Sofology - LeedsAvis 

Bought a sofa in store with a finance agreement and was told that I could ammend my order within 48 hours. Assuming this encompassed cancelling the order I went along with it, however when I rang to cancel my order after changing my mind they told me I couldn't. After numerous calls (they were quite evasive to my questioning) I eventually found out I could cancel it but I would have a fee of 40% of my order. Why? I have no idea because I could ammend my order in anyway you could imagine, even buy a completely different sofa! So they locked me into an order for no reason but because they could. To make things worse, I found out that it was because I ordered in store and not online! Worst service ever, never going back here again.

The sales assistant Mirvin was exceptional and went above and beyond to ensure we were satisfied with our choice. Mirvin was knowledgeable and confident in the advice he provided and ensured both the choosing and ordering of the sofa was streamline.

Ade was amazing and seen to all our needs such a helpful person i would go again just to deal with him again! Very helpful

Never get disappointed when you visit Sofology. Staff is very friendly, helpful and do above and beyond to help you in all the way they can. It’s sad to know they are not selling decor accessories anymore.

Sales advisor Marvin was spot on

Absolutely terrible experience with Sofology.

Order Number: 3911156-2

I am still waiting for my sofa and have not been given any confirmed delivery date. It is completely unacceptable that after taking full payment, they cannot even tell me when I will receive my order.

To make things worse, they delivered a “loan sofa” to my brand new house — and it’s in two completely different colours! It looks ridiculous in my living room and is honestly embarrassing. This is not what I paid for and not the service I expected.

Communication has been poor, with no clear answers and no proper resolution. Customers deserve honesty, accurate delivery dates, and basic quality control.

Very disappointed and would not recommend.

We visited to browse the range then came back to place an order. Brandon helped us both times and was really helpful, knowledgeable and patient.

Good selection of sofas, sales staff there when needed, not pushy, good knowledge.

The staff at Sofology were very helpful and knowledgeable. Hugo showed us round, answered all our questions, and was very patient with us, despite me being very indecisive and probably quite annoying. He was incredibly polite and helpful, and we are very happy with the sofa we decided on.

Really good customer service, sales assistant very friendly, helpful and knowledgeable. Thank you

I love sofology and the furniture I bought from Sofology.

We were interested in a sofa and the gentleman that offered assistance was fantastic. He gave us plenty of options and recommendations. His patience, knowledge and professionalism were top notch. Can not recommend him enough.

No hard sell very relaxed and informative

Mirvin initially dealt with our order and was fantastic, going into great detail about the entire range we were looking at

Unfortunately Mirvin was unavailable when we returned to place the order but his colleague Hugo was equally as informative and helpful

Both are a credit to the firm

Thanks to Haleema for the amazing service. She helped me find the perfect sofa. I would really recommend visiting the show room as the staff are great.

We saw Scott who helped us choose the sofa we loved. He was never intrusive or pushy just let us go at our own pace round the store but was readily available to us when we had decided what we wanted

We had the pleaser of Hugo today at your Birstall store, what a friendly professional joy he was, went above and beyond to help get us ordered what we wanted, myself and my aunty have ordered the same sofa in so many weeks of each other both with Hugo’s help

Excellent customer service and guidance from the sales rep the product was great and amazing.

Good customer service very knowledgable

Hugo at birstall was amazing.