who I spoke to. He patiently blocked my account for me when I realized I may become an addict. He answered all of my questions well
Really...if u wanna hit the tables and u want good service...look no further folks. 24/⁷ live chat and the are helpful and courteous.
28 septembre 2025
Avis spontané
Réponse de Delta Casino
Hi, Brent!
Thank you for your feedback!
We sincerely appreciate your kind words and are glad our colleague delivered the high level of support we aim for.
Thank you for sharing your experience!
Kind regards,
The Delta Bingo Online Team.
All of the people who have helped in…
All of the people who have helped in the past couple pf days were great especially Maria, Ana, and Mada.
September 21st to the 23rd.
23 septembre 2025
Avis spontané
Réponse de Delta Casino
Hello, Shannon!
We’re so grateful for your fantastic review! It really made our day!
Knowing that our efforts resonate with customers like you is incredibly rewarding. Your kind words inspire us to continue working hard and providing the best possible experience.
We’re delighted to have you as part of our community and can’t wait to help you create even more great memories.
Best wishes for all your gaming adventures ahead!
Kind regards,
The Delta Bingo Team.
Quick service
Quick, friendly fast service . She was very helpful and pleasant
11 septembre 2025
Avis spontané
Réponse de Delta Casino
Hello Natasha,
Thank you so much for your amazing review! It truly brings us joy to hear from satisfied customers like you, and your thoughtful feedback is greatly appreciated by our team.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Kind regards,
Delta Bingo Online Team
The interface is simple and easy to…
The interface is simple and easy to understand. There are very few games though.
3 septembre 2025
Avis spontané
Réponse de Delta Casino
Hi there Salvador! 👋
Thanks so much for your review! We're really happy to hear that you find our interface simple and easy to use—that’s exactly what we aim for. 😊
We appreciate your feedback about the number of games and want you to know that we’re actively working on expanding our selection to bring you even more variety and fun. Your input helps us improve, so thank you again!
Looking forward to seeing you back soon!
The Delta Bingo Online Team 🎉
Delta bingo Etobicoke
Delta bingo Etobicoke. It was my first time at the Delta Etobicoke location. I must say that the staff is great, but I must also say that Shereen is excellent. She welcomes you with a friendly smile, continually checking in and out to ensure you feel at ease and have fun at the same time. Shereen goes the extreme way to explain the program, and I'm making sure you are playing the right game. For a new player that never played bingo before, I must say I felt like a pro. Thank you, Shereen
18 août 2025
Avis spontané
Réponse de Delta Casino
Hello Annie,
We wanted to take a moment to thank you for your amazing review. It's always great to hear from happy customers, and we are thrilled that you enjoyed playing with us!
Our team is dedicated to providing our players with top-notch games and an unforgettable gaming experience, and your positive feedback is a reflection of their hard work.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
Best regards,
The Delta Bingo Team
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