James was excellent in describing the issue and how at this point if he promised he would ship then I would only be unhappy in the long run as he could not be absolutely sure there was enough left wit... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Aldren really helped me and customer figure out when her wine was going to be delivered. There was a hold in the tracking info and Aldren got in touch with Fed ex and got the package moving again.
My customer service rep was great. He did all he could do to help, but personally I’ve been frustrated with S&C overall. The ability to order via the website has been down for several months, creating... Voir plus
Jerick was extremely helpful and went above and beyond to connect with me to help me correct an order.
À propos de l'entreprise
Coordonnées de contact
East Malone Street 301, 75009, Celina, Etats-Unis
- scoutandcellar.com
Helpfulness
The lady to whom I spoke (unfortunately I don't remember her name, except it started with a G) was very helpful and polite.
28 juillet 2025
Avis spontané
Aileen was great helping me with an…
Aileen was great helping me with an address change for a shipment. Thank you!
28 juillet 2025
Avis spontané
Poor customer service
I cancelled my membership almost a year ago. In the middle of the night, I received an email saying I ordered one bottle and it will be shipped to me soon. They don’t have my current payment information. When I talked to the online chat bot, it said all active members are being moved to a different platform so I have to reactivate my account. I don’t have an account anymore, this is a scam. I’m pretty sure they want me to reactivate my account, in hopes I will go through with the wine purchase I didn’t sign up for. This is a very pathetic way to get sales. I like the wine, but I won’t be purchasing in the future due to this.
27 juillet 2025
Avis spontané
Jonel understands CUSTOMER SERVICE!
Jonel was SO patient and thorough in helping me with navigating to the new platform (which is so AWESOME, btw!) Such a pleasure to have this experience IN ADDITION to yummy, wonderful wine!
23 juillet 2025
Avis spontané
New system hiccups resolved quickly
New system hiccups resolved quickly
In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
22 juillet 2025
Avis spontané
New system hiccups resolved quickly
In trying to activate my account in the new shopping storefront, I ran into some shipping issues. I called, and within a few minutes, customer service had my order confirmed and hopefully on its way soon. I love that they ship in the summer.
16 juillet 2025
Avis spontané
No headaches
I love how this brand tests every batch! I don’t need to worry about pesticides or too much sulfites when I’m drinking on Friday night with husband…no headaches with this brand.
28 janvier 2024
Avis spontané
Want to know what your drinking.
I’m not big on wine but I do enjoy an occasional drink. Having a membership saves me the trip to the store and I always have a bottle to share with guest or when I attend an event. But my go to would be wilderness road I can drink it straight or substitute it for vodka. I have food intolerances and it is such a piece of mined to know exactly what’s in my drinks.
5 février 2021
Avis spontané
Hands down the best!!
I stopped grocery drinking wine because I would feel awful during drinking and even worse the next morning.
Little did I know it's because of all the stuff they add to it. After doing quite a bit of research- mass produced wine and how its made churns my stomach!
I was introduced to these wines, and fell in love instantly! They are Clean Crafted! Which means nothing but Sun, Soil, and Grapes! The way wine should be. They are all so delicious, hand picked and delivered right to your door. They have a 100% Satisfaction Guarantee and Customer Service is always helpful and accommodating.
I am so glad I found these wines, as I will be a customer for life!
4 février 2021
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.