Rheem Manufacturing Company Avis 62

My Rheem hot water system is only 4 years old and has already stopped working. I chose Rheem because of its long-standing reputation for quality and reliability, but unfortunately that has not been my experience.

After looking into the issue, I have found that many other customers have reported premature component failures as well. A hot water system is a significant investment, and I would expect it to last far longer than four years before experiencing major problems.

Rheem has built its brand on quality, but based on my experience, the product has fallen well short of those expectations. I hope Rheem takes these concerns seriously and improves the reliability of its products moving forward.

I bought a Rheem hybrid water heater specifically for its scheduling feature. As an off-grid homeowner, I must schedule the unit to run only during daytime solar hours.Rheem just removed the "off" function from the schedule completely.Because of this brilliant update, the unit will now drain my battery bank every night. Combine this with constant app and Wi-Fi failures every 3–6 months, and the system is unusable. Rheem’s update completely bricked my energy management plan. I am now forced to buy a new water heater from a competitor just to protect my power grid. Absolute failure. I just can't imagine what the Dev team were thinking!

Found every excuse under the sun not to stand behind their warranty. Gave up, very disappointed with the customer service. Go elsewhere.

Our brand new hot water heater stopped working. Rheem has a great customer service process, they walk you through a diagnostic to determine what part needs replacing. They offered to send the part, 2 working days.. Our home is remote and it is the beginning of a long weekend. We are looking at a total of 10 days without hot water. I asked for technical advice in getting the correct part at Home Depot(their distributor). It is an easy install. Would save them lots on a service call. Too much trouble. I would find a different manufacturer.

​🛑 FIRE HAZARD & FRAUDULENT CUSTOMER SERVICE — DO NOT BUY!
​Rating: ⭐☆☆☆☆ (0/5 Stars if I could)
​If you value your home, your family’s safety, and your sanity, DO NOT BUY THE RHEEM 13KW TANKLESS WATER HEATER. This piece of junk is a literal ticking time bomb.
​After only a few years of light use, the heating element completely failed, began leaking water directly onto the 240-volt electrical connections, and started smoking and short-circuiting. We are incredibly lucky we caught it when we did, or this cheap unit would have burned our entire house to the ground. It is an absolute fire hazard.
​As terrifying as the physical failure was, Rheem’s "customer support" is an even bigger joke. Trying to get a hold of anyone is a dystopian nightmare.
​The Phone System: You are trapped in a broken IVR phone menu loop that intentionally routes you in circles to avoid letting you speak to a human.
​The Text Chat Scam: After wasting time on the phone, the automated system forces you to switch to a text chat. I dutifully went through every single automated step, uploaded my info, and at the very end, the system just popped up a message saying "Call Ended by Rheem Support" and disconnected.
​It is completely impossible to get in touch with a real person. Rheem takes your money, sells you a hazardous appliance, and then builds a digital fortress so you can never hold them accountable when their product fails.
​This company should be ashamed. I will never buy another Rheem product as long as I live. Save yourself the stress, the money, and the potential house fire—buy from literally any other brand.

Awful brand, awful company. Our water heater is a couple years old. We have a faulty gas valve, come to find out all Rheem products manufactured between 2019-2022 have the same issue and yet they have not had a recall. We are still under warranty, they are sending the replacement part and it will take 3-4 days to arrive via FedEx (no hot water for our family but no rush on their faulty part), I have to pay for labor to replace the part on top of waiting 4-5 days for a replacement part. DO NOT BUY Rheem brand.

Our hot water heater was a bust from the get go.

We purchased our product from Home Depot and once it was installed, there were numerous malfunctions and defective parts, which broke down. We had leaks, sensor issues, and eventually the shorting out of a heating element.

We reached out to customer service and got the runaround. Our first contact, the agent took our information and told us a contractor would be reaching out to us within 24 hours to schedule the installation of a new heating element. When we did not receive a call, we followed up and were told there was never a request to have the sevice done. A second person took our information, but essentially was no better because the contrator availability remained unscheduled.
With all of these problems, all occuring within a couple of weeks, we decided to return the unit to our local Home Depot. As we pushed it in on a cart, one of the associates who was handling returns said, "It must be a day for hot water heaters!" We observed another Rheem unit sitting on a cart, that was returned just before we arrived.

Because of the inconveniece of not having any available hot water, we were forced to impose on my father and his wife and stay with them, out of town, which forced us to lose work days.

WARNING: STAY AWAY FROM THIS COMPANY AND THEIR PRODUCTS! YOU WILL REGRET IT!

Our hot water heater was a bust from the get go.

We purchased our product from Home Depot and once it was installed, there were numerous malfunctions and defective parts, which broke down. We had leaks, sensor issues, and eventually the shorting out of a heating element.

We reached out to customer service and got the runaround. Our first contact, the agent took our information and told us a contractor would be reaching out to us within 24 hours to schedule the installation of a new heating element. When we did not receive a call, we followed up and were told there was never a request to have the sevice done. A second person took our information, but essentially was no better because the contrator availability remained unscheduled.
With all of these problems, all occuring within a couple of weeks, we decided to return the unit to our local Home Depot. As we pushed it in on a cart, one of the associates who was handling returns said, "It must be a day for hot water heaters!" We observed another Rheem unit sitting on a cart, that was returned just before we arrived.

Because of the inconveniece of not having any available hot water, we were forced to impose on my father and his wife and stay with them, out of town, which forced us to lose work days.

WARNING: STAY AWAY FROM THIS COMPANY AND THEIR PRODUCTS! YOU WILL REGRET IT!

We bought and had installed a Rheem HVAC unit in 2019, it's been nothing short of a disaster since. We have had numerous issues with heating and cooling. Now that the unit is not working. We are stuck again with the high costs of repairs. I decided to do some research to find out if this was as rare an issue as Rheem suggested. We found out it is actually very common. So common there are over 22,000 complaints just on 3 sites and there are many other sites with the same complaints. Our unit stopped working because it has another leak. And now the original company I bought from wants $2000 to fix we still have 3 years left on the warranty. So far we have spent almost 3 times what we originally paid for the unit. We called around to find a better deal, NOPE, not one of the 7 companies we called will " touch the unit ". They all say the same thing, mu unit and many others from Rheem will fail and they were tired of getting bad online reviews because Rehems products are built to fail. And most won't last for the 10 year warranty, and that Rheem knew about their defective products before they ever hit the market. Every company said they would advise getting another unit because the continued cost of repairs will most definitely be astronomical. Rheem blames the installer and the installer blames Rheem. So the shitshow begins. My advice to anyone considering ANY Rheem product is to buy from another company.

I have a two year old 80 gal performance hybrid water heater that failed. I am the second owner. Warranty is not transferable after 30 days of home purchase. Customer service from Rheem was horrible. Do not buy

Our electric instant water heater has not lasted more than six months at a time. Over the past two years it has been repaired or replaced more than five times. The most recent replacement failed after just five weeks.
Each time we book a service, the technician comes to assess the issue but only fixes it on a second visit, leaving our family without hot water for several days.
Extremely disappointed with both the product reliability and the service process. I would not recommend using them.

Very disappointed with Rheem.

We purchased a Rheem heat pump water heater less than a year ago. During a severe winter polar vortex, the unit completely failed, leaving our household without hot water for nearly two weeks in record cold temperatures.

Customer service delays and miscommunication made things worse. I was initially told the issue was a failed part and waited days for a replacement due to storm-related shipping delays. After 10 days without hot water, boiling water daily just to get by, the replacement part arrived—but the unit still didn’t work.

Only then was I told the issue was likely electrical and not covered. At no point earlier was this possibility mentioned. Had it been communicated upfront, I would have contacted an electrician immediately instead of waiting almost two weeks.

The only compensation offered was $150, which does not come close to covering the hardship, missed work, and stress. Promised follow-ups never happened.

For a company that promotes reliability and customer care, this experience was extremely frustrating.

I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start.

In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor.

I’ve contacted Rheem directly to try to resolve this and was told nothing could be done beyond parts coverage. At that point, the warranty offers little real value when labor costs alone are nearing replacement pricing.

This has been an expensive and frustrating ownership experience. Based on reliability, support, and total cost of ownership, I would not choose Rheem again and would advise others to look elsewhere.

I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start.

In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor.

I’ve contacted Rheem directly to try to resolve this and was told nothing could be done beyond parts coverage. At that point, the warranty offers little real value when labor costs alone are nearing replacement pricing.

This has been an expensive and frustrating ownership experience. Based on reliability, support, and total cost of ownership, I would not choose Rheem again and would advise others to look elsewhere.

I purchased a home a couple of years ago that included a Rheem water heater. The unit has failed prematurely, well within what any reasonable consumer would expect for a product of this nature.

The tank developed leaks at the bottom and at the valve, rendering the water heater unusable.
Here are the details:

Model Number: XG50T06EC38U1
Serial Number: Q051824708
Manufacture Date: 30 JAN 2018
Issue: Tank leak at bottom and valve

While I understand Rheem’s Limited Warranty is non-transferable, many states—including Texas—recognize an implied warranty of merchantability, meaning products should function for a reasonable period under normal use. A water heater failing this quickly does not meet that standard and strongly suggests a manufacturing defect.

I contacted Rheem requesting goodwill assistance (such as a discounted replacement or parts support), but was informed they do not stand behind their products in these situations. This is unacceptable for a major brand that promotes quality and reliability.

Desired Resolution:
I am requesting Rheem provide a goodwill solution—either a discounted replacement unit, parts support, or another reasonable option. A failure of this magnitude within such a short timeframe undermines consumer confidence and brand reputation.

Not a good experience and expensive call out fee. Spent $800 trying to fix a 2.5 year old hot water service. Problem not resolved and technician who phoned was quite abrupt

We had to replace the water heater 5 years ago. the house is only 12 years old. Then yesterday, the plumbing company discovered that the Rheem water heater was cracked and leaking. This one was only 5 years old. Then we had to pay an additional $2000 to have it replaced. This is a ridiculous situation and the quality of Rheem products is abominable!!!! Do not by from this company. You will wind up replacing it over and over again. Our house is only 12 years old and we have replaced the water heater twice.

Warranty service doesn't exist. They don't answer any requests for service. So when you buy the product there is no way to get it serviced if it doesn't work properly. My water heater software never worked properly from day one. Requested service several times and they never responded. Very poor company, take your money and run. My warranty ran out because these losers!!!

I bought a 50 gallon heat pump water heater (ProTerra) thinking I would save some energy and get some government rebates. The hardware works fine, but they have rigged the software to get a really great energy rating from the government at the expense of users running out of hot water. A 50 gallon water heater should be fine for only 2 people, but it is not when the unit is set to "Energy Saver".

To make this clearer in real world terms, it took 1 hour and 36 minutes for the hot water supply to fully recover from a 10 minute and 30 second shower.

In addition to the heat pump, the unit has resistive heating coils. "Energy Saver" almost never uses the heating coils, and the "High Demand" setting uses them way too much. If I could get to the internal settings in the software, I could make this work in a proper and efficient way, but when I called Reehm, they said there is no way to fix this, and suggested there was something wrong will my installation (there is not). A partial work around to to pay my plumber to come back and install a mixing valve that will allow a higher temperature setting on the heater. This would be a less than perfect solution for a poorly programmed unit.

I ran a test to see how long a shower I could take, starting with a fully heated tank. I ran out of hot water in 34 minutes using the Energy Saver setting.

I had a RHS32 unit in my garage that didn’t even last 3 years before exploding and creating an indoor pond with a waterfall inside my garage. I was at work when this happened, so by the time I could run home everything was flooded and ruined in my garage. I reached out and luckily they were able to send me a new unit. HOWEVER…..the unit arrived damaged and already needing repairs. I requested they send me a new unit since the replacement was already damaged fresh out of the box. But no, they told me to fix it myself. I asked to speak with a manager and they said they wouldn’t help me. Just CRAZY. The original unit I had ruined countless clothes, shoes, mementos, and other things being stored in there. Now I have to rely on a unit that was already needing repairs to NOT destroy my garage again. ZERO understanding of my situation. ZERO compassion.