Sofology - CardiffAvis 

2 425
TrustScore 5 sur 5

4,8

Unit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de canapés
  2. Accessoires de meubles
  3. Magasin de meubles
  4. Magasin d'ameublement et de décoration
  5. Magasin de meubles de salon
  6. Tapissier décorateur

Écrit par l'entreprise

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Coordonnées de contact

  • Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(2 425)

18 554 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Informative

Informative, simple, comfortable and quick.

7 mars 2026
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Réponse de Sofology - Cardiff

Thank you for sharing Mr Searle

Noté 5 sur 5 étoiles

Fantastic showroom and amazing service.

We felt really comfortable walking around the showroom. The showroom looked stunning. Staff were lovely. We chose our final sofa with Leigh who was amazing. He really listened to all our requirements and helped us find the best sofa to suit our home layout. I would definitely recommend this showroom to my friends and family.

7 mars 2026
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Réponse de Sofology - Cardiff

Comfort is what we are known for Vanessa :-) Thank you for your recommendation!

Noté 5 sur 5 étoiles

Friendly and helpful staff

Friendly and helpful staff. Great selection.

1 mars 2026
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Réponse de Sofology - Cardiff

Hi Suzanne, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Noté 5 sur 5 étoiles

Excellent customer service

Jake was extremely helpful and knowledgeable and made the whole process incredibly simple. He was very professional and a credit to your store

4 mars 2026
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Réponse de Sofology - Cardiff

Thank you for sharing your experience Becky, we are pleased to hear that Jake was so helpful during your visit!

Noté 5 sur 5 étoiles

Great experience and value for money…

Great experience and value for money purchase.Few days ago I visited Sofology Cardiff as I checked online before my visit for some “sales”.
Arrived there and the member of staff who assisted me was Anto F.
She was helpful and listened my needs for colours ,materials ,measurements, budget and use of the furnitures.
We discussed a few options as I don’t want to get confused and take a wrong decision. Next day,I returned back in the store,picked up the one I fall in love and complete my purchase.
The whole team was very friendly and approachable, warm welcome from all Jake,Eva and Anto.
Highly recommend to al!
Thank you for time and your customer service.

26 février 2026
Avis spontané
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Réponse de Sofology - Cardiff

Thank you so much for your recommendation Mapia

Noté 5 sur 5 étoiles

Suite for my sweet

Went to sofology in Cardiff today looking for a new suite for the living room and walked out less than an hour later completely satisfied with our purchase of a 3 seater sofa, a 2 seater sofa and a large footstool. Dealt with a lovely lad called Jake who was not only totally professional and attentive but managed to answer all our questions with patience and good humour. Thank you Jake and Ava for her IT skills. Plenty of choice in styles and colours and it really felt like time well spent. Would highly recommend.

1 mars 2026
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Réponse de Sofology - Cardiff

Thank you for this amazing review Mark :-)

Noté 5 sur 5 étoiles

Fantastic

Stunning choices available, Jake was fantastic, he was so helpful and kind and really took the time to explain everything. would highly recommend. Thank you

28 février 2026
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Réponse de Sofology - Cardiff

Thank you for taking the time to leave a 5-star review!😊

Noté 5 sur 5 étoiles

Jake the salesman was extremely…

Jake the salesman was extremely knowledgeable and explained everything we needed to know

27 février 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Noté 5 sur 5 étoiles

Sofology Cardiff

We purchased a sofa on the weekend. Jake was very helpful and informative. All staff were lovely and very accommodating of our two toddlers running around too. Highly recommend.

21 février 2026
Noté 5 sur 5 étoiles

Very helpful staff

Very helpful staff. (Phillip)

Store needs to repair lift for disabled access to 1st floor

24 février 2026
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Réponse de Sofology - Cardiff

Thank you for awarding us 5 stars Steven!

Noté 3 sur 5 étoiles

Delivery charge was added even after…

Delivery charge was added after being told it would be free if I purchased the sofa in the shop.
So after the purchase of over four thousand pounds in the shop- delivery charges were still added!

23 février 2026
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Réponse de Sofology - Cardiff

Hi there, thank you for your feedback. We understand this can feel disappointing, especially on a larger purchase. Our delivery charge is a standard service fee rather than being linked to the value of the order. It covers the full home delivery service provided by our specialist two-person team, including transport, careful handling, room of choice placement and removal of all packaging. Keeping this as a fixed charge allows us to keep our sofa prices consistent and transparent for all customers, regardless of how much they spend. We do appreciate you taking the time to share your comments!

Noté 5 sur 5 étoiles

The chap who served us was brilliant…

The chap who served us was brilliant (Phillip) - helpful and attentive without being over powering. Very informative and covered off everything we needed to discuss before we signed on the dotted line.

22 février 2026
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Réponse de Sofology - Cardiff

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Noté 5 sur 5 étoiles

helpful

helpful friendly staff explained everything very well

20 février 2026
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Réponse de Sofology - Cardiff

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Noté 5 sur 5 étoiles

Excellent service

Phil was excellent, we came down last weekend to look at sofa’s and ended up going for a completely different sofa than we originally planned. Talked through with us in detail, had so much patience and really good with the kids giving them colouring sheets etc to keep them entertained.
Lovely in the shop overall, such a good range of sofa’s. Answered every question I had (a lot) nothing was to much trouble for him. Thank you so much!!

21 février 2026
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Réponse de Sofology - Cardiff

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Noté 5 sur 5 étoiles

I came to know about this company…

I came to know about this company through a friend who had previously purchased from it. The quality and elegance are truly visible in all the products and this is a sign of the experience of this company and the very good treatment of the staff with the customers is worth mentioning.

12 février 2026
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Réponse de Sofology - Cardiff

Thank you for this great review Mr Nokhasi

Noté 5 sur 5 étoiles

Very helpful staff leave you alone to…

Very helpful staff leave you alone to look around

13 février 2026
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Réponse de Sofology - Cardiff

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Noté 5 sur 5 étoiles

Wonderful experience

Wonderful experience, I didn’t catch the ladys name a blond polish young lady. Super helpful, friendly and all round superb customer services. Very positive shopping experience.

14 février 2026
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Réponse de Sofology - Cardiff

Thank you for sharing your experience Stephen :-)

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