Sofology - Leicester Avis 

Sales assistant Kate was brilliant

Basically, we tried to order a sofa in January and initially we were told that the sofa cannot be taken apart so we left it as we knew we would anticipate problems getting it up to their room it needs to be in.. within 10 minutes of us leaving the shop we were contacted by the staff from the shop and said that he had spoken to the manager and it would be possible to get an engineer out and everything was done and we ordered our sofa. Waiting three months looking forward to having our sofa we are now told that the engineer is not available and that is our responsibility. We can either get a refund or choose another! Terrible customer service poor communication and making promises they cannot deliver on!
The situation gets worse! The sofa was delivered after much stress and debate. The delivary was smooth no issues but we noticed that the sofa was creased, and wrinkled in places. Within 2 days of delivary and us using the sofa these became worse and the sofa started to pool and crease unusually. We went to the shop to see the display sofa and it was immaculate. The store manager having seen the photos on his system agreed with us this should not happen within 2 days. The display sofa has been in the showroom form 2 years which shocked us. Sofology arranged a company to come out to us and inspect our new sofa and the first comment by the gentleman was is this an ex display sofa! The very brief report contradicts the discussions that were had on the inspection day and actually suggests this is expected over time… we had only had the sofa for 2 days! He also complained about having fallen out with another customer the day before. We have now had to escalate it to the finance company and will be battling our way to ensure we are treated fairly and cannot accept a sofa that is substandard and quality and workmanship.. Good luck to anyone that is going to purchase a sofa from Sofology. It has fallen short every way from start to date…

IT IS NOW AUGUST AND WE ARE STILL IN LIMBO… LOTS IF PROMISES OF RESOLUTIONS BUT JUST WORDS AND NO SUBSTANCE. WE STILL HAVEN’T RECEIVED ITEMS THAT WE PAID FOR.
IT SEEMS SOFOLOGY I REALLY NOT TAKING OUR COMPLAINT SERIOUSLY. SOFOLOGY HAD PROMISED US A RESOLUTION ALMOST 4 WEEKS AGO. THEY SAID WE’LL TAKE SEVEN DAYS TO SORT IT AND WE’RE STILL WAITING ALMOST A MONTH LATER.
WILL NEVER PURCHASE A SOFA FROM SOFOLOGY. I WILL NOT RECOMMEND.

Katie, at the Leicester store was amazing, she showed me lots of different options and really helped me make my final decision. She wasn't pushy but was very knowledgeable and have me time to think.

There were no pressure sales. I described the sort of furniture I'm looking for and Katie recommended the fabric that will meet my needs. I was allowed to look round the store and try out different sofas and chairs. The settee and chair ive purchased are covered by insurance I took out and cleaning products as recommended.

From viewing to buying Gaz and Emma were brilliant. From when we first went in to search for a sofa not knowing what we wanted Gaz was so helpful and friendly. Also when purchasing the sofa we had chose Emma was brilliant and helpful too. Overall they both made the experience with sofology X10 better with their great customer service. Would definitely recommend!

Pricing was made easy because there were no offers, also no commission so it was nice that salespeople weren't pushy. The man who dealt with my sale was informative, funny and helpful. An excellent experience overall.

We had great service, everything was explained well and the lady was very helpful.

I was miss sold a sofa and its damaged

Very helpful staff, good choice, very easy

Fantastic store, well laid out and very friendly approachable staff. Gareth our sales guy was very helpful in explaining the details regarding the correct design and type, even made us aware of other options available to us.
So thank you Gareth you made our purchase very pleasant.

The staff member were lovely and professional

Great service

Leicester Store - Max was very helpful through the process of us buying our sofa, easy going and knowledgeable.
Ensured we were happy with everything, and was very thorough.

The selection of sofas was extensive and Zainab who guided us and sold the Arlo suite to us was always on hand and very helpful but not in our faces.

We were looking for two sofas for our new house. We were left to browse at our own pace without any pressure. We were asked if we wanted any assistance which we declined at that point. As we narrowed our options down the sales assistant then came back to offer assistance again without pressure. We ended up selecting two of the same model and colour and now are looking forward to delivery

Fabulous looking sofa, and customer service from Max, looking forward to it arriving in June!

Gareth was helpful and friendly right from the start. He listened to what I wanted and did his best to accommodate me. I was glad he didn’t put me under any pressure to buy and so I was able to choose the chair I wanted. I was also impressed by the new range of sofas and chairs now in store.

An extremely knowledgeable and helpful salesman called Gareth. He was friendly. Not at all pushy and answered all questions immediately and with respect.