Sofology - Milton Keynes Avis 

The Sofology member of staff was approachable, knowledgeable and support us well throughout the ordering process

Staff and service was excellent and informed us of the type of material and the correct way to clean the sofa using the right cleaning product for any stains etc.

We selected the sofa after a lot of background study and visiting many other sellers. Ms Hema was really knowledgeable, supportive and provided us with all the information needed.
Service at MK branch is great, and the manager and staff are really helpful and supportive. The buying process is smooth as customer care is great.

Staff were really helpful.

Excellent customer service received

Good customer service from salesman. Answered our question with good knowledge and wasn’t pushing us and allowed us to browse at our own pace

Great service in store and excellent delivery service

I had a great experience with Hema in store, she was extremely helpful and very knowledgable. Hema took the time to sit with me and go through all my options and explained everything really well. I did not feel rushed at all and felt like a valued customer. Anyone visiting the store in Milton Keynes please do look for Hema she’s great, very polite and professional and was happy to answer any questions that I had.

Fantastic customer service

Great range of sofas, excellent service from start to finish. Many thanks to Robin

I absolutely know nothing about my order purchased in April. They said it would take 3 weeks for my sofa, which I bought after being told it was in stock. Customer service is not helpful at all — they don’t provide clear information and they are very rude. I contacted them twice to find out where my order is and when it will arrive, but they couldn’t give me anything concrete.

The lady in the store where I ordered the sofa and chair was nice and helpful, but apart from that, the whole experience was not good. I do not recommend them — too many headaches, and the customer service is not up to standard

Excellent staff, service and knowledgeable

Thank you to Ray who was friendly, knowledgeable, made sure we got a suitable chair, and assisted with the 20% disability VAT claim that we did not previously know about.

What made our experience so great was the genuinely helpful and consistent service from both Hema and James. They were friendly, patient, and took the time to understand what we needed without any pressure, which made the whole process feel relaxed and easy.
Thank you to both Hema and James.

Very helpful and easy process to order my sofa. I saw it in store and an account was made for me as I had to recheck the measurements. When I got home everything was there and I was able to simply go through and order it

They call it an order tracker, it is nothing of the sort - you can’t track anything. It’s a manual bullshit process updated by human. My Internet network date has changed behind the scenes when I’ve called, but my “tracker” has not been updated for over a week. I pretend to customers that they can actually have visibility of what’s going on with they simply can’t, we’ve just got to sit and wait and hope. The staff on the end of the phone give me platitudes, gave me a lengthy complaints process to follow, and Online I was told I’d be referred to a manager and was left hanging. Don’t expect anything but basic from this company. I haven’t had my so yet, I can only hope it’s 1,000,000% better than their customer service.

The sales lady was extremely helpful. In fact, all of the staff were.

A very welcoming store which looks great. Our sales person was super helpful, brought us a coffee, and explained all the finer details. No pressure, it was an easy purchase and we can’t wait to have our new sofa in our house. Thank you very much for your customer service.

We were very pleased with the salesperson who served us

My partner and I ordered a corner sofa from Milton Keynes Sofology about 10 days ago. On the day the customer service advisor told us we had 48hrs to cancel the order and 1 week to change anything else colour or orientation etc. We explained that the new houses was a new build and should we wait until we had exchanged to check the layout. He said if you delay the order it may not come in time and you have 1 week. I contacted customer services on the Saturday when we found out about the updated layout and was told again you have a week and we will send it through to be changed. I phoned again on the Sunday to be told that was not true but it would be escalated and then phoned again on Monday to which they said it would be escalated again. I contacted again on Wednesday to be told there was nothing to be done and the phoned was dropped on me. I spoke to the store specifically and they stated a we had a week which had now lapsed so we couldn’t really care. Throughout my interaction with your team, I experienced a number of issues that I find unacceptable. Firstly, the level of customer service provided was poor. Communication was unclear, responses were delayed, and my concerns were not handled with the professionalism I would expect. In addition, I was given inconsistent information by different members of your staff. This caused confusion and made it difficult to make informed decisions. I had to repeatedly seek clarification, which significantly prolonged the process and added unnecessary frustration. Most concerning, however, was the apparent attempt to obtain additional money from us without proper justification. On Thursday, approx 2 weeks after order you say we can change it for a cost of 25% on top of the price which was apparently in your terms & conditions so why was this never told to us during our contact with the store and customer services. As a gesture of good will you said you would decrease it to 15% however all I wanted to do was cancel the order and get my deposit back due to the frustration and confusion caused. The charges and explanations provided were unclear and seemed to change over time, which has led me to question the transparency and fairness of your practices.
Overall, this experience has been disappointing and has not met the standard I expected of a high-end brand. Still I have not received clear details on how they intend to resolve the issue. Do not buy a sofa from Sofology if you value your money and time.