Sofology - Cannock Avis 

My sales associate Lisa was quick to support me when I was ready to make my choice. Though she wasn’t my original greeter she did make an effort to find this person. Once they could not be located she helped me through each stage of my purchase

Lisa was brilliant, helped us get the right sofa.

The only thing I was a little disappointed in they couldn’t give me a delivery date that all

Easy to find what we wanted and salesperson was very friendly

Very helpful staff
I came down from DFS on top of close
They showed little interest
Where as the young lady who closed the sale , was more than helpful
I even said i would come back because of the time.She was more than happy to carry on and take the order
I work in retail Her customer relations 10/10

On entering, I found the store to be well laid out and it was easy to find the items I was interested in. Shortly after entering the store, I was greeted by your Sofologist Jess, who asked if I was okay and could she be of any assistance? I explained the item I was interested in and Jess very kindly spent the next 50 minutes answering all my questions and showing me all the models that were available to me. Thanks to her efforts I was able to purchase exactly what I wanted.

Visited the Cannock store and was greeted with a smile and professionalism without being pounced on. Service was 2nd to none. Thank you.

Made welcome in store. Staff very attentive and knowledgeable (Lisa) and helpful.

There was plenty of choice of sofa's when we arrived the young lady named Kimberly explained everything to us and then left us alone to wonder around without being pestered when we were ready she then explained all we needed to know about the sofa the insurance and delivery, the service was fantastic and customer care was great.

Feb 26 we selected a sofa and chair and agreed a delivery date. The sales aspect was very informative and clear and we paid as agreed.
All items were delivered as agreed so we were very impressed. After a week we noticed the leather on the sofa and chair were puddling and losing shape very badly. We went into Sofology and spoke to the manager and showed photos to prove our concern.
The manager logged the issue with their Customers Services as it would now have to be dealt with by them.
CS contacted me the same day and said I would need to wait 6to8 weeks as it had been in storage and May sort itself out. I advised I was not happy and wanted a technician to visit and I had leather suites for 40 years and never had this previously. It was agreed to send someone out.
The technician came and he was in complete agreement with us and even said it all looked second hand.
It seems the suites in the store are much better quality than what are delivered also there doesn’t appear to be any basic quality control checks before delivery.
I contacted CS and demanded a full refund under consumer rights act and asked them to take this appalling sofa back.
The items were collected very promptly and I was advised I would have a refund after 14 days. 6weeks later nothing received so after a further email I received a full refund with no ex gratia payment for stress and inconvenience caused
We would never use them or DFS again the whole experience was very stressful and upsetting

Very helpful and extremely knowledgeable staff we spoke to

When we browsed store sales agents were busy chatting, 3 or 4 sofas of interest id seen online were not in store. Eventually ordered online after sending question re whether my sofa could have light piping on a green sofa which i really had wanted, ended up ordering the cream velvet with caramel piping.

Sales lady was very good and knowledgeable.

Liz was amazing!
I popped in initially just browsing and Liz was fantastic with me. She gave me information and listened to what I wanted. I came back at the weekend with my daughter and asked for Liz for assistance with my purchase. I wasnt disappointed with the service and im looking forward receiving my sofa 🙂

Staff were helpful, especially Sunny. However, the reason for the low mark was their work tablets were not working properly on a Sunday to finalise our order. Expected a phonecall Monday, but nothing. Rang Sofaolfy who said they were going to give it 48 hours and try their tablets again. Sunny would ring me tomorrow. Tomorrow came and no phone all by 5pm, so rang Sofaolfy again. Spoke to Sunny who would make arrangements to finalise order and would ring the next day. This was done, so finally ordered.

The style and colour and qality bery impressed

Excellent customer service

Really poor aftercare. We were told in store delivery will be 6 weeks - we've heard nothing from you since and so today we called after being left non the wiser to find out the order is going to be longer than 3 months from ordering. I wish to cancel the order - please can someone advise how... Very poor!