Staff in the store at Milton Keynes were very helpful polite and professional. The product was ordered I was given a lead time of when to expect the goods. The product ordered arrived on time was well... Voir plus
Établissement
Changer d'établissement3A, Winterhill Retail Park, Snowdon Drive, MK6 1AJ Milton Keynes, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Just purchased our sofa from the MK store and everyone was so welcoming. Bonus that they are dog friendly. We’d been previously a few months before and knowledgeable staff made us revisit. We met wi... Voir plus
L'entreprise a répondu
What made our experience great was Hem, the lady who helped us. Hem was extremely pleasant, patient, helpful. Hem genuinely just wanted us to have the correct sofa for us and for us to leave with cl... Voir plus
L'entreprise a répondu
Lovely showroom and was taken through lots of different styles and sizes by a very knowledgeable sales person called Dace Valuma, she was a really lovely person. I had a very strict measurement size... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- aussi dans
- Accessoires de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
3A, Winterhill Retail Park, Snowdon Drive, MK6 1AJ, Milton Keynes, Royaume-Uni
4,8
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nice and friendly experience
Nice and friendly experience, Linda was very helpful and knowledgeable.
10 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
Ordering over the phone 👍
+Ordering our new sofa today was so easy over the phoneand if I’m honest the reason we did it this way was because in store the staff weren’t great and didn’t seem interested.
But it’s worked better for us as the lady we had over phone was brilliant! We knew exactly the sofa we wanted and the sizes but she did go back over everything, very informative and transparent which was great! Lovely lady 😊
-Didn’t like the fact that after paying nearly £3000 for sofa I had to pay £129 for delivery 🤦♀️I think that’s totally wrong and you don’t have choice but to pay it.
5 janvier 2026
Réponse de Sofology - Milton Keynes
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Friendly staff and not pushy at all…
Friendly staff and not pushy at all with the sale.
4 janvier 2026
Réponse de Sofology - Milton Keynes
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great customer service 👏
Whilst waiting to be served by Hema,our choice from a previous enquiry. We were greeted by Pedro who offered to answer any questions & demontrated the configuration we wanted & made coffee.
We proceeded with the purchase of the Elevate range with Hema who was informative & friendly throughout the sale.
We had a good experience, thank you.😊
7 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Great service
Linda was lovely and very knowledgeable about the product, process and gave us time to make sure we had made the right choice.
4 janvier 2026
Réponse de Sofology - Milton Keynes
Thank you for sharing your experience!
Very straightforward process
Very straightforward process, so far so good we are looking forward to our new sofa.
2 janvier 2026
Réponse de Sofology - Milton Keynes
Thank you for awarding us 5 stars Daniel
Customer service was very good not…
Customer service was very good not pushing for a sale but supplied infirmation when required
3 janvier 2026
Réponse de Sofology - Milton Keynes
Thanks so much for your 4-star review! ⭐⭐⭐⭐
No hard sell just quality
No hard sell, was left to enjoy all sofas on offer.
Pleasant experience and a really helpful sales person - Hema
1 novembre 2025
Réponse de Sofology - Milton Keynes
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Milton Keynes
Hi there, thank you for your review. Another great review for Ray, we will make sure to pass this on! Have a nice day.
The ease of ordering a sofa
Friendly customer service and all stages of the order and delivery explained easily.
4 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Linda was so kind and helpful when…
Linda was so kind and helpful when talking us through our sofa order. She made the process stress free and straight forward! Makes such a difference to have a smiley and friendly person to help when making a big purchase.
4 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
Malik was 10/10
Malik, was very personal and friendly whilst being professional and respectful. I would very much buy from Malik again.
4 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you for your review. Another great review for Malik, we will make sure to pass this on! Have a nice day.
Friendly staff
1 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Lots of choice available in store
Lots of choice available in store. Easy buying process. Friendly staff and very welcoming.
31 décembre 2025
Réponse de Sofology - Milton Keynes
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Smell of cigarettes put us off purchasing
We came late on a evening and I approached a random staff member who was actually the manager and asked him to help with some questions on a sofa, He was just leaving but did help us with a sofa and came upstairs to answer our questions and his personality and willing to help was recognised and he seemed a great guy. his colleague then came upstairs to take over as the manager was already 3 hours late from going home which was totally fine and from this moment we were greeted with a horrific strong smell of “cigarette “ from the other staff member. our buying decision went from a 10-0 in literally seconds and me and my husband looked at each other and said we would leave it for today.
Presentation in sales is everything ( we both do sales) and if you smoke be mindful others don’t and make sure you have gum and fragrance ready to freshen up. A non smoker does not want to sit there for 45minutes inhaling your smell whilst doing paperwork.
We went back to the shop to relook at the sofa choices and was greeted by a gentleman called Mikel - polite, smart and presented himself well. We left the store not buying as we wanted to check with a competitor store to make our final choice and will purchase off Mikel if we choose this sofa.
When you’re in sales you ARE the face of that brand and never underestimate hygiene, personality and appearance is everything. People buy off people…..
2 janvier 2026
Avis spontané
Réponse de Sofology - Milton Keynes
Thank you for your feedback Danielle, this has been passed on.
He a was very helpful with information…our experience experience at Sofology
He a was very helpful with information about the sofa I was interested in. In the store it was short staffed and Hema made eye contact with us even while serving another customer although she was coming to the end of the consultation.
I decided to buy the sofa and Hema took us through the service easily and swiftly.
2 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Hema. Have a great day 😊
Milton Keynes Amazing
Matthew in Milton Keynes was amazing tactful and attentive. Excellent services provided.
3 janvier 2026
Réponse de Sofology - Milton Keynes
Hi there, thank you for your review. Another great review for Matthew, we will make sure to pass this on! Have a nice day.
Linda was amazing
Linda was amazing. We told her what we wanted and she helped in an amazing way
2 janvier 2026
Réponse de Sofology - Milton Keynes
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Excellent customer service and care
Customer service was really good, was told everything I needed to know about the product, delivery service etc. Thank you to Kiran and Emma
2 janvier 2026
Réponse de Sofology - Milton Keynes
Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊
Réponse de Sofology - Milton Keynes
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.