Optimum Avis 

OPTIMUM IS THE WORST. Their service is horrible and their internet service unreliable. They seem to think that because they once had a monopoly on Long Island, customer will continúe putting up with their poor service. I lost my internet connection on July 24, and after multiple troubleshooting calls with customer service, they finally decided to send a technician. However, the earliest appointment they could offer was five days later, on July 28, between 2 and 5 pm. The technician didn't arrive until 6:30 pm and was unable to fix the problem. He informado me that another Optimun technician had cut the line connecting my house to the main box in order to install Internet service for a neighboor. Who would do something like that? Apparently, Optimun would. I was then told that another technician would come out the following day to complete the repair. When no one showed up, I called customer service and was told my appointment was not scheduled for the next day after all, but for August 4, a full week later. Who do they think they are, expecting customers to go without Internet service nearly two weeks? The same day I learned my appointment had been pushed to August 4, I called Verizon. They scheduled installation for the very next day. OPTIMUM IS THE WORST. DO NOT USE THEM

If I was able to give optimum mobile a negative star I would. Do NOT trust this company. I added a mobile device to my internet service and within weeks my internet account of over 30 years was hacked, the one credit card I used to pay for phone had thousands of dollars charged to it and the phone line was then authorized to be ported to another carrier. This company uses a third party call center and I believe possibly their employees committed identity theft because optimum themselves have taken no responsibility at all! DO NOT TRUST OPTIMUM MOBILE. THEY ARE THIEVES AND SOMEONE MAY BE SELLING YOUR INFORMATION! BE EXTREMELY CAUTIOUS

Told optimun to disconnect services by end of billing date July25 -26 2026. They acted like they did not understand. Kept transferring me. Asking the same questions over and over, ignoring me etc. They told me to:return 3 boxes or modems and confirmed the numbers on each piece. I drove about 40 miles to their store and returned equipment and was given receipt by a woman. She confirmed nothing was owed and I did not need to returns cords and remotes which I was told to return also. All Equipment was returned within 3 days to their store. Then these thieves called me multiple times threating me with a bill and asking about the equipment. Now I get a bill for 325.00 for the same equipment they have in their system. Their agents are the worst I have ever dealth with. They ignore you , repeat the same asinine scripts transfer you multiple times, call from different no.and bill for equipment you verified with them and returned in person to their Optimun store withinin their time frame. Then called me multiple times after, I returned the equipment. Then send a bill for 325.00. I have spent many hours over the phone with these dishonest, crooked, vindictive, evil people. I will never use them again. Also other person I know said they did the same things to them! They need to be held accountable by the Attorney General, FTC, BBB, consumers and courts. They should not be in business!

Bad customer service. bad mobile service. I had my mobile phone transfer to optimum the service was nothing but hell. No service at all. they gave me nothing but bullshit BUT excuses. Trying to switch over from optimum to another provider they gave me extremely a hard time. If Anybody is trying to transfer THE MOBILE PHONE I'm telling YOU right now DON'T DO IT. THE SERVICE IS HORRIBLE. WHEN IT COMES TO CUSTOMER SERVCE OPTIMUM HIRES TO MANY DEAD PEOPLE THAT HAS CLUE. YOU GET THE RUNAROUND. OPTIMUM NEEDS TO FIRE ALL THE DEAD PEOPLE. LADIES AND GENTLEMEN DON'T GET OPTIMUM SERVICE ESPECIALLY THE MOBILE PHONE NOT WORTH IT. I'M GETTING RID OF OPTIMUM.

This network is bullshit! All I needed was my transfer pin and they either hung up on us or kept us on hold for 2+ hrs! Refusing to give us the pin. Insinutuating my dad didnt take his medication and was crazy. A Zack Ahmed based abroad was the one with the most bullshit. We have it on recorded line. So what we are going to do is report to FCC. Because this carrier is legally required to give us our transfer pin and not withhold it. Optimum I still need my transfer pin

They deserve no stars. Impossible to cancel. I returned my equipment and was then slapped with a return fea which i had to call to get rectified.

My real issue is a tech I had. I am a young woman. My building has three units. I had called a tech one day and one of the other units the next day. My tech freaked me out and was a weird older man. He chose to come back the next day for my neighbors job. According to her he said I “was sexy and wanted to see me again”. I have never been so digested by the lack of professionalism and respect. I called to report the tech. The cooperate office reached out and said they couldnt do anything. Over all disgusting company.

The phone service is awful. I am not receiving calls, text messages, calls do not go through. As been awful from the start. My son had to leave and go back to T-Mobile. I had to stay, locked in for 60 days due to phone upgrade. I just got a code that I requested 26 minutes ago!

Their customer service is absolutely clueless. I tried to connect my apartment to their service through the phone, but the representative didn't even know about the $100 off promo. They first said it was for phone lines, not house internet. Then I said the website still allowed me to use the promo when I tried to sign up through the website. I asked the representative to use the promo while I was on call with them, but they said they couldn't add it unless I did it through the website. So I asked why I shouldn't just sign up through the website and they told me that the website sometimes doesn't go through fully even though it says it does. This is a major red flag for an internet company to not have a reliable website.

Do NOT do anything with their customer service line. Do everything you can through the website. The website doesn't lie at least. I got the $100 off promo through the website. My friend wasn't so lucky and made an account on the phone and now has to go through customer retention to even try to get the promo.

This company keeps playing this stupid AI ad on my television and I would rather eat glass than listen to it again

The fraudulent scammers at OPTIMUM (formerly SuddenLink, now Altice owned and renamed) attack again! One more scam! I just received an email from Optimum stating that my new increased charges are X because of some recent Optimum service upgrade; what? I DID NOT REQUEST OR ASK FOR ANY SERVICE UPGRADE! They just decided by themselves that I needed to be charged extra for something else: High Definition DigitalLink services! WTF is that? NO IDEA! Just another useless, needless, not wanted, not requested way to still more of my money!
Did I ask for this? Nope! Do I need it? Nope! Do I want it? Nope!
STOP STEALING FROM YOUR CLIENTS OPTIMUM!
My monthly charges are now almost double ($250!!!) of what they were when I signed up for their services and it's all CRAP! They should be investigated, sued and shut down! Worst ever service! Lousy customer support! Everything about this company is SUBPAR!

I was promised by a sales representative, he only gave me his first name: Leo, if he was honest, to purchas a fourth line with a lifetime promotion and pay oony 75 total for the 4 lines. It was a lie. The bill came over 145 dollars. I had to spent one hour on the phone with another person to get it fix and I was told that every 3 months I have to call to renew the discounts. One more dissapointment from Optimum Mobile and I will leave. I already have other options.

six days no service, no response from manager that was supposed to call me with 24-48 hrs, the reason, is because they do not plan on doing anything other than ignore the problems. Folks if you have a problem with optimum, file a complaint with the Federal Trade Commission-FCC, and
the Consumer Fraud Protection Bureau-CFPF,
and your congressman or congresswoman. This will absolutely force Optimum to do something other than shuffle people around and do nothing. folks let the complaint filing begin!!!!!!

So we finally had another internet provider to go with and we finally made the switch after the bad it should i say worst experience with optimum. After canceling we recieved a call from Gabrial the financial manager whom actually convinced us to go back after guaranteeing us that would give us 6 months free which 3 months in we get a bill. We reached out to gabrial numerous times and he says “ I apologize there isn’t anything i can do bc he applied the credit but bc they don’t can’t give 6 months he wasn’t able to show proof. We argued that he need to make things right we only went back cause we figure that was a great deal. This was about 2 months in and still couldn’t get it resolved and when e we finally spoke to a representative bc Gabrial no longer would answer our calls we had a lady named Helda who said that she will have the fees waived and that’s only needed to pay 26 to have or internet up and running but we don’t owe anything we said she said we can’t waive that fee it’s from the system. We finally agreed to go head and pay it and she promised ii t would go back into our account it’s just to turn the internet back on she said. She then transferred me after I paid and long story short we never got our money back. This company are the worst internet provider possible be very aware they are crooks and will continue lying to gain your business or get money from you and then have you going through a never ending loop of excuses till you have no chose but to give up. This company needs to be shut down and they’re customer service all the way down to management are all liars. They internet sucks and every other month their internet is down and they won’t credit you for the inconvenience. After 12 if you sleep late expect the internet to be extra slow. Please go else where these people are liars and crooks don’t let them be your internet provider.

Clear back in May I call in to get my billing cycle moved to a closer date to the beginning of the month they told me they could do that so I had to have them take it off auto pay so that I wouldn't get hit with a bill next month because I'm on fixed income then I had to turn around and put it back on auto pay they told me they could do that since then I've been trying to get them to set me back up on auto pay they've told me six different times on six different occasions that could do that for me but yet to be done!!!!they haven't been able to do that for me yet.i don't understand why it's so hard for them to take my information and just get me set up on auto pay?????

There are no greater scammers in all of America than these people. Once they get your billing details, they charge you two or three times in a single month. When you call them, their customer service is incredibly rude and hostile—they practically act like they don't know anything. Their billing department is even worse; if you ask for why I have been charged, they totally refused and lie and never try to give you refund even they have accepted that they have been charged you over paid still they act like they don’t know nothing totally scammers r, they claim there is no refund option, yet another representative say the refund has already been issued—they tell all sorts of conflicting lies. do not never ever trust them and don’t take their Internet or any lines.
I used their internet service for 14 days, but the quality was terrible, so I immediately switched providers and paid the extra fee to cancel. Despite that, they charged me an additional $96.

Optimum has NO customer service! They have "agents" in a foreign country (it is very difficult to get an actual human being on the phone). The "agent" can listen to you, but is "not authorized" to actually DO anything except "file a report," which apparently must go directly into a trash bin for all the good my 8 "reports" have done. Optimum owners plainly do not want deal with their customers at all.

There are errors in my bill, errors in my account, and the website prevents me from paying my bill on line. This has been going on for eight (8) MONTHS and there is NO way to speak with ANYONE who can actually DO anything. I'm so fed up with it that I'm making other arrangements for my Phone, TV, and Internet - it just isn't worth the aggravation anymore. Optimum is, without question the WORST service I have ever had.

Optimum has effectively built an IMPENETRABLE FIREWALL between themselves and their customers. There is NO WAY to contact ANYONE who can actually DO anything to HELP a customer with an Optimum failure or problem they have caused you. I feel sorry for the poor agents. It is not the agents' fault; they have been given a job that I guess is just to sit there and take abuse because their employers (Optimum) won't let them actually DO anything to help the customers.

There is room on this form to put the date of the experiece, but not room for 10 similar repeated instances.

At this point, I'm actually considering reporting them to the FTC or FCC - I have to find out the appropriate agency (if Trump hasn't dismantled them all yet).

Altice (previously known as Suddenlink and Optimum) is the only game in town for internet in our area of Flagstaff, Arizona if you want speeds of "up to" 1G. The caveat "Up to" term used by data carriers actually means you'll get their advertised speeds only if you live within 100 yards of the source of the signal or 'Head End'. As your mileage from the Head End increases, your speed drops. We live roughly three miles away and our speed is consistently 700 to 800 Mbs. The only thing we're happy with regarding Altice service is the internet speed. Literally everything else about the company is an absolute dumpster fire of inept customer service. If you are unfortunate enough to have a service issue with them, steel yourself for the worst. Calling into their Customer Service number, cues you up into a literal hours long wait (yes, I've actually waited on hold with them for over an hour), listening to a recording that tells you your wait time is just "two minutes." Dropping off the line and calling back, sometimes results, inexplicably, in a shorter wait period, also trying another of their many other Customer Service numbers or using 'Chat' may work, but don't rely on it. When you finally land a representative, a very short conversation (in difficult to understand, east Indian accent) takes place regarding your problem, then they launch themselves into a series of attempts to up sell you additional services e.g., cell service and service protections plans. This, before they've done any actual work on your problem. You literally have to tell them to stop talking and move forward with fixing your issue. If your problem is e.g., a non-working component of your total service, you will be expected to assist them in resolving it. This is assumed by them and at no time do they ask if you are capable of assisting them. Expect to be told to access their equipment, power it down, power it up, push reset buttons, unscrew and reconnect cables, describe wiring and then do it all over again as many times as they demand. Why Altice thinks they can expect a customer to 'work' for them is beyond the pale. We are paying them a healthy amount every month for their product, yet they expect us to help them repair it. This is a stunningly inappropriate and invasive business model for which they arbitrarily expect you to cooperate. My most recent service issue with them was the loss of my telephone 'landline' service which is provided over their cable. I spent the greater part of an hour unplugging and reconnecting equipment for them, dragging phones around my house, resetting their modem, answering questions about which lights were on and which were off, crawling around on the floor under furniture etc., and at 79 years old, it's not easy -and I've had it. In the future, if I have to call Altice for any type of outage, I'm going tell them up front, before they try selling me anything, that I'm in a wheel chair, cannot do any work for them, and they need to send a technician out to fix the problem.

Horrible!! Once you have the TV and internet it is fine but when you try to get customer service when their pricing skyrockets you get promised by overseas customer service people who DO NOTHING. They are liers and scammers

I purchased a house and like the previous owners, I used optimum internet... so far they have sent me 2 full sets of equipment, disconnected my services 3 times, and assigned me 3 different account numbers.... I have about 6 hours of phone time logged with the customer service team and 4 hours with the I T department. All for a system that was working just fine , but they disconnected it for an unforeseen reason and now I have to set it ALL up AGAIN....... did I mention that I work from home and every hour I am off line is $

My bill went from 60 a month to 87.24 because someone stole my identity and my bill never got paid. I paid everything back, but never got my same price back. Terrible customer service on the chat