Sofology - New Malden Avis 

My son and I visited the New Malden store, and were served by Junior. he was a great help and went out of his way to offer advice. If we were buying again, we would want to be served by him, he was just lovely.
The following day (a sunday), we then had dealings with the Store Manager Shah (Sahlin Abdul Hamid), after my son realising that what we had ordered was out of his means with his new mortgage and other outgoings, he would struggle with the monthly payments, so sadly we wanted to cancel the order from the day before.
My son was just about to purchase his first property, which I had released equity to help fund, and I, a 72 year old pensioner also paid the deposit. Shah was amazingly helpful, and advised that as the order had not gone live, he would help us cancel. I cannot praise him enough, what a great Manager and an example to his staff. He went out of his way to help and support us and we eventually got the order cancelled and my deposit back.
However, CUSTOMER SERVICE were not helpful, sympathetic or accomodating, and for over a week we really had to fight our corner over this as they wanted to keep the deposit. Shah completely supported us over this because the order never went live, so the company never incurred any costs.
It got sorted in the end, and my deposit was returned, but it was a very difficult time and I became quite anxious. Without Shah’s help, I would probably have lost the £349 deposit, which at my age I could not afford to do.
In the future, we would definitely go back to this store, for the staff and lovely quality sofa’s, but for the moment it will have to wait.
Shah is an exceptional member of staff and Sofology are extremely lucky to have him on their staff.

Sam was very nice and took the time to explain everything about the sofa. She was kind, helpful, and assisted us from the very beginning. We looked at many different furniture shops, but we decided to come to Sofology new malden because of the excellent service we received. Thank you, Sam, for making our experience so pleasant.

Great service

Junior helped us find the perfect sofa- he was a great help

Very helpful. We went in on multiple occasions and were always met with a friendly personality and helpful advice.

Exceptional Service from Junior , We Couldn't Be Happier!

We recently purchased a sofa and had the absolute pleasure of working with Junior. From the moment we walked in/reached out, Junior provided standout customer service. He was knowledgeable, incredibly patient while we made up our minds, and went above and beyond to make sure we found the perfect sofa for our home.

Junior answered all our questions with ease, offered great advice, and made the whole buying process completely seamless and stress-free. If you're looking for top-tier service and someone who genuinely cares about their customers, go see Junior. Highly recommended.

Very quick service and delivery of broken battery. Straightforward and hassle free!

We were warmly received by NIP and he provided all necessary and relevant product information and was able to respond to our all queries for our clarity.

Very helpful and extremely knowledgeable service. Polite and professional throughout.

Shah was Very informative and helpful.

Took the time to find out what we were looking for and good knowledge of what was available.

I purchased the product and still waiting a delivery appointment.

Sahlin Sahlin greated us with a very warm welcome, very professional young lady ,when we asked Shlin about different sofas she answered all our questions,didnt pressure us into buying anything,because of her professional knowledge and warm welcome we did end up buying 3 leather Recliners, I would highly recommend this store and the great service my husband and I got .thank you again Sahlin.

Our sales consultant Ayas Mohamed (New Malden branch) was great.
He explained the options available (within our budget) & gave suggestions based on our requirements.
Ayas was very patient & helpful whilst we were still deliberating.

Thank you.

Very helpful and welcoming staff customer service and advice and patience shown with my mobility

Have not received my sofa as yet but the experience so far with customer service and the salesman at the sofology showroom has been excellent !

A wide range of sofas to choose from. It was very clear what the different size and colour options were for each sofa/chair. The service was excellent: friendly and knowledgeable. And you get coffee and biscuits 😆😆.

We made a purchase on April 9th with an unsuccessful delivery due to unforeseen measurements on May 15th. We tried to stay in touch with Sofology to remediate this issue and reorder as soon as we possibly could. Much to our surprise the customer support is extremely unorganized and slow. It is impossible to pass beyond the initial general inquiry customer help and get a manager on the line to get things done. They can never connect you to the right person to resolve your issue and ask that you wait until they get back to you. It is unacceptable to operate in these terms. I had my deposit in and could not get out otherwise I would back out and never come back to buy from Sofology.

We visited Sofology recently to find a new sofa and couldn't be happier with the service. Ayas assisted us and was brilliant—he really listened to what we were looking for and helped us find the perfect match without any pressure. It made a big purchase feel very easy. Thank you!

The service was great with much support from sales personnel.