Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
L'entreprise a répondu
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
L'entreprise a répondu
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Royaume-Uni
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent
Patient, helpful assistant who took time to understand and listen and avoided being pushy. Very good and can't wait to get my new sofas!
31 janvier 2026
Réponse de Sofology - Poole
Thank you for awarding us 5 stars Robert!
The salesman was very helpfull and easy…
The salesman was very helpfull and easy to talk to. My wife & I were happy with the whole expereance.
31 janvier 2026
Réponse de Sofology - Poole
Thank you for sharing your experience Linda
Katie was great!
Katie was super friendly and approachable, and helped us choose and purchase a sofa for our first home. She was very knowledgable on the sofas, and made the experience a very positive and enjoyable one.
31 janvier 2026
Réponse de Sofology - Poole
Thank you for awarding us 5 stars Alice!
If I could give zero stars I…
If I could give zero stars I would......After waiting from ordering in October to delivery beginning of January the footstall was delivered damaged and returned....... .....Great quality control....Not, Then after chasing I am told I need to wait until March as it is handmade blah blah blah .....REALLY!!!!!! Not a great company.....Not cheap .....Customer service non existent .....Not happy ......If I knew then what I know now I would of gone elsewhere......6 months is NOT acceptable
30 janvier 2026
Avis spontané
Réponse de Sofology - Poole
Hi Debby, we are so sorry to hear that this happened. It is always our aim to ensure that all of our items are delivered in perfect condition. Please be assured that we will be in touch as soon as your replacement arrives.
Great sales man
James made me feel comfortable and approachable , I really hate it when sales people are pushy and he was far from that , explained everything and answered all my questions clearly . Would definitely go back .
25 janvier 2026
Réponse de Sofology - Poole
Thank you for this great review Miss Nail
Réponse de Sofology - Poole
Thank you for sharing Laura :-)
Great customer service Martin who sold us the sofa was so helpful and friendly looking forward to our new sofa coming in 12 weeks
Great customer service Martin The sales
23 janvier 2026
Réponse de Sofology - Poole
Thank you for choosing Sofology Cindy!
Staff were very friendly and helpful
21 janvier 2026
Réponse de Sofology - Poole
Thank you for taking the time to leave a 5-star review!😊
Friendly, helpful staff.
Friendly, helpful staff. No hard pressure sales just useful information. Very impressed.
24 janvier 2026
Réponse de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service
Great service - everything really well explained - Linda in Poole was great - thanks
24 janvier 2026
Réponse de Sofology - Poole
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Klaudia was extremly helpful
Klaudia was extremly helpful, knowledgable and personable without being pushy
24 janvier 2026
Réponse de Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Klaudia. Have a great day 😊
A Pleasant Purchasing Experience
A pleasant purchasing experience.
A good showroom atmosphere with very helpful and welcoming staff.
We made two trips to the store over three days and the warmth and helpfulness remained the same.
Linda and then Klaudia provided the information we needed and seemed to be quite open and straightforward about everything, which instilled us with confidence in our decision -making.
We just have to wait upon the delivery.
23 janvier 2026
Réponse de Sofology - Poole
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service from the store manager
Great service from the store manager. Really talked me through all options available.
18 janvier 2026
Réponse de Sofology - Poole
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Katie,our assistant was great,helpful…
Katie,our assistant was great,helpful but not pushy..
18 janvier 2026
Réponse de Sofology - Poole
Thank you for sharing Mrs Wright
Great choice of sofas and excellent…
Great choice of sofas and excellent service...competent and professional advice...overall so far 5 star
19 janvier 2026
Réponse de Sofology - Poole
Thank you for taking the time to share your experience Brian :-)
Outstanding
Outstanding, both from the service from Klaudia in the Poole branch and also from the two guys doing the delivery and set up. We could not be happier with our purchase - well worth the wait!
8 novembre 2025
Réponse de Sofology - Poole
Thank you for choosing Sofology.
We weren't pressured or followed around…
We weren't pressured or followed around the showroom but help was on hand when we needed it
20 janvier 2026
Réponse de Sofology - Poole
No pressure, thats what we are all about!
Very good customer service.
19 janvier 2026
Réponse de Sofology - Poole
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Katie …assistant .
Katie was knowledgeable about the product .
Gave us time to talk and decide .
16 janvier 2026
Réponse de Sofology - Poole
Hi there, thank you for your review. Another great review for Katie, we will make sure to pass this on! Have a nice day.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.