Slime Avis 2 043

I was very disappointed in the Elite Pro Tire pressure gauge when I first received it. The device would drain the batteries overnight even though it was turned off. However, the support team has made up for this. Send me a new tire gauge and all seems to be working fine now.

My agent was very attentive and prompt in responding to an item purchased from Amazon that was dead on arrival. She understood my issue and responded with sending me a new Slime Tire Inflator. Very impressed with the response time and excellent customer service!

I had an issue with a tire guage not holding pressure. Vanessa quickly and pleasantly arranged for a replacement to be sent.

had a problem and customer service took care of it, product works great and as advertised

My order was accidentally sent to the wrong address. While I noticed my mistake immediately and sent an email to customer service to try fix it, they never got back to me.

I made an order and then immediately wanted to add something to it and sent you an email and have not heard back 24 hours later

Original pump stopped working. I sent an email and a replacement was sent immediately.

Contacted Slime about a faulty unit, was not expecting such quick and efficient response. Received replacement unit no questions asked. I have become a Slime product customer for life. Thank you.

Generally smooth, except that for some reason I could not add items to my cart on my Windows PC browser. I went to my iPhone to order and that worked.

Happy that good companies still exist. Thank you for your service

I have used Slime products for many years. This is the first time I have needed to contact Slime. I really appreciate the courtesy that was extended to me for continuing the use of your products.
Fred W.

Fast response to my email and my questions. Sent a replacement even though I had lost my receipt.

Got here quickly and was as described and cheap

Laura, a customer service rep, has been rude and disrespectful.

The follow-up has been very slow and poor.

Today I texted her this message: What is the status of my new unit? I have not received it yet.

Laura's response: There in no reason to be rude. I will check and get back to you.

My response to her: Sorry I'm not being rude. I asked a simple question and stated a simple fact. What is rude about that? I've been extremely patient and have received very poor customer service. I bought a product that doesn't work. I've done everything you asked. I sent photos on Sept 28. I am filling out the customer survey today registering my deep disappointment.

Please send a new unit promptly, at no cost

Amazing customer service. When I had trouble with my new inflator, I asked for assistance in figuring out what was wrong. Rather than trying to help with an unrecognizable problem, the company has sent a replacement at no charge.

I’m very impressed and am now a life- long loyal customer! Thank you

Although it took a little longer than it should have, the end result was that they took care of me and replaced the product

I had an error code on a digital tire inflator and asked for help to understand it.
The Slime team overwhelmed me by deciding to ship me a new unit. That is truly great customer care.