Seensense Avis 15

My experience with Seensense has been absolutely awful. I ordered a pair of shoes, a top, and pants. After a month, only the shoes arrived. When I contacted customer support, they told me the other items were “not available” and that I would have to wait even longer, even though they were still listed as available for purchase on their official website!

I requested a refund, and instead, they sent me a gift card for an amount far less than what I had paid. I sent multiple emails with photos of the prices and my invoice, and they still insisted on giving me a lower refund. I even filed a claim with PayPal, who confirmed I should receive a full refund, but the money never arrived.

Additionally, the quality of the items that did arrive is terrible for the exorbitant prices they charge. This is not just poor customer service—it feels like a deliberate scam.

I would not recommend anyone to buy here, not even by accident. A total waste of time, money, and energy!

Horrible experienced! Do not waist your money! Dresses are not been shipped and denying to give me a refund!

BIG FAKE BRAND! THEY DONT DELIVER ITEMS AND DONT REFUND!!!!. NEVER BUY FROM THIS SITE!

The worst experience ever! I waited 1 month for delivery, and I received something completely different than what I ordered! It can't even be worn, it looks horrible, it has nothing to do with the pictures! Waste of money!

Guys, don't buy anything from this website! They sell terrible copies of well-known brands! They don't accept returns; the items on their website look original, but they send very poor quality products! Also, you have to return the item with a receipt in Chinese, which costs about $120 and even then they don't give you a refund, but send you a gift card instead! Don't make the same mistakes I did!

It a scam don’t buy from them.
I placed a 600$ order on the 8 of December 2025
My order was never sent to me.
After 6 weeks I have no answer from Seensense

The worst company to deal with , the items displayed are totally different from what you get in terms of style and quality , they never give you your money back

Esto es estafa no compren aquí

I’ve ordered the 17th November
We are the 2nd of December !
Where are my items ????

THIS IS A SCAM TYPE OF BEHAVIOR. Reading that the quality is despicable, we can’t really retrace our articles, that website is nonsense !

Orribile. Vestito dalle foto sembrava bellissimo ma dal vivo era inguardabile, anche il colore era diverso, qualità del tessuto pessima. Ho contattato l’azienda, mi hanno inviato l indirizzo ma non l etichetta di reso perché sarà tutto a mie spese, non si assumono neanche le proprie responsabilità. Sono davvero delusa. Butterò il vestito.

ASQUEROSO. Es una tienda china que tiene la misma calidad del Shein. Si intentas devolver no te dejan y te piden además que pagues los gastos de reenvío hasta china.

English:
I ordered a “Satin” dress for my Engagement party. The quality of the dress ist quite low. It took more than 2 weeks to arrive. But it is not that important for me. The quality ist sooo bad 😢 it is not satin at all. It was a cheap strechy T-Shirt material. Quality was like a dress from Temu. But it costs 150 bucks.
They offered me a Gift Card instead of sending my money. I don’t want to buy another cloth from this company. I want to receive my money back. I contacted with the Customer Service and hopefully they send my money back.
And I hope I don’t have to pay a ridiculous amount of money for the return!

Deutsch:
Ich bin sehr enttäuscht von Ssense! Finger weg von dieser Firma. Ich habe mir ein “Satin” Kleid für meine Verlobungsfeier bestellt. Die Qualität ist sehr sehr sehr schlecht. Erstens das Kleid ist nicht Satin, sondern wie ein strechy T-Shirt Stoff. Qualität wie Temu. Dafür kostet das Kleid 150 €.

HORRIBLE dress that also came torn! Cheap dress that costed me $250 AUD. I will be emailing them for a refund and possibly even threatening legal action.

EDIT 13/05
I’m the same person as before — even worse to come back. I had to contact the customer service team 3 times on two different platforms before they replied. They also offered me a gift card and they kept pressuring me to rescind my review. After that, they said they had initiated the transfer and that it would be complete in 7 days, they still hadn’t and they didn’t reply until I literally threatened them. I will be contacting my bank for the remainder of the refund. I paid 99 USD for the dress and they only sent me 82 USD citing delivery costs. The other item I bought was so low quality too and I initially didn’t ask for a refund but it was so bad and their entire customer service was so horrible I will be contacting my bank for the full refund.

They never shipped my order. It has been a whole month since I purchased my order. So I had to contact my bank.

I got a jacket and I love it! Got many compliments on it online and in real life. The quality is very good and the delivery was kinda fast to be honest. I didn’t wait too long.
Thank you so much 🤍