I had a couple questions and got a response in less than 8 hours. My question was asked after business hours. I then ordered the item and immediately recd confirmation of my order with tracking number... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordering was easy, the poncho came quickly, and seemed to be good quality-it just wasn't what I wanted. I followed Saphirose’s return policy and sent an email to the address given on their website.... Voir plus
L'entreprise a répondu
Ordered 3 different styles of Rain coats. Actually keeping 2 of the 3 since one was a little heavier(nice for cool Springs!) But needed to return the third one—quick response with info and return la... Voir plus
L'entreprise a répondu
I am impressed with Saphirose. They do not offer free return shipping; but state that clearly and return instructions are easy to follow. Their customer service responded promptly to all email inqui... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SaphiRose is a brand that manufactures and distributes rain gear, raincoats, rain jackets, rain ponchos. SaphiRose explores outdoor fashion with both pragmatical and stylish design philosophy. Windproof and waterproof are the indispensable parts of our products as rain and wind are the basic elements of nature. We make simple and chic ponchos, coats, jackets. Enjoy the kisses of nature!
Coordonnées de contact
14726 RAMONA AVE NUM E9, 91710, CHINO, Etats-Unis
- (541)-300-9496
- info@saphirose.com
- saphirose.com
4,4
Excellent
177 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Quick and easy transaction with timely…
Quick and easy transaction with timely updates.
27 décembre 2022
Reliable, prompt and nice products
I was giving a gift request from someone on a short timeline. She wanted the polka-dot rain poncho. The site was easy to use and the item was received very promptly. I'm quite impressed as a new customer with this company.
20 décembre 2022
Excellent rain ponchos
Excellent rain ponchos, great price, and arrived EARLY despite choosing economy/no hurry shipping speed. Thank you!
24 novembre 2022
the order was filled fast and the rain…
the order was filled fast and the rain suit was exactly what I had anticipated
16 novembre 2022
I wasn't happy with the fit
Altough it came very quickly, I wasn't happy with the fit of the rain poncho. The return was simple.
20 novembre 2022
Ordered size 13.5 wide
Ordered size 13.5 wide. these were Bozo shoes long and narrow,there is an inch from my toe to end of shoe.they erased my first review and keep wanting another.It just ain't gonna get better.
19 octobre 2022
Réponse de SaphiRose
Hello Lisa, good day! So sorry to hear that you didn't satisfied with our garden shoes size. We have sent an email to you to instruct you to initiate a return & exchange request. We suggest you can refer to the size chart on our product page to change it to a more suitable size. If you don't like the design of this shoe, we also provide a return service. And we never erased your review, Trustpilot is an independent and trustworthy platform, they resolutely put an end to such behavior. If you have other questions, just fell free to contact us. We sincerely apologize for all inconvenience.
Just what I was looking for
I was looking for a poncho to use for dog walking. Since I am short (5") many adult ponchos are too long for me, so I was looking for one about knee-length and the one I ordered from Saphirose was just the right size.
5 octobre 2022
I just bought my second poncho.
I just bought my second poncho.
I first bought one for myself And now one for my husband.
The ponchos are great for walking in the rain and staying dry.
They fit over a backpack.
16 octobre 2022
Yea it is pretty much as advertised
Yea it is pretty much as advertised. Packs up small and could be rad for a high alpine shelter for fast packing. Downside. It took about 6 weeks to get it by mail. But I did eventually!
11 octobre 2022
Réponse de SaphiRose
Hi NORBERT, good day! Thank you for your feedback. Glad to know that you are satisfied with the rain poncho and so sorry to hear that you didn't satisfied with the shipping. Normally, our shipping time is 3-7 business days. I just check your order and found that it only took 5 days instead of 6 weeks to delivery the item to your address. We also support express shipping service, it only take 2-3 business days to delivery the item.
Made in China
I chose this website with the belief that the rain gear is made in the USA with a US address. Turns out that I received the jacket and it has a made in China tag. How totally disappointing.....the jacket is acceptable but you need to make it clear that your product is made in China.
15 septembre 2022
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