Sofology - Birmingham Avis 

1 240
•
TrustScore 4.5 sur 5

4,7

John Kempe Way, Camp Hill Middleway, B12 0HU Birmingham, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The lady that helped us was very knowledgeable. She knew sizes of a few sofas off the top of her head and helped us pick the right colour sofa to suit our colour scheme. Everyone in store was frie... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hop... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had a brilliant experience at Sofology today. Sayed and Ismail went above and beyond to make our sofa purchase as smooth and stress-free as possible. From the moment we walked in, they took the tim... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

System was down so service was slow nothing to do with the staff member that served us he did his best , but we were in the store over 2 hours

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de canapés
  2. aussi dans
  3. Accessoires de meubles
  4. Magasin d'ameublement et de décoration
  5. Magasin de meubles
  6. Magasin de meubles de salon
  7. Tapissier décorateur

Écrit par l'entreprise

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Coordonnées de contact

  • John Kempe Way, Camp Hill Middleway, B12 0HU, Birmingham, Royaume-Uni

  • 0344 863 9043

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(1 240)

16 191 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Not only that ive had to waitt 3 months…

Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks

14 janvier 2026
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Friendly staff. Enjoyable experience

10 janvier 2026
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Noté 5 sur 5 étoiles

Great service

When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.

9 janvier 2026
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Noté 5 sur 5 étoiles

The salesman saj was really helpful not…

The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man

3 janvier 2026
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Noté 5 sur 5 étoiles

Helpful advisor

Helpful advisor

3 janvier 2026
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Noté 5 sur 5 étoiles

The sale assistant was great

The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.

30 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊

Noté 5 sur 5 étoiles

Great customer service

Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!

29 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊

Noté 5 sur 5 étoiles

Very helpful and perfect service

The service was really good explaining everything we needed to more and much more

30 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!

Noté 5 sur 5 étoiles

Great customer relations

Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.

27 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hello, thank you so much for your review. We are so happy to hear this!

Noté 5 sur 5 étoiles

Staff were very helpful and patient

Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.

Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.

18 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Noté 5 sur 5 étoiles

Great experience

We had a great experience at Sofology today thanks to Mr. Saeed. He was friendly, knowledgeable, and really took the time to help us find exactly what we needed. His honest advice and excellent service made the whole process easy and enjoyable. I’d highly recommend him!

7 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Noté 5 sur 5 étoiles

Very helpful on a long phone call as…

Very helpful on a long phone call as there was a problem with my computer

3 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Noté 5 sur 5 étoiles

Thank you Niaz

Niaz was such a lovely gentlemen who has so much patience with our order. Bless him he supported us for ages and was so knowledgable. We purchased a sofa from the Birmingham Branch. Thank You Niaz

1 décembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Noté 5 sur 5 étoiles

Helpful staff

Lady named Kimoy Donaldson was very helpful. Guided through various features available with sofa and ways to customize. Very kind and great inter personal skills.

23 novembre 2025
Avis spontané
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Noté 5 sur 5 étoiles

It was an amazing experience

It was an amazing experience, staff were very helpful and friendly.

My sisters and I were grateful for the experience and service.

Shout out to Kush! Her patience was unmatched.

23 novembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Thank you for your feedback! We're glad to hear you and your sisters enjoyed your visit to Sofology Birmingham and that Kush's patience made a positive impact. Your kind words and perfect rating are appreciated, and we'll pass along your shout-out to Kush. We look forward to welcoming you back!

Noté 5 sur 5 étoiles

From when my friend and I walked through the doors

From when my friend and I walked through the doors , the warm greeting we received from Saj was wonderful. He approached us in such a friendly genuine manner , felt instantly relaxed. I can be fight or flight type of person. Didn't feel pressured. He answered all my queries and yes . I bought the sofa and footstool . Excellent customer service from all personnel.

20 novembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Noté 5 sur 5 étoiles

Best place

Best place for buy sofas

16 novembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hello, thank you so much for your review.

Noté 5 sur 5 étoiles

The staff in the Birmingham branch were…

Was a pleasure !!

The staff in the Birmingham branch were really helpful, excellent customer service. Well organised and thoroughly explained everything. A pleasure to meet them. Would highly recommend!
Thank you 🤝

9 novembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Noté 5 sur 5 étoiles

I had a great experience with sofology…

I had a great experience with sofology from Niyaz — he was friendly, professional, and quick to resolve my issue. Communication was clear and he went above and beyond to make sure I was satisfied. Really appreciate his prompt support — highly recommend!

8 novembre 2025
Logo de Sofology - Birmingham

Réponse de Sofology - Birmingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus