Sigma Sports - Oakham Avis 

597
TrustScore 5 sur 5

4,9

South Street, LE15 6HY Oakham, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a great bike fit with Andrew. Having had a year plagued with injuries, I visited Sigma for a bike fit. Andrew really helped me, I left not only with a much better bike position and fit, but a... Voir plus

Noté 5 sur 5 étoiles

Outstanding customer service, attention to detail and mechanical competency. I purchased my new bike through cycle to work from Sigma Sports in their Oakham store. The C2W process was made super sim... Voir plus

Noté 4 sur 5 étoiles

Bought my second expensive bike from Sigma in a year. All the basics were done very well - correct bike, built well, available on time, set to my measurements… Just left a little disappointed that no... Voir plus

Noté 5 sur 5 étoiles

The team at Sigma in Oakham are great.. Really helpful and knowledgeable. Thanks for all your help ‘Young’ Will during the sales process of my new bike and Joshua for overseeing the collection in Will... Voir plus


À propos de l'entreprise

  1. Magasin de vélos
  2. Magasin d'accessoires de vélo
  3. Magasin d'articles de course à pied

Écrit par l'entreprise

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

Écrit par l'entreprise

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

Coordonnées de contact

  • South Street, LE15 6HY, Oakham, England, Royaume-Uni

  • 0333 006 8833

4,9

Excellent

TrustScore 5 sur 5

597 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,9

Tous les avis

(597)

3 378 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

I usually love visiting Sigma Sports…

I usually love visiting the Sigma Sports Oakham store, normally very attentive and polite. This mornings experience went in reverse… I was ignored for several minutes waiting at the counter whilst there was staff free throughout the store. Then a Sigma assistant finally walked up to the counter where I attempted to make eye contact, and I even said “Hi”, only to be blanked as if I was invisible. He walked past me twice ignoring me completely. I eventually got served by the chap manning in the Service Workshop counter who was really pleasant. The assistant that had ignored me previously finally said hello but their tone and body language was not approachable and pleasant, which like I’ve said is completely out of the ordinary experience I usually have. Hopefully just a blip in an otherwise pleasant history.

29 décembre 2025
Avis spontané
Logo de Sigma Sports - Oakham

Réponse de Sigma Sports - Oakham

Hi Lewis

Thank you for taking the time to share your feedback, and for your continued support of our Oakham store. We’re very sorry to hear that this visit did not reflect the high level of service you’ve come to expect from us.

We have reviewed our store CCTV footage from the time of your visit and can see that the store was extremely busy. At that point, all members of staff were assisting other customers, and you were served as soon as a team member became available. During your time in store, you were acknowledged by three different staff members on separate occasions to ensure you were aware you had been seen.

That said, we fully understand how frustrating the situation must have felt, particularly if the acknowledgement or body language came across as dismissive. This was certainly not our intention and is not the standard we aim to deliver.

At this time of year we are operating on lower than usual staffing levels during particularly busy periods, and unfortunately this was a brief blip during a very high-pressure moment. We sincerely apologise for any inconvenience or disappointment caused and appreciate you highlighting this so we can address it with the team.

We’re pleased to hear that you were eventually assisted by our workshop colleague and hope we can welcome you back soon to provide the attentive and friendly service you usually experience.

Many thanks,

Zoe
(Oakham Store Manager)

Noté 5 sur 5 étoiles

Easy and reassuring process from start to finish

Kane was really communicative throughout the whole purchasing process, very prompt to respond to queries. I collected the new bike today, it was very carefully fitted, seat height, pedals, etc. and with every aspect clearly explained, and no condescending comments, despite my lack of technical bike knowledge! Really helpful with the finance process too. Would definitely recommend. The bike is quite pretty and shiny too!

23 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Good service

Didn't have item in shop but Will was very helpful and ordered for me to hopefully be delivered before Xmas .

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Sigma Sports Oakham

First class service from start to finish. I was interested in purchasing a Pinarello. Will was fantastic at providing quick feedback to my questions and very supportive throughout. He made the whole ordering process easy and assured me I was in safe hands. Coming from Scotland I was apprehensive travelling 6 hours each way but I had nothing to worry about. On the day Uldis was excellent and took time at every stage of the fitting process to make sure that I had the bike set-up for me. A very personal experience which really made the day very special. The mechanic also quickly adjusted any changes identified by Uldis which on the day was brilliant.
Both Will and Uldis really set the benchmark that any other cycle shops can only dream of emulating. I would have no hesitation to travelling that same distance again for any future purchases.
My wife and I would also like to thank Stevie Nicks who enhanced the customer experience. Many thanks to the team at Oakham, you all surpassed my expectations. Many thanks.

6 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

What’s App support is new to me

What’s App support is new to me, normally the contact us is an email chain where you feel you wait forever.
This is a novel and very quick, efficient and effective method that rates as 5 star for me.

Awesome support and the experience in store on collection was second to none apse.

21 novembre 2025
Noté 5 sur 5 étoiles

Great customer service

Friendly , very helpful and knowledgeable staff.
Great customer service from Jim and Charlie.
Could do with more bike shops like this one .

12 novembre 2025

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