Sofology - PrestonAvis 

Excellent advice and overall experience which enabled us to purchase the corner sofa and chair of our choice

We ordered a sofa at the store in Preston, based on online pictures that the sales representative showed us. The model of the sofa was in store but not in the colour we wanted. Whent the sofa arrived, the colour was a completely different shade. There are several other issues with the sofa as well, mainly that it looks cheaply made. The care products we purchased were not delivered. The delivery process and installation to less then 10min, without any demonstration or verification that the electricals are actually working. The guys simply were in such a rush that they did not even ask us to sign for the delivery.
When we raised the issue with customer service, and requested collection of the sofa, we received an email to ask for pictures and further explaination of the issues. This has all been submitted on 25/10. Since then i have repeatedly sent the information again and still have note received any acknowledgement that someone is dealing with the issues and the request.

Changed the original order, very helpful

We were made to feel welcome and relaxed when choosing our new suite.
The staff were excellent in every way, there wasn't any pressure from them to decide on anything straight away and that enabled us to take our time and make sure we made the right choice.
This is the 2nd time we have purchased a suite from Sofology and would highly recommend you to friend's and family .
Thank you Sofology you've got it right.

The team at Preston were fantastic! So helpful and really made it easy. Thank you!

Great service and very friendly

Excellent service from russ at the Preston store, thanks russ

Jay was extremely helpful from when we walked in, suggesting we had a good look around before making any decision. She gave us plenty of time on our own once we'd found the sofa we liked but was on hand to answer questions when we had them. She explained the guarantees and finance fully before we signed on the dotted line. Thanks once again Jay ! Your time and patience was much appreciated.

Luke was extremely helpful & knowledgeable. He explained all the different options involved regarding the sofa & finance.

Doreen was very helpful indeed during our visit to the store. Thank you so much Doreen for your most kind assistance with our purchase. Richard Hirst.

Jay is lady with good experience. Help us with the choice of sofa. Very recommend this shop.

Luke your agent was very patient,professional ,knowledgeable, and friendly.
The model we have chosen appears to be well made, comfortable and hopefully long lasting

Had just what we was looking, and it was in the sale. RUSS was the person seeing to us and was friendly, knowledgeable, had us sorted in no time, we'll done Russ. So we are happy happy 😊

I went to the Preston showroom and Mo helped me with my purchase. Originally I was going to order it online but I’m very glad I didn’t because being able to talk to Mo helped me understand what my choices were.
He was willing to go the extra mile to make sure I got the best deal for me.
I look forward to writing a review when the sofa has been delivered.

What a fantastic shopping experience from start to finish. The staff are so welcoming and friendly, from floor staff to management! They go above and beyond. My husband and I felt relaxed throughout, we had a lovely coffee too! There is also a great balance in store between being helpful and leaving you to make decisions.

Sold to us by Amanda who was such a helpful easy going member of staff. She made the purchase feel like the right one.

Luke was very knowledgable and helped us purchase our sofa. Thank you

Nice and easy experience

Amazing. Staff were very helpful and patient